Reviews
2.52 Reviews
Showing 1-2 of 2 reviews
Darryl B.
07/2015
home improvement stores
 + -1 more.
Description of Work: .
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Yes, I recommend this pro
Justin M.
03/2013
home improvement stores
 + -1 moreA warranty item was purchased in store for just under $300 with a 36 month warranty. Of course when the item is useless in less than a year I have been told (in order) A) There is nothing we can do. B) (By the same department manager) "we can't do anything since it has been over thirty days" and two sentences later tells me "we can't do anything since it has been over ninety days". C) You will have to send the item in to the manufacturer. D) Leave the item with us we will try to work on your claim and call you tommorow. Nine days pass and I go back to Home Depot and see my item in the EXACT same place it was before. Ahh.. New information: E) You need to take this to an authorized service center. A message from an Assistant Manger stated he had called me back- NOPE. This store has an excellent opportunity to be a great store and does have some friendly people. There is only one other lumber yard in thirty or so miles and as it is Home Depot is losing customers RAPIDLY.
Description of Work: Home Depot in El Dorado has some of the worst customer service of any store I've ever been to in my life. Nobody seems to know what the other one is doing and every person you ask tells you something different. I have figured out if I don't like what someone tells me, wait a day, go back and ask someone else. Seems like people just make stuff up because either they are untrained or too lazy to seek the proper information.
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$300
Contact information
507 W 19TH ST, El Dorado, AR 71730
www.homedepot.comLicensing
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Service Categories
Hardware & Home Improvement Stores
FAQ
HOME DEPOT INC is currently rated 2.5 overall out of 5.
No, HOME DEPOT INC does not offer free project estimates.
No, HOME DEPOT INC does not offer eco-friendly accreditations.
No, HOME DEPOT INC does not offer a senior discount.
No, HOME DEPOT INC does not offer emergency services.
No, HOME DEPOT INC does not offer warranties.
Contact information
507 W 19TH ST, El Dorado, AR 71730
www.homedepot.com