Northside Power And Electric
About us
For over 20 years Northside has been dedicated to providing generator power to our customers. Today we are the largest Generac Dealer in Arkansas and are completely committed to providing generator power to our customers with top of the line equipment like Cummins, Honda, Briggs & Stratton, and Generac, plus a full staff of factory trained service technicians, and fully stocked and GPS tracked service trucks.
Business highlights
Services we offer
Northside Power & Electric provides generator sales, and electrical wiring., and industrial customers state wide. We service all makes and Models specializing in Generac and Cummins power systems. We offer 24hr emergency service and Preventative maintenance agreements. We are the complete turn key solution providing the electrical wiring, certified start up service, commercial, gas plumbing both NG and LP, service and installations. For residential
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
62% | ||
23% | ||
0% | ||
0% | ||
15% |
"I'm sorry that you are not happy. We always strive to take care of customers needs and on occasion it's just not possible. Our maintenance plans include a new battery every 3 years of consecutive service. Your unit was installed in roughly 2013 by someone other than us, and in 2018 you requested service and needed a new battery. This was the additional charge you are referring to, But that was invoiced in the beginning. you refused to pay for the battery used in 2018. During that conversation back in 2018 it was made clear to our office you where not interested in future service. Therefore we wrote of the charges and cancelled future services. I am a little confused by your calling for service in 2020? We are here to help our customers through trying times and insure their generators preform when the utility company's fail. We do have to be profitable to accomplish that for the many quality customers we service regularly. Again I am sorry to hear you are unhappy and wish you the best of luck."
"I do apologize for the delay in getting your generator system installed. This was an unusually busy winter season for us. We do work diligently to provide new installations as quickly as possible while maintaining a workforce that is properly trained in Stand by Generators. Although we could sub contract some of the work, to expedite the installations. We find the overall quality of the installation is greatly improved by utilizing our properly trained technicians. This does however come at the price of requiring additional time to schedule the project during our peak winter seasons. We always appreciate our customers understanding that to provide a superior project while maintaining a competitive price there are necessary trade off's that have to be made. I truly appreciate your taking the time to let me know that our technicians preformed properly and that we need to work on improving our production times. We will be contacting you to provide you with an additional walk through of your system operation and allow time for any questions that you may have as well. Thanks you very much for your business and taking the time to let us know what we can improve. Feel free to contact me at any time with any questions or to address any concerns you may have, now or in the future. Sincerely, Northside Power"
"I am truly sorry for your experience but I do need to set the record straight as to the events of your repair. Your call was diagnosed and repaired in 7 working days. call originated on 7-10 diagnosed 7-15 and repaired 7-22. The problem your equipment had was an installation issue with the gas regulator installed upside down allowing water to enter the vent. Improper installations are not covered by the manufactures warranty. This would have possibly been covered by an installation warranty from your installer. On your behalf we did get the regulator warranted through the supplier even though it was installed upside down, so there was no charge for the regulator. The labor charges where because it was an installation defect and not a manufacture defect, and we did not install your unit therefore can not warrant that which we did not do nor will the manufacturer warrant an installation defect. Although the final repair trip was short there was the time in getting the regulator, negotiating the warranty for you, and then installing the regulator right side up so the problem will not occur in the future. Although you termed the charges as service charges they are simply put labor charges for the time spent making your repair. We strive to take care of our customers. Although on occasion there are problems outside of our control such as installations by others that result in faulty equipment operation. These situations can create delays in repairs since we have to locate parts that did not originate through our supply lines and therefore are not normal stock items. We do stock a large supply of manufacturers parts for several manufacturers. But it is impossible to expect to stock every part that someone may install when completing the installation of a Home Stand by Generator. Once again I want to apologize for your experience with us."
Licensing
State Contractor License Requirements
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