BRITTENUM CONSTRUCTION CO

Their field construction foreman is impossible to get a hold off. He was called out to fix our flooring the first time and didnt correct/fix it properly. My girls were walking over a portion of the floor that came unglued and it broke apart. I reached out to them in January and have yet to have the repairs completed. It is the end of April now. We have been in our home for less than a year so the repairs are still under our home warranty, but so far this company refuses to repair by ignoring my repeated emails/text messages.

Here is the list of the problems we encountered while dealing with builder Brittenum Construction.
1. Mike the realtor for Brittenum Told us that the refirigerator was included with the house.
2. Mike said that a tiled shower was included with in the master bathroom.
3. We asked repeatedly to meet the builder and was told he was on vacation. Later, we found he was meeting with other home buyers.
4. We asked repeatedly to meet with Amiee Duca another realtor and listing agent for Falcon Ridge homes and we were told she was too busy.
5. We asked to meet with the foreman and didn't get a meeting for until 2 months later.
6. We asked for a pre-build meeting and no one responded.
7. We asked for the Plat of the lot and never got to see it.
8. The house floor plan was reversed and we were not notified by anyone.
9. We had all windows gridded in the contract and they only gridded the front two windows.
10.At Encore flooring and building products we were told to picked out a tile for the shower in the master bath and were told by Encore that the tiled shower was included for our home. Lonna even checked with Brittenum to confirm that we were to get a tiled master shower.
11.When the tile type was discontinued Brittenum installed another tile type in the shower and throughout the entire house without notifying us of the tile change.
12.We went to Encore and asked them about the tile being installed and that it was not what we had chosen. We mention all the problems we had been having with Brittenum and that we couldn't recommend the builder based on our experience. This finally got us a conversation with John Brittenum the owner and he proceeded to accuse us of bad mouthing him and that we were not the type of people that he wanted in his neighborhood.
13.The foreman told us that we could have a concrete patio of size and location of our choosing and later told us that we had to put the patio only in one location and limited the size.
14.The foreman told us that they would clean up the overgrowth in the yard and later said they wouldn't.
15.They installed cabinets that were not painted properly and had three shades of white on them.
16.We respectfully asked for our deposit back because Brittenum had not honored the agreed to conditions in the contract and made numerous mistakes with our home. They declined.