SERVPRO

unknown

They were very good. The people were all very good.

unknown

unknown

I had a pipe burst in my ceiling on Tues. 01/07/14 and it ran for 10 to 12hrs b4 I got home from work and my kitchen ceiling was lying on the floor. I called them the next morning and they said they couldn't come until Saturday the 11th. Water had run through the ceilings of every room, down every wall and on every floor. They never opened up one wall in my kitchen so I knotted a hole in the wall directly under where the water was coming down and it was growing MOLD! They never finished taking down the ceilings, removing the base boards or removing the insulation from the ceilings. They also were billing me for spraying antibacterial solution on the floors and walls but that to wasn't completely done. Two of the ceiling fans that they removed while taking down the ceiling, were CUT down leaving only 1 1/2 inches of wire. They told me that they would take care of getting me some new ones since these couldn't be put back up with no wires long enough to install them. Then I was told that the insurance company could pay for it. When I received their bill, I went through and marked everything that they hadn't done and they sent one of the Boss' out to go over everything with me. He said he would rework the bill and get back to me. He did alright, and instead of taking off what I told him they never did, he ADDED $2000.00 more dollars to and already over priced bill, therefore making my bill over $8000.00 for work that wasn't completed. They have taken advantage of the people in this city just because they could and their were so many calls during that first freeze, that Servpro had to call in out of state help as did the insurance companies. I'm still not back in my house after 3mos. I have lodged a complaint with my insurance company and will send one to the Better Business Bureau also. They made me wait 4 days with my furniture still wet from 6 inches of water (mostly antiques) and then charged me a weekend call out fee even though it wasn't my fault they couldn't come b4 that saturday. I'm sure they are enjoying all that wind fall of money they made from the freeze. I'm still not back in my house yet.
By the way it wasn't just me that saw that the work wasn't done. I had a friend there helping me pack some things and she works for a local attorney and she couldn't believe they billed me either. My neighbor, who did some of the clean up that servipro didn't do, also was there.

We discovered that our sewage line from the upstairs broke in two and was spilling sewage under the house for two weeks. No plumber would fix the pipe without having all the sewage cleaned up first. We called Servpro and they came out within a few hours to take a look. They gave me a quote on the spot and had guys there later in the afternoon. We have a crawl space and they dug out all the sewage and contaminated dirt, treated the area with chemicals and replaced the plastic that was previously in place that they removed. They also supplied air purifiers in the house for a few days to help get rid of the smell. They were very prompt and professional.

SERVPRO did a good job. Their price was quite reasonable.

They did a good job. They were easy to work with. They gave us a lot of extra information. They were generally heloful. They also helped us with the insurance papers for the damage. We thought well of the Servpro guys. I have no idea how to compare the price because we have never dealt with anything like this before. The quality was very good and they were quick.

One word, Arbitration.

They came promptly, the whole staff was very professional; from the receptionist, to the gentlemen who arrived at my home, to Steve the manager. They assessed the problem, and saved my expensive rug. It looks like it did before I tried to save it by spraying water. They came within 45 minutes after I doused this rug to remove the bleach. Deon assured me he would do everything in his power to save my rug. By 3 pm that day, Deon called me to save the rug was saved. This company was like a 9-1-1 service call to help me keep my carpet. They did a great job with this. As a bonus, they also helped me understand what to do or who to contact for a few other projects in my home. They would not do the work for me since it is not their specialty, but they were kind enough to help me in starting other projects.

Overall, I think that the company did a good job, but there were some bumps on the way. The production manager bent over backwards to please me, but the workers on the other hand were short-handed and inexperienced. The workers failed to put the covers on correctly, and after cutting a hole in the trunk of the unit which is in the basement, they had to borrow my tape because they forgot to bring some to cover the hole back up. After a day or so, the tape came off, and there was no air in my bedroom because the piece of sheet metal had fallen down. The moisture must have gotten to the tape, and it came loose. The manager came and fixed everything the way it was supposed to be and apologized time and time again. I was pleased with the final work.

Servpro cleaned everything very well. They went above and beyond what you would expect. When they said pro they meant pro just like the name said. They were very thorough, and got all the cat hair out really well. If you had deep stains like blood or fire damage they could handle the job.