Don's Carpet One Floor & Home
About us
Don's Carpet One Floor & Home has been in business for over 40 years. We an expert sales staff and we do use sub-contractors to install our flooring for our customers. All installers are bonded and insured by Don's Carpet One for every job that we install. We ask for 1/2 deposit upon placing the flooring order and balance is due upon completion of installation. Cabinet deposits is handled little differently. (see store for complete detail) We offer the Beautiful Guarantee, if you don’t love the way your new floor looks we will replace “it free”. See store for flooring products that qualify for the Beautiful Guarantee. We have 12 Months Special Financing available. We do offer extended financing offers on selected products/promotions through-out the year. Also doing business as Diversified Sales. Additional contact Mr. Don Olvey & Ms. Renee LeCroy. Additional phone number (205) 822-4334 & (800) 846-9186. Additional fax (205) 655-8722. Additional email [email protected].
Business highlights
Services we offer
Residential & commercial carpet, hardwood, laminate & vinyl. Full line of kitchen and bathroom cabinets, natural stone, tile
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
80% | ||
10% | ||
0% | ||
3% | ||
7% |
He was on time and very pleasant. Answered all of our questions. Then we made an appointment to go pick out which floor we wanted at their store. And scheduled the installation.
2 guys came out the day of installation. It took them a day and a half to install.
When they were done I came downstairs to look at it and they were repairing my coffee table that had been broken for about a month. And I didn't even ask them to fix it. I was THRILLED!!! They did a wonderful job on my floor and repaired my coffee table that I was going to have to replace.
My floors look great and my coffee table is like new!
THANK YOU GUYS SO MUCH!!!!
Install: The tile installers came first. They removed the tile from around the fireplace and laid out the new tile all within an hour. It was a 2-man crew. By lunch they were done. The only problem here is that Don's did not order enough tile to finish the project, and since it was special order, we had to wait another week for it to be completed. The hardwood install came a few days after the tiler's first trip. There were 3 of them. They were done within 4 hours of knocking on the door. The tilers came back a few days later to finish. They were done within 2 hours or so.
Summary: We saved ~$700 by removing the old flooring. We also used an Angie's List coupon, which save a couple hundred more. I have no complaints with the quality of work or any of the installers. The salesperson kept us in the loop with scheduling, etc., though it would have been better if they ordered the right amount of material the first time. The floor looks great. The fireplace looks really good. The tile around the fireplace turned out a little darker than the sample once it was grouted, but there is really nothing that can be done about that since it is a natural stone. Overall, we are very pleased with the outcome.
"Member, I want to first thank you for shopping at Don’s Carpet One. I wanted to thank you for letting us know what happened to you through this Angie’s List report. Melinda Hedrick at our Greystone location is a wonderful interior designer and flooring expert and this incident should have no reflection on her. She has been with Don’s for 19 years and does a wonderful job for the company. Unfortunately, we lost your business because our cabinet department had just kicked off and was not adequately staffed for the amount of growth we experienced in a very short time. We are thankful for the business, but are remised that you had to experience some of our growing pains. We have added staff to our cabinet division to keep up with the pace. We are committed to offering top notch service in cabinets as we have done in flooring for the past 38 years. I hope that your kitchen project turned out beautifully and I hope that you can accept our apology for any inconvenience."
Licensing
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