Napier's Pool Service, Inc.

I started contacting them in March 2020 to get a new pool liner. I wanted it to be done before the season even got started. They came out right away to do the estimate, but once they did, I agreed on the price within the next 2 days. I spoke with Belinda, the owner, and told her to put me in line to be done. I did not want to wait on the contract to come before they would put me on the list. It took quite a while to finally get out here with the contract. I signed it and was under the idea it would be done within 3-4 weeks. I gave them a $1,500 cash deposit at that time. I had a few questions about the contract they brought and I signed, and was told I would have to talk with Belinda. One was about the concrete work that would be done when they replaced the ladders. This was something that would have to be done anyway but I was very specific that I wanted the concrete repaired when I spoke with Wayne, the representative, on the very first day, and reminded him each time after. It was not on the contract so I contacted them to make sure they included it, so there would be no misunderstanding. At that time I was told the concrete was not included. How are you suppose to replace the ladders that are in concrete and not repair the concrete? I told her that was supposed to be included. Since then, the only time I have heard anything from them is when I call them! They never call to let me know what is going on or any updates. I am very upset. Had I not drained my pool complete back in March and filled it back up myself, we would not have had a pool all this time. Now my liner is ripped below the water lin,e and I do not know if it is causing damage that was not there before or not. I am pissed.

I want to hire them, but waiting for them to get back with me.

Great service

Reasonable cost

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Napiers pool service is a very good service. Very nice on the phone, came out the same day I called to evaluate my pool. Then returned the next 2 days to add chemicals and clean the pool. Very very nice and trustworthy. Also did things I wasn't expecting them to do. You can't go wrong if you hire these people. This will be my new pool maintenance company. Very pleased with the service,knowledge and explanation these people do. It's hard to find people like them. I would recommend them to anybody.

Very nice on the phone..and Steve is very good at taking care of our pool!

Steve show up on time and did a wonderful job hard worker ,clean up after finishing the work very friendly gave some helpful advice

Professional, prompt, and courteous. Wonderful company to work wit.

Very professional and dependable. They take customer care very seriously and are very personal in doing so

did a very good job was very happy with the service man that came out

Prompt, courteous and did more than expected.

Great experience- pool repair man met and exceeded expectations

Belinda and Wayne are the most professional people I have met in a long time when it comes to professionalism, promptness & customer service. My statement supports the fact of me having been an employer for over 10,000 employees/customers in Morale, Welfare and Recreation business. The bottom line is, I contacted 5 other Pool Companies after my dedicated pool company service manager (for over 4 years) told me to go ahead an uncover my pool and he would drain and clean the pool within a week. I contacted him after 3 days and told him the water was starting to turn green and his response was, "I won't be able to drain and clean the pool now for an additional 2 weeks." The pool became swampy like with tadpoles and spiders swimming freely. I contacted 5 pool companies and only 1 company besides Napier's Pool Service could support my emergency request to drain and clean my pool. The 1 pool company besides Napier's was very professional and prompt but Napier's Pools was my final choice when Belinda (Owner) came on site and personally assessed the situation, performed chemical tests and assured me she could have the swamp like pool rectified in 2 days. What a great job performed at a moment's notice. Thank you Belinda for being the owner of a pool service who showed a genuine interest in her customer's concern. I recommend Napier's Pool Service over the other pool service, who I care not to mention, whom I've spent lots of money on servicing my pool for years. Moreover, I've had enough of the unprofessional attributes displayed by that particular service manager. Finally, I strongly recommend Napier's Pool Service without any reservation. Keep up the outstanding work Belinda and Wayne!!!

Belinda and Wayne were most knowledgable and answered all our questions regarding liner replacement and salt conversion

Serviceman was very knowledgeable courteous and efficient.

Reasonable cost, knowledge of maintaining pool shared readily. Will provide weekly or bi-weekly service at prices more reasonable that others. GREAT find!!

This company is very easy to deal with.

We were very pleased with Napier's Pool Service. The only company that returns messages. We have scheduled more services for early next year.

Great service at a great price.

What can I say? I had been waiting on my old pool guy all summer, I call Napier's Pool, and they came out the same day! They did the job with reasonable markup over my buying the parts myself, and charged a reasonable service call and labor rate. They will be my new "pool guys"!