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Prompt Overhead Door LLC

Garage Doors

About us

Prompt Overhead Door has been in business for over 14 years. We provide state of the art garage doors for commercial and residential. We work with contractors all over Birmingham and have been part of several Parade of Home houses. We provide service calls for any trouble shooting and issues. We provide a 1 year warranty on parts and labor with installing garage door.

Business highlights

21 years of trusted experience

Services we offer

Prompt Overhead Door provides state of the area garage doors for commercial and residential homes. We provide a 1 year warranty on all parts and labor with installation of door. We work with several builders and businesses around Birmingham. We have installed several doors for houses that have been recognized in Birmingham's Parade of Homes.


Accepted payment methods

Check

Photos of past projects

Reviews

4.04 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Showing 1-4 of 4 reviews

Brian M.
08/2019
5.0
garage doors
  + -1 more
The two installers were On Time, Friendly, and knowledgeable. They left a very clean work space as I am very particular about cleanliness. I was happy to recommend them to my father who had a great experience with them as well and loves his new Garage Doors and Openers. I Will Definitely be using them again soon to install Roll Up Doors in my New Shop!
Description of Work: Removed and installed two 9X7 “carriage style” Garage Doors along with 2 State of the Art Openers Incase I lose power to my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Jamie J.
11/2018
5.0
garage doors
  + -1 more
The spring on my garage door one morning. It took both my husband and myself to get the door open and get my car out. I contacted Prompt Overhead Door and they sent a service technician out within the hour. They repaired the spring quickly and the price was reasonable. I have since recommended them on my neighborhood facebook page and several people have used them. I will not hesitate to call them if I have any more garage door needs.
Description of Work: Broken spring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John F.
11/2018
1.0
garage doors
  + -1 more
I've used Prompt Overhead Door before with good results. They've done good work and had good prices. This time was the same, except they left the garage door unlocked and my house was robbed. The thieves cut out the copper pipes in the basement and took the coil from the HVAC as well. This has cost thousands of dollars to repair, but Prompt Overhead Door would not budge on the price they quoted and would not cover any of the damages. They insisted that they did not leave the door unlocked, but it was open when we came to the house on Monday and was like new - as in, not forced open. There were no other doors or windows opened and you could see where the thieves had tried to pry open the back door but failed. They went through the garage door instead, because it was open. I understand that mistakes happen but I wish this company had worked with me to make this better. There are lots of competitively priced garage door companies in Birmingham. I will choose someone else next time.
Description of Work: Replace two garage doors and install garage door openers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$1,780

Response from Prompt Overhead Door LLC
Dear Mr. [Member Name Removed], We are so sorry that you feel this way. I assure you our guys our highly trained in the procedures that we go through for the safety of the homeowner and the home. On your job, I had two highly trained technicians with over 30 years experience combined (one technician has 25 years in service industry). We arrived Thursday morning to the rental house that is located off of [Member Name Removed] Avenue and the house was unlocked with no one there and open windows/and old garage doors. We installed the garage doors on a Thursday morning and everything was latched before leaving around 2:00pm including shutting the open windows upstairs and a exterior door that did not have a deadbolt. My thought was that these were all left open to air out the house that had been burned out on the inside. I received a call on Sunday saying the house was broken in to. It is unfortunate that thieves look for houses that are not vacated in to steal materials and copper metal. I assure you that my technicians did latch the garage doors. We do a lot of business with rental houses and new builds so they are highly trained in this. From my understanding, you are out of town from the rental house and have a person watching over the house. I am truly sorry that this has happened to your rental house and that you were a victim of a break in. I understand they did a lot of damage by stealing copper wire through the house. Please understand that we pride ourselves in being a Christian owned company and strive for fairness and honesty every day. I am sorry that it has come to this rating and thank you for being kind in the emails.

Barry T.
01/2012
5.0
garage doors
  + -1 more
unknown
Description of Work: Matt (owner) and an associate installed two new garage doors and automatic openers. Get service, very professional. They removed the old doors and cleaned up. Wonderful job and great price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    12571 N Scottsville Rd, West Blocton, AL 35184

    http://promptohd.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Garage Doors

    FAQ

    Prompt Overhead Door LLC is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    Prompt Overhead Door LLC accepts the following forms of payment: Check
    No, Prompt Overhead Door LLC does not offer free project estimates.
    No, Prompt Overhead Door LLC does not offer eco-friendly accreditations.
    No, Prompt Overhead Door LLC does not offer a senior discount.
    No, Prompt Overhead Door LLC does not offer emergency services.
    No, Prompt Overhead Door LLC does not offer warranties.
    Prompt Overhead Door LLC offers the following services: Prompt Overhead Door provides state of the area garage doors for commercial and residential homes. We provide a 1 year warranty on all parts and labor with installation of door. We work with several builders and businesses around Birmingham. We have installed several doors for houses that have been recognized in Birmingham's Parade of Homes.

    Contact information

    12571 N Scottsville Rd, West Blocton, AL 35184

    http://promptohd.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM