STEAMERS CARPET CLEANERS

They came in and cleaned my carpets. Did a great job. Fast and friendly.

The two-man team showed up on time for the appointment. They assessed the areas to be cleaned and estimated the completion time, Pet stains were pre-treated, the carpet was steamed and vacuumed. They put extra effort on heavily soiled areas. I was very pleased with the quality of their work. They also finished within a few minutes of the estimated completion time. I will definitely use Steamer's again.

It went well

I can't say enough good things about Steamers. I have used them multiple times and every time their work has been phenomenal and the service has been excellent. The team pays special attention to the rooms in our house that have more foot traffic, and I definitely notice how much better my floors look when they're done. The service is what really sets them apart though. They are always on time, if not early. The most recent time they were here, I am getting ready to put my house on the market, and had that morning had my bottom stair (which is wood) restained, so needed to ask them to work around it. They were so accommodating and polite about everything. I would recommend them to anyone and will absolutely use them in the future.

They were on time, worked quickly, and the carpets look amazing. Also, the carpets dried pretty quickly; they were mostly dry by the end of the day.

Steamers picked up my rugs, took them to the shop and returned them as promised. The results are fantastic! The rugs are like new with no trace of the urine odor that I thought would send the rugs to the trash. And the price was very reasonable for the size and quality of the task. They have cleaned my carpets multiple times with equally good results and suggested that one rug had less value than the cost of cleaning it - which was true. So, honest as well as excellent service.

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Have used this company 2x per year for several years. They clean my carpets and take my very large wool rug to their facility to clean it too. They also do upholstery but I haven't had them do that yet. They are always right on time, very professional, quick, reasonable and will do whatever I ask. Love these guys and highly recommend.

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They were wonderful and did a great job.

excellent service and great value

Scheduling was fine and they were able to fit us in nicely. We did pay additional to have them clean more carpeting than was included in the deal. Overall, my experience with them went okay.

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Horrible experience.
I called Steamers Carpet Cleaner because I picked up their card at a local carpet store.  When I called, I explained I had a small kitchen and dining area in tile that I was considering having steam cleaned (because of grease buildup from former tenants).  I was told they had a minimum service charge of $75 and that would cover the area I described.  That was agreeable and said I would likely call back to schedule an appointment.
A few days later I called back and said I would like to also have the tile in the two bathrooms, and other small areas at the entry door and a two foot wide area upstairs if their minimum fee would cover those areas, too.  I told the lady I spoke with the total square footage of the tile I was describing (approximately 300 sq. ft.) and invited someone to come out to bid the job, if they would like.  She assured me the $75 minimum fee would cover everything I described, so I made an appointment.
Two guys were already on site cleaning the [vacant] house when I arrived on the scheduled day.  One laborer and one guy that told me he was an owner.  (I remember this because I jokingly said his name didn't match the name of the "owner" listed on the business card, at which time the guy gave me some explanation about how it was complicated, yada, yada, yada; and it was just easier for him to blah, blah, blah.  Anywho... I digress.)  I had only been there a couple of minutes when the guys finish cleaning the kitchen/dining area and start packing up.  When I realized they were packing up to leave, I asked the "owner" (not "Tony", but one of the other guys in the picture on their website) if they weren't going to do the rest of the tile.  He asked me, "what tile", and I explained the tile in the rest the house and walked him through the house to show him the two bathroom floors and the other  two small spots.  (It didn't take long.  It's only a 2000 sq. ft. house including the bonus room upstairs.)    I told him I talked to the lady on the phone about everything, and he walked outside and huffed to his worker that they had to do some more. 
I noticed that while the worker was steaming the tile, the owner started measuring the areas.  He then told me that they charge different prices depending on how dirty the tile is, but that they would stick to the low end of $.40/sqft (I think.  It might have been .45) and that the cost would be $120 (or $125?, I don't remember for sure).  Anywho, I told him I was quoted $75 and recited the same story to him I just described above.  He said, "Okay, I'd rather you be happy" and went on about his business.  I thought the issue was settled.
After they were done, only a few minutes later, I told the guy I was going to give him a hundred dollars, as I was writing the check, just to be nice and show that I wasn't trying to pull anything over on anyone.  (Up to that point, I thought it was a simple miscommunication between they the guy that showed up and the lady I had been talking to on the phone.)  It was at this time that the guy said that with tax it would be more than that.  What???  I thought I was giving the guy a tip, and he wanted to make sure I added tax to it???  Turns out, he went on to explain that the total would be $135-something.  (I don't remember the exact amount as I never got the receipt emailed to me that I was promised.)  I thought the guy had lost his mind and asked him if we had not just discussed this and resolved it when he said that it was more important to him that I be happy if i was expecting $75.  He clarified that they just can't do it for $75.
Although I shouldn't have, I was so ticked off at that point, I just wrote him a check for the amount he WANTED and pointed out that it would be the last business I ever did with them.  In all fairness, he did say I could just pay the $75 if it would make me happy AFTER I wrote out the check for $135 in front of him, but at that point it had nothing to do with the money.  I can only assume he needed the extra $50 way worse than I did.  haha
To top it all off... After all of the tile dried (and obviously long after they were gone) I could see that the tile in the kitchen (which was by far the dirtiest) was about as clean as I had hoped it would be.   The tile in the rest of the house, though (that they cleaned so quickly) didn't look much better than it did before.
In conclusion, I emailed the company through their website and got no response.  (Nor have I ever received a receipt although - as I just now looked to see - my check for $135.78 was deposited.)  I also posted an online review through some review link I received in an automated email from them that did not show up with the rest of their reviews.  (Only 5 star reviews and one 4 star review are included on their website - imagine that.)  I just posted a truncated review on their site again to see if it shows up and then joined Angie's list just so I could share my experience.
Bottom line:  All I ask is that people do what they say they will do.  These folks, did not.  :(

UPDATE:  The lady I spoke with on the phone called me a couple of days after my review at the request of the owner.  She was very polite and apologetic for my experience.  She asked what they could do to get me to change my review and offered to refund my money.  I explained that my complaint did not arise from her actions, but the guy that showed up and that I was appreciative of her concern, but that it wasn't about the money.  The experience was what it was and giving me my money back simply would not change it.  I went on to explain that even if I felt I should get a refund, it would only be for the amount above the quote.  I concluded the conversation by explaining that I would consider updating my review to tell her efforts. 

The owner texted me later (Tony - not the one that showed up) and asked me to call him if I had time.  I explained I was busy at that moment and that I had already visited with his employee that he asked to call me and that I was confident she would convey my feelings.  I received a check for the entire amount, along with a note a couple of days later. 

- Brent

Great.

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My daughter suggested me about them. They had done work before and they are fantastic. They were right here when we called them back. They were excellent on prices.

very punctual and professional providing the services and even came in UNDER estimate while also using our Angie's list coupon

Steamers Carpet Cleaners did a very good job cleaning my carpets.