General's One Hour Air & General Plumbing
About us
Additional contact name - Victoria Jones. Additional DBAs - General Plumbing Heating & Air Conditioning Co Inc, General Plumbing. Additional email - [email protected]. Additional contact name - Justin Singleton. Additional company name - Singleton's General Heating And Air.
Business highlights
Services we offer
Plumbing, heating, air conditioning, water filtration, indoor air quality, drain sewer cleaning & installation of new appliances.
Services we don't offer
Appliance repair or sell of parts for appliances.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
10% | ||
0% | ||
0% | ||
10% |
Filter reviews by service
When Terry arrived he was very professional and friendly and explained why it had taken him so long to arrive.
He looked at the sink and explained that many houses in my area had kitchens that drained into the yard instead of the septic system and if that was the case he might not be able to clear the pipe just by snaking it, and it could be a big job to replumb. He just wanted us to know before paying for work that might not solve the problem, but he thought it was worth a try. It took him a couple of hours with a couple of different approaches, but he was finally able to get the line cleared and confirm that it is tied into the septic/sewer line.He also took care of another small leak in one of the bathrooms.
I was very pleased with the work, and was glad to not have had to wait until Monday. The charge seemed very reasonable for a weekend call.
I have some other non-emergency work that I plan to have done as well.
They called to reschedule my appointment for the next day from 1-5. At 5:50, no plumber had arrived, and I had not heard anything from the company. I called, and the woman told me she would find out what was going on. She called back and couldn’t get in touch with the original plumber, but had a call into another plumber who was finishing a job and would call me back “in a couple of minutes.” He finally called 30 minutes later and was at least 30 more minutes from my house (which would be 7 pm). The plumber seemed professional and asked for information about my leak. Since he was checking to make sure I was home before coming, he clearly had not been told that I had been waiting for a plumber for 6 hours.
I complained to the office and stated that I didn’t want to to business with this company in the future, and I wanted to cancel the service contract that I had with them for my heating/AC, which seemed fairly reasonable to me given the lack of professionalism. The woman in the office stated that “if I was canceling my service contract, she was canceling the plumber.” I was shocked, and I chose not to do any business with a company that tried to extort their clients.
I contacted another local plumber who was able to send someone out the same day.
"I am so sorry to read how unhappy you were with our services. I apologize for no one calling you to let you know we were running behind schedule on that Friday and not even showing up on Saturday after you had been told we would be there. I am sending you a discount coupon for future service and I PROMISE you it will NOT happen again."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.