SECURE MOVING INC

"WHAT THE MEMBER FAILED TO INFORM YOU IS THAT WE DID REPLACE THE LAMP FOR THE EXACT REPLACEMENT COST AS QUOTED IN WRITING FROM THE MANUFACTURER'S WEB SITE. CLAIM ADJUDICATION IS BASED ON REASONABLENESS AND CONTRACTUAL LIABILITY. WE REPLACED THE BROKEN ITEM, THE MEMBER SIMPLY CHOSE TO BUY IT IN A BOUTIQUE THAT OVERCHARGED HER. HER APPLIANCE FAILED DUE TO WEAR AND TEAR, AGE, AND AN INHERENTLY DEFECTIVE SYSTEM INSIDE THE UNIT. IT WAS NOT DAMAGED IN TRANSIT WHATSOEVER. FURTHERMORE, THE MEMBER REQUESTED $600 TO REPAIR A WASHER THAT COULD BE REPLACED FOR $400. THE MEMBER HAD THE APPLIANCE TECHNICIAN CHANGE THE OLD 3 PRONG DRYER PLUG TO A NEW 4 PRONG PLUG WHILE HE WAS THERE INSPECTING THE OTHER APPLIANCE THAT WE ALLEGEDLY DAMAGED. THE CHARGE FOR PARTS AND LABOR FOR THIS WAS BURIED IN THE ESTIMATE FOR $600 FOR OUR FIRM TO PAY. NOT ONLY WILL MOVERS NOT ACCEPT RESPONSIBILITY FOR REPLACING PROPERTY THAT WE DO NOT DAMAGE, WE ALSO WILL NOT ACCEPT RESPONSIBILITY FOR PAYING TO HAVE OLD APPLIANCES UPGRADED TO MEET CURRENT CODES. THE MEMBER RECEIVED AN EXCELLENT MOVE. SHE RESCHEDULED HER DELIVERY 3 TIMES BEFORE ACCEPTING HER SHIPMENT AND OUR FIRM WAS ACCOMMODATING WITH THESE CHANGES. WE REGRET TO HEAR THAT THIS MEMBER IS NOT HAPPY WITH THE CLAIM SETTLEMENT SHE RECEIVED, BUT IT WAS HANDLED PER THE CONTACT TERMS, AND IN OUR OPINION, WITH REASONABLENESS."