The Window And Door Pros
About us
Additional DBA - Window & Door Pros.
Business highlights
Services we offer
Replacement Windows, and glass repair and replacement., doors
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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94% | ||
6% | ||
0% | ||
0% | ||
0% |
As estimated, it took 3 weeks to manufacture the window. Installers arrived on time, worked very quickly and were very professional. Great experience.
Danny was out on a job but might be able to come by that afternoon.
After a week we called again. She stated he tried to call on a Sunday
but didn't get an answer and left a message on my cell. I had no missed
calls or voice mail but could have hit a wrong digit. He was then
suppose to come that afternoon but I was ill and so we left a message
and stated Thursday or Friday. He indeed came about 6:00 PM on Friday
3/15/13 to check our windows. We had a couple that were not opening
correctly. He informed me of the problem and that the company who made
our windows is our of business. He stated the parts were changeable
but he needed to do some research to see if could find interchangeable
parts. He said, and quot;Give me 2-3 days to research and I will get back with
you.and quot; Okay, sounds great. He said he really didn't want us to have to
replace other wise perfectly good windows. After a week and a half I
called to follow up. The lady who answers the phone tells me he has to
look into and that she will remind him. She spoke to me in a tone that
she was frustrated that I was even calling since he said he needed to
research it. I said thank you and hung up the phone. I then took it
upon myself to do some research. With in five minutes I found the parts
he told me needed to be replaced. I also found a video with detailed
instructions of how to change the parts. Today, my husband took about
15 minutes and repaired the windows. We did not even need new parts to
make the window open. There is a and quot;footand quot; broken and we were able to
order it for a whole $2.00.
I understand that people are busy but don't tell me I will hear something in 2-3 days and not call. Then for whom ever answered the phone to act as if I am bothering them is ridiculous. It seems like you are calling their home when you call. It doesn't seem to be profe
"Dear [member name removed] We would like to offer our sincerest apologies for failing to provide you with superior customer service. It was never our intention to make you feel your call was frustrating. If anything we were frustrated with ourselves for failing to find a solution for your window repair. We were trying to find products for your particular manufacturer which we knew were out of business and our distributors sometimes aren't eager to help us find the minor things that they aren't going to make a larger profit on, so we kept hitting dead ends on it. Its our desire to help everyone find the solution they need. As Dan had mentioned we certainly don't want to try to sell someone new windows when you just needed a minor fix. The majority of our repair calls are glass related (fogged or broken) or rot related and we just weren't sure where to find your parts. Instead of not giving you a direct answer, we should have just told you we were hitting dead ends and we do apologize. We were very glad to hear you did find an inexpensive solution and we hope you get several more years out of your windows. We hope you will accept our apology. Sincerely The Window and Door Pros"
us before and also cut out custom solid security door and added glass
panel for light in the past. Highly recommend.
Licensing
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