Prompt Overhead Door LLC

"Dear Mr. [Member Name Removed], We are so sorry that you feel this way. I assure you our guys our highly trained in the procedures that we go through for the safety of the homeowner and the home. On your job, I had two highly trained technicians with over 30 years experience combined (one technician has 25 years in service industry). We arrived Thursday morning to the rental house that is located off of [Member Name Removed] Avenue and the house was unlocked with no one there and open windows/and old garage doors. We installed the garage doors on a Thursday morning and everything was latched before leaving around 2:00pm including shutting the open windows upstairs and a exterior door that did not have a deadbolt. My thought was that these were all left open to air out the house that had been burned out on the inside. I received a call on Sunday saying the house was broken in to. It is unfortunate that thieves look for houses that are not vacated in to steal materials and copper metal. I assure you that my technicians did latch the garage doors. We do a lot of business with rental houses and new builds so they are highly trained in this. From my understanding, you are out of town from the rental house and have a person watching over the house. I am truly sorry that this has happened to your rental house and that you were a victim of a break in. I understand they did a lot of damage by stealing copper wire through the house. Please understand that we pride ourselves in being a Christian owned company and strive for fairness and honesty every day. I am sorry that it has come to this rating and thank you for being kind in the emails."