Brown's Collision Center

unknown

They have good marketing skills and customer relations. The only thing I didn’t like was they used something like a glue on the car, but overall I think they did a great job.

unknown

I needed a minor repair on my 2008 Chevy Silverado LTZ. I went to Brown's on a Tuesday, they ordered and received the needed part by Wednesday, painted and installed it on Thursday. All at a competitive price and what I would consider excellent customer service all along the way. Thanks Brown's! I will definitely return if the need arises and will tell my friends this story. Mark Shaffer

When we arrived for our appointment ,we realized there would be a much longer wait than we anticipated due to the nature of the repairs. We were provided a van to use to return home and come back when the repairs were finished. We had received another estimate with a much higher cost at a different repair facility. Brown's helped us find an alternate solution at a very reasonable cost, while still maintaining quality work. We would definitely use this company again.

unknown

I went well. They could not fix the passenger door and the horn.

It went great. They helped me with the reimbursement of my car seats, gave me a rental until mine was finished, and I could call them anytime I had a question. They were very nice which I appreciated because I had to sit there with a toddler and infant.

.

They did a great job on the repair. Their communication could be better though. I was never given an estimated completion date. I did call and asked and was given one. They stated they would call and let me know the time. The day came and went without a call. I e-mailed them and they responded they were behind and apologized for not calling. Again though, they did a great job on the repair and I would use them again.

I brought the car in for a quote and everything went fine.  I worked with my insurance agent as my vehicle was hit by another in the front.  An appointment was set and my vehicle was completed and ready on the set date.  My vehicle looked like new better than it was prior to the accident.  The staff was very personable and made sureI was satisfied with everything.

Very happy the quality of work and just the overall experience of working with them. Would definately use them again!!!!

When I walked in to get an estimate I was greeted with friendly professionalism. I explained what I needed, we walked out and he looked at my car, we returned to his desk and he proceeded to ask me questions (that I wasn't asked from the previous place I received an estimate from). He gave me a way to save money if I'd like and he also made me aware that he couldn't be sure until he got inside the car, but that there were different things that could have been. Even with all of this his quote was 1/2 as much as the previous one I had gotten. I scheduled the appointment, and asked him if he would please order the part (in case it needed to be replaced) knowing my luck I knew it would most likely need it. He was very kind and said alright, ordered it while I was sitting there. He said it would be here the next day. I dropped my car off and went to work. They found out it needed the part, however the part didn't make it. Not their fault. We rescheduled again for two days later (as I needed the car for a field trip the next day). He was so apologetic, I was not upset, things happen out of our control, no problem. He felt so bad he ordered 2 for the following day from different places. I wasn't charged extra. The car was done before 11am the day i dropped it on a Friday no less. They will be thefirst I go to if ever needed again. I will recommend them anytime. Great people to work with. Did what they said they would and within the time allotted and price was great.

My first visit to set up the appointment for the work was much faster than I imagined. In less than 10 minutes I had my appointment. They work with Enterprise rentals and my rental car was waiting for me when I dropped my car off. Was told it would be about 3 days until my car would be ready. It was done in one and a half. My car looks wonderful! Not only was it washed on the outside which is to be expected when body work is done, they also cleaned the inside. A nice extra!

They kept us informed of the progress of the repairs to the van.