SUTHERLAND LUMBER CO

Hardware & Home Improvement Stores

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

Henry L.
10/2013
1.0
home improvement stores
  + -1 more
I have already paid them to buy it, build it , and install it. The poor installation left a gap in the double doors that allowed for rain to get into the doors. This caused the doors to swell, and I couldn't get the doors to open after it would rain. I had to call and call and call before I finally got someone to come out. It took four weekds before someone showed up. They showed up unannounced and looked at it, told their boss it was fixed, and left. I went out to the barn and the doors were still stuck shut! I had to have a third party contractor come out and fix the issue. There is also a structural issue with the barn. I put a heavy piece of equipment in the barn and the floor buckled due to a lack of support under the floor. The warranty, of course, has just expired, so they won't do anything about it. It was like pulling teeth to get someone to come out to get the doors fixed and now they are just pushing me aside on the floor problem. The warranty should have nothing to do with the structural issues for the floor. I paid good money for the barn and they should fix their errors to keep me as a customer. I am now going to have to hire someone to come out and pull up the floor and install the support beams for the floor that should have been installed in the first place. They were real nice and friendly when I came in to purchase the shed, but after I paid for it, they just didn't seem to care about customer service or being bothered with anything. They just kept putting me off and telling me they would get to it some day.
Description of Work: I bought a storage building from them 14 months ago.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,000

    Contact information

    1209 MILITARY RD, Benton, AR 72015


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

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    Service Categories

    Hardware & Home Improvement Stores

    FAQ

    SUTHERLAND LUMBER CO is currently rated 1 overall out of 5.
    No, SUTHERLAND LUMBER CO does not offer free project estimates.
    No, SUTHERLAND LUMBER CO does not offer eco-friendly accreditations.
    No, SUTHERLAND LUMBER CO does not offer a senior discount.
    No, SUTHERLAND LUMBER CO does not offer emergency services.
    No, SUTHERLAND LUMBER CO does not offer warranties.

    Contact information

    1209 MILITARY RD, Benton, AR 72015