Riverchase Carpet and Flooring

Overall it went smoothly, although this is the first time I've ever had carpet installed myself so I felt like the initial salesperson (Jason) could have been more informative regarding the whole process. He had a rather laissez-faire attitude. The sales person I ended up working with (Diana ) was very prompt & efficient as were the installers.

Installers were very nice and they did a good job.

Great! A little slow responding to our initial inquiry, but the installers were great. This kind of install requires glue on both sides of the pad, and looks and feels great. Polite, thorough and careful, I can't recommend the crew we had enough. Thank you!

Sales person was very helpful in identifying our needs and recommending the perfect product. The installation team worked very hard and quickly, and they did a great job including clean up.

The representative was excellent and personable when we were selecting the carpet. He did a very good job of helping us choose a color that would look good with the different colors in the rooms, hall, and adjoining bathroom. However, the installation did not go smoothly. He sent out a group of very young, inexperienced installers. They either measured wrong or the representative didn't order enough carpet and so they did not have enough to finish the job. Though we heard the installer call the representative and tell him what happened, it didn't seem to sink in. After the installers left we called the representative because of our concerns. We could tell he had his attention on something other than the call and didn't listen at first. When we finally got his attention he was surprised that the installers had not finished the job and that he needed to order more carpet. We did manage to get him to come to our house to see the problem and tell us how they were going to handle a tricky area in the landing, but when the job was finished 2 days later, he didn't come to check on the quality of their work. The representative could have avoided most of these issues if he had: 1. Chosen a more experienced installer or closely supervised the installation with the installers he used. 2. Explained to us before hand that we would have a seam in the landing/hall. We then could have arrived at the best place to locate the seam or possibly have changed to a different kind of carpet. We should have had options presented to us and arrived at solutions prior to installation.

After terrible service at a big box service that had me feeling really "low", I saw great reviews for this outlet and stopped by to see what they could offer. Salesman Jeffrey was courteous and professional. I told him in general terms what I was looking for and he made a recommendation. While not exactly what we were looking for when we first set out to buy carpet, I think Jeffrey made an exceptional recommendation. Both he and the installers were on professional and right on time when they said they would arrive. We ultimately spent less than half of what we thought we were going to, while still able to achieve the level of value we wanted to get. Hopefully the carpet will meet the demands and warranty that it is supposed to. I will definitely be going to Riverchase for future flooring needs.ar

We replaced the flooring on our steps with carpet and the entire upstairs floor of the house...2 bedrooms, a hallway /alcove and 2 bathroom vanity areas... with solid, prefinished wood. We went to Riverchase Carpet and Flooring because of good experiences with the company on earlier projects. Jeffrey worked with us at the store to choose the wood and carpet and came out to the house to measure and work up the estimate. He was very helpful discussing all the options available to us. The cost included removal and disposal of the old carpet as well as the materials and installation for the new flooring. It was less than a week after our initial visit to the store that the crew came to do the work. It took 2 full days for the crew to complete the task and it looks great. The only item we have to close the book on the project is getting some work done on the stairs...after using the stairs with the new carpet for a couple of weeks, there are a few areas that could use tightening and securing. We are scheduling that work now. Overall we are happy with the experience of working with Riverchase and the results.

After choosing the tile products at another retailer, Riverchase Carpet and Flooring supplied me with the best overall price for Mohawk tile.

Everything was positive from beginning to end. Did exactly what they promised, when promised. We shopped this project aggressively, and they were very competitive on price. Installers were polite and efficient.

The installers were punctual, did quality work and were very nice people. They knew I had an appointment at 5:15 PM on the day of installation and finished in time for me to keep my appointment. I will use them again as I continue to replace my flooring.