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4.724 Reviews
Showing 1-24 of 24 reviews
Janet H.
09/2017
heating & air conditioning/hvac
+ -1 more..................................................
Description of Work: .......................................
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Yes, I recommend this pro
Ralph P.
04/2017
heating & air conditioning/hvac
+ -1 moreI've used them for probably 10 years. They come out every 6 months for routine service. I pay a flat fee per year and it's included in it so it's part of another fee. It's a whole maintenance plan that I pay for. It's about $190 per year. I haven't really shopped around much, I've used them for so long. I haven't done any price comparison. It's usually 1 person and it usually takes about an hour. Depends on the time of the year. If it's in the winter they can't do much outside with the air conditioner outside. But if it's in the summer they spend more time because they tear the thing apart outside as well and clean it. An hour is a good average.
Description of Work: They did routine service.
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Yes, I recommend this pro
$190
ANTHONY D.
08/2015
heating & air conditioning/hvac
+ -1 moreWe had a previous estimate from another company and had a third scheduled to do the same. Ultimately we cancelled the third and chose to go with Freyaldenhoven. We are very pleased with all phases of the installation. Freyaldenhoven was very professional and appropriately staffed. The education and information that they provided was very much in line with the other vendor.
Description of Work: They analyzed our requirements for a system replacement. They installed the system as recommended.
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Yes, I recommend this pro
$10,000
Susan D.
08/2015
heating & air conditioning/hvac
+ -1 moreWe had a problem with our air conditioner the night before. Continually running and not cooling the house. I turned the unit off for 30min and turned it back on. It seemed to correct the problem. I called Freyaldenhoven the next morning at 8am to see if they could come check the system for any problems. (It's 3 years old and has never been serviced.) I was hopeful but didn't expect that they would be able to come that day since it's 100 degrees. I would imagine this is their busiest time of year. But the receptionist told me a service person would work me in and that he would call before coming. I received the call around 5pm and he arrived shortly after. He checked out the outside units and the one in the attic and didn't find any problems. He was extremely nice and professional. $93 seems like a lot for not having to fix anything and he was only there about 15 minutes. But it's worth it to me that they could come that day since it was my only day off this week. We would definitely use them again.
Description of Work: Checked air conditioner and serviced unit
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Yes, I recommend this pro
$93
Kevin G.
07/2015
heating & air conditioning/hvac
+ -1 moreProfessional, on time and extremely polite. It was hot & humid but did not slow the technicians. One mishap where they stepped through the ceiling (in the garage). They put sheet metal over the hole (in the attic) until it could be repaired. The ceiling repairman came the following Friday to start the process, came back on a Sunday morning to do the next step - even in a driving rain storm. Finished the following Monday. We cannot tell where the mishap happened. He was prompt and polite. Product control from Freyaldohoven's came 2 weeks after install. He went over the new thermostat, wanted my input as to hot/cold spots in the house and any other issues. After checking and adjusting the duct work in the attic, our home is now extremely comfortable. Professional, on time and polite.
Description of Work: Installed new heat and air unit, thermostat plus duct work.
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Yes, I recommend this pro
$8,500
Loi C.
09/2014
heating & air conditioning/hvac
+ -1 moreGreat job. Would highly recommend
Description of Work: A/C installed. Top notch service.
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Yes, I recommend this pro
$4,000
Shannon C.
06/2014
heating & air conditioning/hvac
+ -1 moreExcellent job performed by Freyaldenhoven. Not cheap, but replacing AC and heat isn't normally anyway. Superb service and quality of product. Extremely happy and our electric bill has even gone down.
Description of Work: Installed new heat and AC.
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Yes, I recommend this pro
$7,000
Shannon K.
03/2014
heating & air conditioning/hvac
+ -1 moreEveryone I've dealt with at Freyaldenhoven has been friendly, courteous and helpful, from the person answering the phones to the techs that come to the house. I've always received prompt, reliable service from this company.
Description of Work: Services our heating and air conditioning.
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Yes, I recommend this pro
Sid S.
02/2014
heating & air conditioning/hvac
+ -1 moreWent through many equipment iterations and the resulting quotes. Justin was very helpful and provided the quotes promply and answered all my questions. Crew arrived as scheduled. A bonus was that instead of a two day installation, two crews arrived and it was all done in one day. Crew modified the upstairs air intake, make it larger and did a professional job. One nice touch was that they saw I had a case of filters for the original smaller intake opening (which obviously would be of no use), so they replaced them with a case of filters to fit the new intake. Crew added mulch around the new AC compressors, again, not required but a nice touch. Equip was installed properly, no issues. All materials were cleaned up at the end of the job. A quality control supervisor visited several days after the installation to ensure everything was done correctly, that there were no safety issues and to train us on the use of the system and thermostats.
Description of Work: Remove old ac units (2) and replaced with Trane XL18i units. Remove old furnaces (2) and replaced with Trane XV95 high efficiency 2 stage gas furnaces. Installed 2 programable thermostats.
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Yes, I recommend this pro
$17,000
Scarlett F.
02/2014
heating & air conditioning/hvac
+ -1 moreI told them what I wanted, QUIET and COOL. They made multiple trips to adjust and make changes because I am sensitive to noise and because of the way the old duct system was installed it was complecated. They worked hard to make me happy!!!
Description of Work: .
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Yes, I recommend this pro
Stan F.
12/2013
heating & air conditioning/hvac
+ -1 moreI've used Freyaldenhoven on several occasions over the years, and I would call them again. This is a true family owned and operated business, and it is obvious that they strive to employ the most knowledgeable and trustworthy technicians. My experience (with them and others) is that with this kind of work there is sometimes a need for a return visit, but they definitely seem dedicated to making things right no matter what it takes.
Description of Work: Inspection and service of two HVAC units.
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Yes, I recommend this pro
$205
Scott P.
07/2013
heating & air conditioning/hvac
+ -1 moreThey are not inexpensive but otherwise they do a great service. They are really working with the customers. They'll follow up to do a quality check. They get the work done when they say they'll get it done.
Description of Work: I used Freyaldenhoven Heating & Cooling to install a new central air and heating system.
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Yes, I recommend this pro
$9,000
Lloyd H.
05/2013
heating & air conditioning/hvac
+ -1 moregood
Description of Work: Installed new hvac
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Yes, I recommend this pro
$9,000
lindsay K.
02/2013
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: I have a maintenance contract with them. They do do a twice a year check of my heating and air conditioning. They do a really great job of making sure everything is running correctly.
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Yes, I recommend this pro
Eric L.
12/2012
heating & air conditioning/hvac
+ -1 moreFrom on site visit for price quote, to equipment specification and work scope, the sales explained in detail. the price negotiation is professional level. After I did my home work of the price and furnace specs comparison with Carrier furnace and its contractor, I decided to let this company to do the work. The installation crew arrived on time, performed procedures as the salesman described, as well as cleaning the work site. About a week later, a quality inspector visited the newly installed furnace and performed his check list. Added a condensate leak shut-off switch (code required) which salesman mentioned but the installation crew did not do. He completed his work to my satisfaction. However, he forgot to test run the furnace. The furnace failed to work that night. I called the company next morning and they sent out worker, only to find that the quality inspector left a test jumper on the control board. Apologized. I am very please with they price and quality of workmanship.
Description of Work: I have to replace my 20 year-old gas furnace (Trane). Had 2 contractors - Tran and Carrier to submit the price quote the work scope. I asked the replacement furnace should have the same specification as the current furnace. Quote for a installed price and labor hours to complete the work So I can do comparison.
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Yes, I recommend this pro
$2,000
Gerard V.
06/2012
heating & air conditioning/hvac
+ -1 moreThey are pretty good. They did a very thorough job. They use good equipment and charge reasonable prices. Their quality is good, as well.
Description of Work: I used Freyaldenhoven Heating & Cooling Inc. to do some new vents in my house.
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Yes, I recommend this pro
$962
Heather H.
02/2012
heating & air conditioning/hvac, appliance repair
+ 0 moreThey didn't fix it. They thought they did, but they didn't. We are looking at replaced the heater. They were fast at the service.
Description of Work: I have had heater repair. They attempted to repair a 50 year old heater in my house.
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Yes, I recommend this pro
David A.
11/2011
heating & air conditioning/hvac
+ -1 moreOutstanding job by all those who worked to replace the old heating and A/C units.
Description of Work: We have a service contract with them to check our heat and A/C. They have always done an excellant job for us. The tech found a problem with the heating unit which might cause carbon monoxide to flow into the house. We knew the heating unit was old and were more or less holding our breath that it would make it another year. We weren't sure what to buy. Bryan Parson's the company's heat and A/C consultant came out to explain the choices they had to offer and about how much they would cost. Depends on what you buy really on anything as to wether or not you think it is too high. I had checked prices before on heating and A/C units and knew that it was a fairly large purchase to make but we couldn't go through the winter with a defective unit. We chose a 95% unit that burns 95% of the natural gas that it uses instead of blowing anywhere from 20% or more out the flue pipe to the outside. Our A/C unit was in bad shape as it like the heating unit was over 17yrs old. The person who built this house used some off the wall brand heating and A/C unit's. When we had problems years ago we couldn't find anyone who had even heard of them much less knew how to work on them. We contacted Freyaldenhoven who had heard of the units and knew how to work on them. We didn't think it made good sense to spend the money on a new heating unit and not replace the A/C unit. The old A/C unit sounded like a jet engine when it came on and the new system you can hardly tell that it is running. We were truly amazed by how quite the A/C unit is. When I had asked about replacing the heating unit a few years ago they told me they would probably leave the old unit in the attic and put the new one next to it. I guess that didn't seem feasible as they tore the old unit out, replaced some of the duct work, put dampers in to force more air to the other side of the house, installed a programmable thermostat, built a walk way over the rafters in order to make it easier to work on the new unit, installed new vent through the roof and caulked around it to make sure it didn't leak. They also hauled off the old units that I would have had to take to the landfill to be disposed of. They picked up all the trash and and were very respectful to us and our property. They knew their jobs and stayed with it until the job was completed to our satisfaction.
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Yes, I recommend this pro
$11,200
Mary L B.
09/2011
heating & air conditioning/hvac
+ -1 moreEverything has gone fine. The heat and AC is just not balanced and they seem to have never gotten it that way. That is the only issue I have had with them.
Description of Work: They came in for a service call. They cleaned our heating and AC unit, and serviced them.
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Yes, I recommend this pro
William M G.
08/2011
heating & air conditioning/hvac
+ -1 moreOverall, we've always liked the technicians who have come out, and felt that they were trying to solve problems and not just get away as quickly as possible. They did not try to talk us into buying a new unit even though the one we had issues with was about 15 years old at the time. They did give us an estimate of what the replacement cost would be, which didn't seem inflated, and the tech was straightforward enough to say that if it were him, we would probably wait and try to get more time out of the existing system before giving up on it. The only reason this company is not getting an "A" from me strictly related to our experience with the office staff. In short, they have been both rude and disorganized when we made arrangements to sell the one house and move to another, and wanted to figure out how to handle the service contract. The story is a little convoluted in my mind at this point, but basically we tried hard to make a transition from one property to the other, only to have office staff claim that "we don't do transfers of service contracts" even after the owner of the company (or at least a manager) told my wife that he would authorize something to that effect and make a note of it in the file. We were willing to pay an extra fee for a first-time assessment of the "new" unit that would go on the contract, but basically we were already paying a lot for an annual deal, and weren't going to get any value for it on the old house. Basically the communications were difficult and unpleasant, and left a bad impression, totally different from our experience of the service people who came out to the house. They seem to be one of the biggest providers in the area, and so in general I would imagine they are doing some things right. Nonetheless, they came close to losing us because of the tone of communications about the service contract. In the end, however, we weren't quite motivated enough to switch, and I expect to give them a chance to bid if and when we need to replace the heat pump at our "new" house, a unit which is even older that the last one!
Description of Work: We've had repairs as well as cleaning and servicing done by Freyaldenhoven over the past 5+ years, first at one house and now at our newer place. In terms of routine maintenance, they did things like clean condenser coils on the A/C unit, and service the blower on the air handler. At our older house, there were also issues with the flame sensor they helped us figure out, though we did have some repeat calls related to the contacts on the "motherboard" (for lack of a better term) that were related to ignition. At the new place we haven't had anything beyond a basic service contract that brings them out to clean and check the systems twice a year.
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Yes, I recommend this pro
$1,000
Kevin G.
05/2011
heating & air conditioning/hvac
+ -1 moreThey arrived at scheduled time. Service man cleaned and inspected the inside and outside units. He took his time and did a thorough job. He answered several questions we had and was very knowledgeable.
Description of Work: Six month service of heat and air unit.
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Yes, I recommend this pro
$180
Chris B.
06/2010
heating & air conditioning/hvac
+ -1 moreThey provided a quick estimate which was lower in cost than the other contractors and they completed the job quickly after I awarded them the contract.
Description of Work: They added a run of duct work for a new addtion of a room
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Yes, I recommend this pro
$653
Eric L.
05/2010
heating & air conditioning/hvac
+ -1 moreThe technician checked and said the ants got into the condenser contact. He cleaned up contact and AC run cool again. later in Sep, 2004, AC stopped working again. This time arranged different electrician. He told me after the thorough check that the contact was burn and disconnect switch contact also burner. Apparently the previous technician did not checked the contact condition when he found out the ants. That time the contact was poorly worn. The next 3 month run caused uneven current in disconnect contact and burned it. I had to replace the disconnect switch and contact and paid the electrician for the investigation. extra $150. A $20 parts caused $130 more. Do not want to use this company again.
Description of Work: My Trane A/C quit working - fan run but no cooling. Called and scheduled a visit next day evening. He worked on it and AC work again. We paid $65
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$65
RICK S.
10/2008
heating & air conditioning/hvac
+ -1 moreFINE.
Description of Work: PUT IN CENTRAL HEAT AND AIR SYSTEM.
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Yes, I recommend this pro
$8,500
Contact information
1101 Front St, Conway, AR 72032
http://www.freyaldenhoven.com/Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Appliance Repair
FAQ
Freyaldenhoven Heating & Cooling is currently rated 4.7 overall out of 5.
No, Freyaldenhoven Heating & Cooling does not offer free project estimates.
No, Freyaldenhoven Heating & Cooling does not offer eco-friendly accreditations.
No, Freyaldenhoven Heating & Cooling does not offer a senior discount.
No, Freyaldenhoven Heating & Cooling does not offer emergency services.
No, Freyaldenhoven Heating & Cooling does not offer warranties.
Freyaldenhoven Heating & Cooling offers the following services: Heating Equipment & Systems,Heat Pumps,Heating Contractors & Specialties
Contact information
1101 Front St, Conway, AR 72032
http://www.freyaldenhoven.com/