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Custom Deckworks

Deck and Porch Service, Woodworking, Fencing Service,

About us

Please do NOT use Angi messaging or any part/feature of their site to get ahold of us! We can't log in to all the 3rd party sites out there just to see who is trying to contact us. Email us directly please! And if you don't email us but instead use this or some other site to try to "message" us and we don't respond, please don't leave us a bad review - because we are letting everyone know UP FRONT that we can't possibly check all these sites for messages. Welcome! We're glad you found us! Our email address is the best way to get our attention. That address is ([email protected]) When we are extrememly busy it could take days for us to respond - but we WILL respond. We purposefully have the Angie's List Message Center disabled to avoid problems. Please do NOT use Angi messaging or any part/feature of their site to get ahold of us! Check our website for more details. Owner operated. 2-6 employees. Specialty outdoor structure company. Free estimates. Cost is determined by job and current lumber prices. No surprise costs - absolute total is always listed on the contract. ALSO, when leaving us a review: Angie's List provides a spot to list the Approx Cost of your project. Please don't take that so literally. These decks are VERY custom, & materials are so varied, & so price is relative. New customers can't get a true perspective no matter what you put, so just put $100. The materials are the majority of your price &, no matter how bad we wish we could, we can't control those costs. You WILL get the BEST price for what you're getting.

Business highlights

28 years of experience

Services we offer

Decks. Porches. Fencing. Storage Buildings. Arbors. Pergolas. Gazebos. Screen Porches & Sun Rooms. Lighting. Playsets.

Services we don't offer

Ask for Details.

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • Check
Reviews
5.035 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%

Filter reviews by service

Showing 1-25 of 35 reviews
John B.
Feb 2017
5.0
Yes, I recommend this pro
Excellent in all respects

Don J.
Oct 2016
5.0
Yes, I recommend this pro
$6
PERFECT! Periodically I get lucky and fine "Just the right person for the job!" Chris Peterson and his associates were just that! And my wife and I could not be happier or more pleased with the results! To describe the folks from Custom Deckworks would require more descriptive adjectives than the dictionary holds. Sufice it to say they were Polite AND Courteous, Efficient AND Professional, Expeditious and Fast WITHOUT being sloppy. Overall I must say they were the VERY FINEST examples of the true Professional Builder I've ever met in my 71 years while being EXPERTS in Human Relations! I highly recommend Custom Deckworks to one and all for jobs large or small! Take the time to meet with Chris and the guys. You'll be glad you did!

Tim F.
Jan 2016
5.0
Yes, I recommend this pro
$20,000
Chris came out, listened to our desires and ideas, and drew plans for us.  He gave us two bids.  One was for a treated pine deck, the other was for the composite Trex. He explained the pros and cons of each.   My wife and I wanted something low maintenance, so we went with the Trex.  Chis was very helpful with explaining what he was doing throughout the project.  He completed this project very close to the projected completion date, with weather and the holidays being factors.
I can not say enough good things about Chris, John, and Brandon. They all seemed to take pride in giving me the best workmanship that they could.  The deck is beautiful and exceeded my expectations.  They did a fantastic job.  I will use them again if I need to build anything else.  I will enthusiastically recommend them to friends and family.  Thank you Chis, John, and Brandon for the amazing job you did for me.

Cherilyn G.
Dec 2015
5.0
Deck and Porch Service, Woodworking
Yes, I recommend this pro
$2,500
It was difficult to schedule with Chris, because he does excellent work and is in great demand.
Once we were able to meet and he sent an estimate and schematic, the process was quick and efficient.
Chris brought by a contract and we talked about the details of the contract. I signed and paid 1/2 down.  Construction started on the date stated in the contract and was complete by the date in the contract.  I paid the remaining 1/2 upon completion.
The deck is beautiful. It exceeds my expectations.

Courtney H.
Mar 2015
5.0
Yes, I recommend this pro
$12,000
Chris and his team are absolutely fabulous!!  A++  Not only are they respectful of your home and noise levels, they are patient and communicate extremely well in the worst weather conditions (our winter this year has not been very helpful to outdoor projects!!).  The team arrived on time every day, they were neat and always cleaned up at the end of the day.  The work itself... I have no words.... the deck is exquisite!  The custom work done on the rails, the details and finishing touches done in the smallest of features is just beautiful.  The time they take to measure, measure again, and cut is perfect.  The aesthetics are constantly watched and Chris helped with many other ideas whenever I had questions.
The team is courteous and a pleasure to have around.  Chris and his team also do custom woodwork furniture... we are looking now on what to add to our wonderful new deck!
Thank you to Custom Deckworks for making our home just that much better... and a beautiful new deck to sit out on this spring and summer.  The out-building is a fantastic addition for storage, and for my husband's wood work/tinkering needs.
Thank you again!  We will definitely recommend, refer, and hire the Custom Deckworks team again!!
Response from Custom Deckworks
"Thank you for the GREAT review of our company! We LOVED working out there at your place! After the fence, deck, deck roof, and storage building I'm not sure there is much more we could do! You have no idea how much we appreciate that you chose us to do all of those projects! And how much we really enjoyed getting to know you both (and the dogs)! Thank you so much for being patient with us during the winter weather and for letting us take care of another customer with a deadline right in the middle of your project. You are both good, kind, and fun people that we are glad to know. If there is ever anything else we can do for you , please don't hesitate to let us know! Thank you again for your kind words."

Courtney H.
Dec 2014
5.0
Fencing Service
Yes, I recommend this pro
Did excellent and fast work for us. We bought our house from out of state and have large dogs that we needed the fence installed to contain them when we moved in. Chris and his crew got the fence done in two days (all other contractor quotes said 4-5 days). And they got it done two days ahead of schedule. Cleaned all trash and old fence up, and fence was perfectly install with no gaps below and top of fence is perfectly lined across the top. Have already scheduled to build our covered deck for us. Highly recommend.
Response from Custom Deckworks
"I didn't even realize this review was on here or I would have responded sooner. Thank you for having a "nice" fence project for us! Since we are not a 'fence company', we really like to do ones like you had - level yard, pull our trucks right up to the site, easy digging dirt, not 10 million trees or bushes in the way, etc. :) But seriously, it was our pleasure and we were glad we could get it done for you before the dogs arrived. I would like to know which companies told you it would take 4-5 days because we feel like WE normally take longer than a do-it-everyday fence company. Of course, we take time to do some things a little more right than others might, and that takes longer. But anyone taking 4-5 days to build 100ft of standard privacy fence is a little of the mark. Thank you again for the great review and being so great to work with! It is customers like you who make us keep loving what we do!"

Stephen W.
Dec 2014
5.0
Yes, I recommend this pro
unknown
Response from Custom Deckworks
"Okay. Not sure who this person is; I've never met with them nor have I been to their house. I appreciate that they gave me an "A", but then for the only description to be that they say they did the work themselves makes it seem like I was supposed to do it and somehow failed to get to it or my price was not right. I get several people a year that call me wanting prices over the phone or ballpark estimates. Even though that's hard to do since there are so many variables involved to give an accurate cost, I do try to be as friendly and helpful as I can to people. I understand how many people just want to get an idea of the cost of something, partially to weigh if they can/should just do the work themselves - because I am one of those people. This may be one of the people that called me and spoke with me over the phone only. And in those situations I don't write down any of their info unless we are planning to have an appointment for me to look at the work. Since most companies are pretty rude and protective of their pricing, they won't give ballpark quotes over the phone and they certainly won't spend time visiting with a homeowner givng advice and tips on how they could best do the work themselves. I have been thanked and applauded for the opposite. I will spend time with people helping them gain any knowledge they need to be successful in their DIY project. If they are not going to (or can't afford to) hire me anyway, I may as well be kind and help them with any advice I can. It won't do me any good for this person to fail and waste money because, even if they had to give up and hire me anyway, then they'd have less money to pay me with and they'd be jaded at that point - which is not good for anyone. So..... I'm hoping that this gentleman is one of those people I helped out over the phone instead of a member that accidentally posted his review to the wrong company. But I don't recognize the last name or the address; and I have no notes of this person. I'll certainly take the "A" but I would like to know what it was for. If that is the case, then I'm glad I could be of help, I hope the project turned out great and that you enjoy it for many years, and enjoy the pride that comes with takling a project like that yourself. And..... thanks for the "A"! Most people don't take the time to reward me for the many hours each year that I spend with strangers on the phone trying to make sure they get the best result even if they don't hire my company. Thanks for recognizing that I am not in this for the money; that I am truly in this business to make sure everyone gets the absolute best deck they can - even if my company doesn't make a dollar. Merry Christmas!"

Kevin O.
Nov 2014
5.0
Yes, I recommend this pro
$24,000
Very pleased with the final product.  Just beautiful!  A composite deck costs about four times the cost of a wood deck. The contractor has high standards for quality workmanship. When some quality issues were pointed out, he fixed them. He and his crew were pleasant to work with. Would definitely use him again!
Response from Custom Deckworks
"Thank you so much for the kind review of our work. I also appreciate your patience with us while working on the more-than-usual time-consuming composite and while we worked through some speed bumps with training a new guy. There was a tough week there where I had a lot of appointments and wasn't able to be on site as much to help our Foreman watch over the new guy and he did a few things that weren't up to our standards. Our goal is certainly to leave you with a finished product that is worthy of your money and our name. So I appreciate you helping me check the details as we progressed so I could make any corrections. It was a pleasure working with you and we hope you enjoy your deck for many years! Please let us know if anything ever needs any attention."

Art A.
Nov 2014
5.0
Deck and Porch Service
Yes, I recommend this pro
$400
I contacted Chris to come and give me an estimate on re-screening my back porch.  He arrived on time and very professional.  He took detailed measurements.  We then discussed building a new and larger deck off the back of my house as well.  Our home is on the side of a slight hill and our back yard has a view of the River.  I explained what I had in mind and Chris took careful notes.

A few days later I received an email with the estimated cost of the screen work and a detailed lay-out of a proposed deck.  The design of the deck was perfect - Christ had obviously listened very carefully and put together a beautiful multi-layered deck that could be done in sections.  I asked him to this so I could add onto the deck as the years went by. 

A few days later Chris emailed me that his crew would come at 8am the following Thursday.  The crew was there on time.  Chris showed up with his crew to get them started and make sure they did what I asked.  The men who worked on the screen were very friendly and professional.  They were done in a couple of hours.  They cleaned away all trash and put my porch furniture back in place.  Chris had quoted me $450 for the job and charged me $400 because he did not have to replace any of the wood.  Just an honest professional man.  Our main form of communication after our initial meeting was through email.  Chris is very thorough in his emails and I appreciate his time and care on details.  I look forward to working with him again.  I highly recommend Custom Deckworks.
Response from Custom Deckworks
"I was extremely surprised that we were able to get all of the cedar wood trim off without breaking any! Things were just going our way that day, I guess. But it's only fair to charge to the lower price if we used less materials than originally expected. Surely EVERY other contractor has this policy too? Just kidding! We all know they don't! But they should! Anyway, it was our pleasure to help get your porch in good shape and we look forward to working with you on rebuilding your deck when you are ready. We're happy to help however we can! And let us know if you have any issues with the screen. While the newer screen has many benefits over the old kind, it's still screen and may need attention over time. Just let us know and we'll be there! Thanks for the work and for being so great to work with!"

Neill W.
Sep 2014
5.0
Yes, I recommend this pro
All I can say is AWESOME!! The wok and craftsmanship was second to none. Chris was an absolute pro too. Great communication. He came out, drew up a plan and had it to me within the next 2 days. We agreed on the price and he ordered the materials. The materials were there the day he said they would be and he was even there to make sure they were put in the right place so that we could still park our cars. They began building the next day and was there every day until completion. The deck was 10x20' with 2 benches. It took about 2 weeks. The attention to detail was impressive like smoothing the edges of the handrail and sanding it also. The benches were also built in a way to maximize space and look good too boot. I had never seen benches built like these. Also, it was built well structurally. Posts were put in concrete and where it was attached to the house had several large bolts in it which Chris said were attached to the frame of the house. This thing will still be here 100 years from now, maybe longer!! We were very pleased too say the least with everything and would not hesitate to call them again.

Dara C.
Sep 2014
5.0
Yes, I recommend this pro
$2,200
unknown
Response from Custom Deckworks
"Thank you for the great review! It was a pleasure working with you and we are glad we were able to help you out. Your project was a perfect example of a job that many people think is too small to contact us about. Especially when they see our body of work on our web site, some folks may assume that we have no interest in the smaller decks without all the bells and whistles. In fact, much of what sets us apart is in the structure of a deck anyway and our fair pricing. So we are always happy to provide everyone with lasting quality - no matter how big or small. Thank you for contacting us and giving us the chance to show you what we can do! We hope your new deck serves you well! Let us know if you need anything."

Greg D.
Sep 2014
5.0
Yes, I recommend this pro
$350
Chris and his crew did an excellent job for a very fair price, and worked the project himself. Although they are very busy (a good sign) they worked my project into their schedule. Fantastic job and highly recommend Chris Peterson and Custom Deckworks.

Nancy K.
Aug 2014
5.0
Deck and Porch Service
Yes, I recommend this pro
$2,200
Wonderful.  We learned about this company and Chris from a friend of ours who hired him to build a pergola on the back of their house.  We couldn't believe how georgous it was.  We had been looking into building a gazebo on our existing deck but never got around to it.  After seeing his workmanship, we immediately called and he came out to our house the very next day.  He took measurements and said he would email us his design and we were welcome to make any changes or give him any suggestions.  I told him I didn't want a lot of "gingerbread" or "decorative" details on it.  His design was perfect and even recommended we add a cupola on top for ventilation. 
The work was done in the amount of time he said (minus one day of thunderstorms) it would be.  Our expectations were good because we saw some of his work, but with some contractors they don't hold up to their end of the contract.  We had absolutely no problems with anything (and I am a very, very pickey person). 
I have already recommended Chris and his team to my boss.  We couldn't have been more pleased with his promptness, his professionalism, his workmanship and his price.
If you need a gazebo or a pergola, Chris is your contractor.  He is trustworthy and wants you to be pleased with his work.


Robert F.
Aug 2014
5.0
Yes, I recommend this pro
$17,000

Excellent!!  Chris and his team did an outstanding job.  They were very professional and courteous.  The workmanship was superior.  The foundation of the deck is very secure and strong.  The deck rails look very good with the black blasters.  Installing a roof over the deck was very complicated due to the existing house's multiple rooflines.  In fact, I had several builders give me estimates on the project, but they really didn't want to construct a roof due to the rooflines.  Chris was able to develop a plan that both my wife and I were pleased with .  The actual roof construction went as planned and looks great.  The cost and timeline was as agreed upon.

Chris also provided excellent communication before and during the construction.  He explained in detail the plans, problems, timelines, cost and suggestions.  I have never had a contractor that communicated, both verbally and written, then Chris.

We love the deck and roof!  We were very pleased with Custom Deckworks and we highly recommend them.


Response from Custom Deckworks
"As always, it was our pleasure! You were great to work with! I want to thank you for communicating with me in a professional and proper manner as well. You recognized that we do a lot through email for a reason and you didn't let that stop you from getting in touch with us and developing a working relationship. Wouldn't it be sad if you were never able to get connected to the (apparently) only contractor that could create the roof you wanted just because you tried to contact us using some 3rd party means instead of the proper way we have provided? Thank you for being professional. In talking about his roof, this member brings up another good clue to observe when meeting with contractors: If you are hearing "That can't be done" or "I don't think I could do that" then you may be talking to someone that is inexperienced or possibly just unmotivated and not very creative. By the same token, beware of anyone that seems too eager and too quickly states that they can "make it work". You may be talking to someone that just wants the job and will TRY to figure it out later; that is a disaster in the making. If you present me with a challenging request, you may see me make faces of concern or uncertainty. I will then tell you that I'll try to come up with a solution during the (free) design phase - before you invest any money. If I can't find a solution I will be honest and tell you. If I do come up with a solution, I will prove it through drawings and explanations. Before you sign a contract and hand over any money, you need to make sure that your contractor can actually build what you have requested and is willing to communicate thoroughly. We hope you enjoy your new deck, the dogs enjoy their new ramp, and that it serves your family well for many years!"

Robert F.
Aug 2014
5.0
Yes, I recommend this pro
$17,000

Excellent!!  Chris and his team did an outstanding job.  They were very professional and courteous.  The workmanship was superior.  The foundation of the deck is very secure and strong.  The deck rails look very good with the black blasters.  Installing a roof over the deck was very complicated due to the existing house's multiple rooflines.  In fact, I had several builders give me estimates on the project, but they really didn't want to construct a roof due to the rooflines.  Chris was able to develop a plan that both my wife and I were pleased with .  The actual roof construction went as planned and looks great.  The cost and timeline was as agreed upon.

Chris also provided excellent communication before and during the construction.  He explained in detail the plans, problems, timelines, cost and suggestions.  I have never had a contractor that communicated, both verbally and written, then Chris.

We love the deck and roof!  We were very pleased with Custom Deckworks and we highly recommend them.



Katherine F.
Jul 2014
1.0
Deck and Porch Service
Provider failed to follow-up on two attempts to contact.

Robin H.
Jul 2014
5.0
Yes, I recommend this pro
$2,200
unknown
Response from Custom Deckworks
"Thanks for leaving us a review! We enjoyed working with you and we hope your new fence serves you well for years to come! Please don't hesitate to email us if you need us for anything."

Charlie P.
Mar 2014
5.0
Yes, I recommend this pro
$4,500
I checked out Chris' reviews on Angie's List before I called him - they were all great - and I can add yet another rave review!
You know whenever you contact someone to do some work, you always wonder how long it will take them to get back to you.  In Chris' case, it was lightning fast.  I briefly explained what we needed and he set up a time to come out and take a look.  He also sent me links to pics of other jobs they had completed and I could see that he did quality work with a distinctive design flair.  Just what I wanted!
When he came out to do the estimate, he looked at our pool, listened to what we said we wanted, and made suggestions.  Within 2 days, we had a professionally rendered drawing of our deck and a firm estimate.  We thought the estimate was very good - and I should add that we have built decks ourselves in the past, so we know what the materials cost.  Kudos to Chris for being such an ethical businessman! 
The process went very smoothly and my husband had nothing but glowing remarks about the way they worked, cleaned up, and of course, the finished product.  Chris added things to the design to make sure every need we had (accessing the pool filter, etc.) was met ~ and so aesthetically pleasing as well.
We will be staining the deck to match our fencing. We could not be more pleased with Custom Deckworks.  In fact, we are planning to have Chris enclose our back porch in the future as well.  They do a lot more than just decks!
HIRE this wonderful company - THUMBS UP and 5 STARS!  Thank you Chris and your awesome crew!
Response from Custom Deckworks
"Thanks for the great review of our company! And thanks for the mention of me being “an ethical businessman”. With so many people these days making a decision for a contractor based on price alone, there are a lot of people ending up with unethical contractors. Even if they simply get what they pay for – get someone who will not go the extra mile because that ‘extra’ is not being paid for – it is still a shame. We treat everyone the same by acting like our current job is the only one that’s ever been important. Even though your house was far enough away that a good bit of our profit went to gas money, and even though there were some delay-causing adjustments that had to be made on-site due to your pool filter/pump, we stuck to our price because it is the right thing to do. We didn't give it a second thought. We retained a grateful attitude that we were working on a fun project, and for some wonderful people, and just did what we think every contractor should do, and that’s: “Do the best job you can, every time, whether you’re getting rich or not.” As always, we were able to pay some bills, get the rave review you left us (which leads to more work), sleep at night knowing you are happy…. and those things are WHY we do what we do – why we treat people right. Thank you for recognizing that our efforts and that what you get for the money you spend with us goes far beyond the simple building of a deck! And your review, coming from people that have built many decks themselves, really means a lot to us! Thank you for knowing that material costs are the majority of a project like this and, therefore, for seeing that the way we set ourselves apart from other companies is through our caring – not through our profit margin. We want you to know that it truly was a pleasure working with you and getting to know you! WE can’t thank YOU enough for the experience we had with you! We were already very Blessed by knowing you before this review. And the way you and your husband treated us, and now this review, makes every effort we take more than worth it! Thank you! Thank you! Thank you! Another Note: We love that our work evokes the emotion and words everyone can see in our reviews. We are grateful for them all. But we think EVERY company should do work & treat people in such a way that these are the kind of reviews they get too. We recently did a job for a guy that doesn't use Angie’s List (so you won’t see his review here) and this is what he said when we finished his deck: “In 68 years of hiring people and having work done, I have never seen anyone do a better job and put more care into what they are doing than I did with you and your crew. Never. Not once. What you have left us with is worth far more than the money you have charged us and I am extremely impressed that you were willing to give us this level of detail when your contract didn't require you to.” That really moved me! It made me sad that more companies don’t do better. We didn't set out to ‘out-do’ every contractor that man had seen in 68 years; we just did what we do – what we would want done for us. Thank you to Angie’s List for being the last real & honest way for people to find the unfiltered truth about companies. Maybe reviews like the ones we get will someday become the norm for everyone as companies (hopefully) see that Making People Happy with quality work & quality materials is how you succeed in business – not simply in trying to get more jobs by cutting quality and prices."

Marian P.
Nov 2013
5.0
Yes, I recommend this pro
$100
The guys got to my house early every morning and worked hard all day long.  They worked at my house for about three weeks, and I was home almost the entire time, so I can vouch for their work ethic.  They were professional, checking with me often to make sure they were taking care of everything exactly as I wanted. They went above and beyond to add the little extras that make things look better. Chris had to look up in my attic once, and when he got done they fixed a couple of the broken rungs and the pull handle!  Chris also made and installed shutters for my front window! They kept the work area organized and neat, and I didn't have to deal with their tools or equipment when they left for the day. I loved watching them work and the way they worked together. They were just as proud and happy as I was about the work they did on my house. They are skilled craftsmen and just all around great guys! It was a great experience and an extraordinary pleasure!
Response from Custom Deckworks
"You are SO awesome to leave us this review! YOU are our kind of people too! It is so fun to work with someone who likes our same kind of music. It was like working at our friends house - no pressure and all fun! It was very sincerely our pleasure to get to work with you and to know you! There needs to be a review site for customers so we can recommend YOU as one of the best people to work for! Thanks again and please let us know if you ever need anything!"

Jan F.
Oct 2013
5.0
Yes, I recommend this pro
$2,000
Very professional. Had some ideas I had not thought of.  Built in seating and table at corners. Quality of workmanship was excellent. Clean up was great.  Would recommend highly.
Response from Custom Deckworks
"We love what we do! Had a great experience working with you and we really appreciate the work! Thanks for the great review!"

Melody B.
Sep 2013
5.0
Yes, I recommend this pro
$1,300
Chris and his team were very professional and provided great service.  They left the work area very clean when leaving for the day.  He gave great advise and suggestions about how things would look and what to change for a curve appeal.
Response from Custom Deckworks
"It was great to work on a project with a couple of items we don't get to do every day like the brick column and the custom concrete cap. While we certainly aren't trying to become full time brick layers, it is nice to know how to do some other things so that we can help our customers have a fully completed project withourt having to call in other contractors. And, as I always say, we will never do something at a customers house that we haven't already done at our own homes and if we don't have the full knowledge and skills to do; we won't "experiment" at your house with your money. We are so happy that you are pleased with our work. Thank you again for the business!"

Veda S.
Aug 2013
5.0
Yes, I recommend this pro
$100
It all started with a picture that I found in a magazine of exactly the screened-in porch that I wanted.  I had read many reviews (on Angie's list, and others) of contractors specializing in decks, porches, etc., and to me, Chris's reviews and his webpage stood out among all the rest.  I liked his overall approach to building, his work ethic, and overall way he ran his business.  He came by to look at my picture and talk about what I wanted.  He assured me that he could deliver.  From that meeting, Chris drew up the plans, and about a month later, started on the porch.  It took about a month total (longer than he had anticipated initially), but there were scheduling issues with the guys who laid the tile, as well as the painters, not because of anything Chris did/didn't do.  
I can't say enough about the pleasant experience dealing with Chris, John, and Tyler.  The porch was finished exactly as I had envisioned, and Chris even suggested several things that I hadn't even thought about - necessary things.  He was thorough, his work was A+, and he handled everything in a very professional manner.  The two guys who were here everyday (John and Tyler) were also very respectful, and hard workers.  I hardly ever saw them take breaks (although I know they did).  But they took their work seriously, did it exceptionally well, and took pride in what they did.  A rarity these days.    
The bottom line was that everything Chris said he would do, he did.  In this day and time, it is rare to find a contractor who does exactly what he says he will do, without any variation from the original contract.  I think they call that integrity, and that's what is most important to him.  And aside from all that, he is very pleasant to work with.  My husband and I both highly recommend him.  We now have a beautiful porch that we will enjoy for years to come.  Our only regret is that we didn't have it built earlier! 
-Bruce and Veda Smith
Response from Custom Deckworks
"Well, we certainly DO love what we do. And working with people like you and your husband is just icing on the cake! Thank you for your kind words about us and for treating us so well while we had your backyard turned upside down. I really appreciate getting to work with people who have such great vision and a desire to fulfill the entire potential of a project. You didn't settle for "good enough" when you wanted the classier balusters and the tile floor. And you were very receptive to using materials that wouldn't need to be maintained and monitored as diligently as treated pine - which helps us both in the long run. The few more dollars it cost to allow us to go above and beyond our own standards will pay off sooner than you know. Your choices = Great investment decisions! It does cause some slight scheduling conflicts when we have to pull off a job so other contractors (tilers & painters) can get in there to do their work, but the results are magnificent. And we get to say we were part of that amazing project! And by the way, that screened porch wouldn't look nearly as good without your creative and elegant decorating touches and furniture. I think you were right when you mentioned that it could be featured in Southern Living or Better Homes & Gardens magazines, but it would be YOUR work that sold it! Thank you again for choosing us and don't hesitate to let us know if we can help you again in the future! -Chris"

Judy E.
Jun 2013
5.0
Yes, I recommend this pro
Called Custom Deckworks for an estimate repairing my existing deck. Chris came out on time on the day agreed upon to look over the job. He was very knowledgeable and professional. He emailed me a detailed written estimate. I emailed back several questions over several weeks and Chris answered every question willingly and fully to my satisfaction. We agreed upon a contract, he mailed it to me to sign, I mailed it back with 1/2 of the contract amount. They were suppose to start on a Friday but rain delayed the start till the following Monday. Chris and his crew arrived each day on time, they did a great job. I since discovered that one of the 4x4 posts was split and emailed Chris about my concerns. He said customer satisfaction is paramount and that he would replace the post. He is checking his schedule for the upcoming weeks and will let me know when he can get back out to take care of it. I think they do good work and would use them again in the future.

Chris came out as he had promised and replaced the post to my complete satisfaction. It's nice to finally find a contractor that actually does what they promise. In my opinion you won't be sorry if you use this company.


Response from Custom Deckworks
"Wow! You don't see this kind of review everyday! A review about a project that did have one little after-the-fact issue left to take care of (replace a 4x4 that had split), that hadn't yet been taken care of when the member posted the review. I feel like that speaks volumes to our workmanship and the trust our customers place in us based on all of our actions. How does she know we will really come back and take care of this issue? Even though she already rated us, gave us all "A's", and wrote a very nice review (which is worth A LOT to us), not to mention she has already paid us in full for our work, what would happen if we never went back to replace the post? Well, she could probably edit her review to reflect a more negative experience, but would that one negative review really hurt us? As far as we're concerned, and what she knows based on her experience with us and our 16 year reputation, none of us will ever have to find out if one negative review will hurt us because we take care of our customers whether reviews & ratings are involved or not. She was right when she said I was checking the schedule to find a time to come replace the post. And that time is one of the first two days of the upcoming week. How will you, the prospective deck customer, know if we really did go take care of this for her as I just said we would? Well, by the time you read this (maybe even before Angie's List even approves my response) it will be done and you will be able to tell because we will still have all "A's" from this member and her review will still be all positive. And would I have said all of the things I just said if we had no intention of taking care of this issue? No. Why didn't I just wait until I knew the repair was done to post a response here? To prove a point. To put my money where my mouth is. To be brave. To show all of you prospective deck customers that WE are the ones that do not hide or trick or scam. To show you what this member already knows: that WE do not allow negative reviews to even become a thought in a customers mind; that we believe it is easier to do right the first time than to provide excuses or defenses later. When you see these companies that have a pretty good rating but have a negative review or two (I don't care how many reviews they have), you have to ask yourself: Do you want to be the one or two of that company's customers that got a raw deal? And even if it is over something as simple as a post that is structurally no problem, but you hired a company that would rather tell you "too bad" than to just come make you happy? Well, then good luck with those odds. If you can hire someone with a 100% satisfaction rate or someone with a 90% satisfaction rate, why would you choose the latter? Most every business will tell you that "there will always be an unhappy customer here & there" or "you can't please everyone". I beg to differ! Don't let these companies tell you that their few negative reviews were due to misunderstandings or "crazy" customers. As a REAL contractor, I believe there are ways to avoid misunderstandings right from the start. And in 16 years, if we have worked for someone "crazy", then I don't know it! You usually only find that out if you fail in your duties in some way - and we don't have the time or money to fail; even a little. Look at every single review we have. If we can do that, why can't EVERY company? There really is no excuse. Thank you, member, for pointing out that you can have "faith" in a contractor, but that that faith has to be based on some real things! We enjoyed working with you and we will see you again next week!"

Cindy C.
May 2013
5.0
Yes, I recommend this pro
$7,500
They began on Friday April 5th.  They were able to tear down the existing deck and bring in all their needed equipment before rain set in that afternoon.
The next week they were able to work 4 out of 5 days and completed the framing and flooring of the deck.  They began work on the benches and underpinning before the w/e.
The next Monday they started on the fence and finished it, as well as all the deck railing.  They had everything completed and hauled off by Wednesday, April 17th.
They did an excellent job on the entire project and even finished a day ahead of schedule in spite of the rainy weather we experienced in April.
I would recommend them to anyone wanting a customized look.  
Response from Custom Deckworks
"Thanks for the great review! We really enjoyed working at your place and helping to create a new space that you could enjoy! We hope it serves you well for many, many years. And a reminder to new customers: Material prices have gone up this year and are still going up. There was a jump in prices this January that was the biggest jump in years. And, though the increases have slowed some, prices are still trying to creep up. For anyone leaving us a review: We take our "grades" very seriously and we take them to heart. We strive to earn "A's" in every category every time, but we can't control material costs. In an effort to give future customers a realistic impression of the value they can expect from our company, if everyone would simply enter $100 in the required Price field, that would help greatly. Plus... how much money you have to spend on a project is your private business - I don't think it's a good policy for Angie's List to prompt people to divulge this information in such a public forum. Due to the material increases, just one month after the completion of this project, there is no way we could build the exact same deck for the same price listed above. So, potential future customers, when you get a bid from us please don't feel like someone else got a deal that you are not getting. Our quotes are always as low as they can possibly be for the services we provide. Thanks for understanding, and we look forward to continuing to provide the best quality decks at the best value in the state!"

James H.
Apr 2013
5.0
Yes, I recommend this pro
$10,000
My fiance and I are first time home owners and replacing the deck was something we knew needed to happen when we closed on the house. Both of us were very nervous going in to what we considered a major renovation, and after family members have had very bad experiences with contractors and remodels. Luckily we found Chris and his company on Angie's List.
We initially reached out to Chris in September of 2012 for an estimate, to which he responded immediately with a visit to our home to take a look at the existing structure. He was very professional and courteous. Chris took the time to learn what was truly important to us in the deck and educate us on what was possible and the pros / cons. Throughout the whole process it was very clear that his interest was primarily in our satisfaction and comfort, and not in just selling us his services. After conversation and decisions Chris turned around a full plan with three different options based on a couple of alternate plans. Being new to the process and home ownership, I naturally had many questions about wood type, composite, staining, construction, etc..., etc... Chris took the time to respond to each question at length and candidly, while offering his personal opinion, even if it ran counter to him making more money. Again, through the process doing whatever he could to make us feel more comfortable that we were efficiently spending our money and making good decisions.
Chris knew we would not be moving forward with the project until 2013, which did not in any way impact his helpfulness. Between September of 2012 and March 2013 (when work commenced) there was no pressure from Chris, a casual e-mail touching base I think once or twice, one including best wishes in our first Christmas in our home!
In March construction began after signing the contract. Contract was very clear and straight forward, clearly stating the work to be performed, dates in which project would occur, and outlining other important details. Pricing and payment terms were very fair. believe work started on the date agreed, weather may have pushed their other job a day or two, can't fault that though. The crew were very professional, arriving at 8am each day and starting work. They put up with me being nosy and interrupting them to ask silly questions and poke around to see how things were progressing. They always clearly explained what was going on, what they found when tearing down the old deck, and any challenges they saw moving forward. We had to make a few changes on the fly and mid project (some at my request, some required by design) which the team was happy to accommodate. The entire process was openly communicated and a real partnership between us. At the beginning and end of each decision point it was always asked what would make us happiest and what would be the best. Their only concerns were for our satisfaction and the quality / safety of the deck.
Work ended on or about the agreed date. We had two to three days of delay due to severe weather than came through in March. The work site was completely cleaned up with no refuse left behind. The deck is absolutely awesome and met or exceeded every goal and expectation we had. Working with the Custom Deckworks team was a pleasure and truly felt like a partnership, can't say enough good things about the whole team. Would certainly use them again.
Response from Custom Deckworks
"Thanks for taking the time to leave us this review! We know you are very busy. It really means the world to us that you said the things you did in your review of us. We can show pictures of our work and our job sites can always be visited so people can see how well we clean up and other construction related details. But the one thing that is hard to convey through our website or on appointments is that we really DO care about our customers - the deck they will have to live with and their experience throughout the entire design & construction process. As you mentioned happened to your family members: someone gets scammed, treated badly, or just gets poor quality work everyday. After every job we do, we may only have enough money to survive to the next job, but we are enriched and successful because we kept one more family from having a bad experience. Honestly, I hate having to hire people to do work at my house. But if they will actually listen to me and care about what I care about, then it is a complete pleasure to pay them for their work. But if they don't listen, if they act like I am just a "check" to them, then even if the work is good, it makes me feel sick to have to hire them. We are passionate about building decks and we are passionate about letting people know that 'Do unto others' is still a motto that a few people use. Thank you for recognizing EVERY aspect that sets us apart from the others! We are extremely grateful for the chance to partner up with you on this project and we hope you enjoy your deck for many years to come! Let me know if you need any help with the low-voltage lighting whenever you get around to doing it."
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FAQ

Custom Deckworks is currently rated 5.0 overall out of 5.

Monday: 8:00 AM - 4:30 PM Tuesday: 8:00 AM - 4:30 PM Wednesday: 8:00 AM - 4:30 PM Thursday: 8:00 AM - 4:30 PM Friday: 8:00 AM - 4:30 PM Saturday: Closed Sunday: Closed

Custom Deckworks accepts the following forms of payment: Check

Yes, Custom Deckworks offers free project estimates.

Yes, Custom Deckworks offers eco-friendly accreditations.

No, Custom Deckworks does not offer a senior discount.

No, Custom Deckworks does not offer emergency services.

Yes, Custom Deckworks offers warranties.

Custom Deckworks offers the following services: Decks. Porches. Fencing. Storage Buildings. Arbors. Pergolas. Gazebos. Screen Porches & Sun Rooms. Lighting. Playsets.

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