Blaylock Heating & Air Conditioning

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Friday morning the 16th of Jan. 2015 our drain backed up in to our yard through the vent /clean out pipe. called our insurance company and they sent out a plumber to take a look at it at a cost of $75.00 our part to look and fix problem, they ran the snake through it and called it done.  On Feb 13 2015 it happened again, called the insurance company and they resent the same company to check they ran the snake and same results "your fixed" I asked how come we have not had a problem in 4 years and all of a sudden we get 2 time the same problem in 30 days, I don't know I can run a camera down it and see the fee will be $175 extra charge that your insurance company don't cover, I told him no, He suggested that I call the city have them come check their connection since all my pipes are pvc and 4 years old, we did exactly that and the city was furious because that is not the home owners job its a work request put in by the plumbers company. The city checked their connection and stated "Nothing was wrong on their end".   When it happened a week later again I called Blaylock Heating and Plumbing, They came out in about 2 hours checked the line "they laid the initial piping to the city service when the house was remodeled" they said the pipes looked good still asked if we would like to run a camera down it to be sure no problems on the entire line, I agreed and said yes run the camera,  They found that the city connection was offset a little bit and told us they would send in a work order for the city to come and re-check their initial findings since they now had the camera evidence that its not on our end but the cities connection,  They marked the ground for one call and the work order submitted and we were billed two weeks later, total of $200 for entire ordeal. breakdown goes like this $80 for service call, $20 to run the snake, $100 to run the camera, submitting work order not my responsibility. If the city makes a determination will update at a later date. GREAT JOB BLAYLOCK

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Replaced computer board in heating unit.

Great. Was courteous and thorough.

Servicemen very nice and personable. Clean and presentable. Extremely poor communication with each other and with us. Lost original order. Did not come when stated would come on several different occasions. Took 3 business days to obtain original quote and I had to call for that. Did not always answer calls. Projected one week job is now into 3 weeks, delaying progress on remodel job.

Several trips were taken because of heavy demand of this company. Emergency work is always primary for this company.