Courtesy Care Cleaning & Restoration

The company was hired to
clean and refinish the wood floors in our home. After 7 attempts over a 3 month
period, we were left with a disaster. The company burnt our floors with their
equipment during the original application process. They then kept coming back
and trying to patch over the areas that were burnt leaving uneven colorations
and different shine levels. We were very patient during these few months as
they tried to fix the problem and had to miss out on work a total of 9 times to
accomodate them. During the final attempt, we stopped them half way through as
they were not cleaning the floors before they applied the finish and were
sealing in dirt and hair and slopping globs of finish in areas. It was at this
point we came to the conclusion that they did not know what they were doing,
nor did they care about details or providing customer service. The owner came
out to our house to discuss and asked what we wanted to do at that point. We
told him we wanted a refund and we wanted them to find someone who knew how to
fix what they had done. We did finally get the refund a month later but they
are not keeping their word on helping to get the floors fixed. The owner will
not take our phone calls or return any messages left. We are beyond
disappointed and disgusted with this company.
We could go on and on about the experience. We have never been treated like
this before and we have never complained about a company or a service but the
way we were treated and the customer service we received was so incredibly poor
we do not want anyone else to trust Courtesy Care with their wood floors and
have to go through this type of ordeal. We were out right lied to by the
Operations manager of the company. They sent inexperienced techicians to work
on the job even after a specific request that they send their highest qualified
associate to perform the work. And now the fact that our floors were left in
this condition and they won't communicate with us is totally unacceptable