Unprofessional company that I will NEVER recommend to anyone. I understand that they are busy but it’s clear they don’t want people’s business. He came out 6 weeks ago to write up a quote and told me I’d have it in two days. As the weeks went by josh was completely unresponsive to my multiple requests for an update. He twice answered the phone and swore I must’ve lost the email and promised to have the quote to me that day. Once again I never got it. If your too good to do my $100k project then good for you, but be a man and tell me. Don’t continually waste my time. I have no respect for this guy or his company. You can’t trust his word and if you can’t trust his word you can’t trust anything about them. Run far away from them.

unknown

They have lost a customer for life who used to be an advocate and who now will not recommend their company to anyone because of the backing of their products. Their excuse that pool manufacturer is out of business is unacceptable. I first contacted them 2/6/13 about fiberglass repair and as of today, 6 months later I have begun looking for someone else to come out. I even spent my money on fiberglass repair kit and asked them to come out one time to show me how to repair and they can't even do that.

Somewhat prolonged installation because of the changing weather conditions. But, in the end, pool looks great.

The installation of the pool and spa was great but the concrete on the decking has several rough spots and 3 months after installation it cracked in a few places. They did a great job on the stone work. We had a landscape architect draw up our plans and Earl's was a little difficult in working with his plans. I did get very frustrated during the process because several times Earl's would not show up for several days at a time and they did not call to tell me they were not coming. Communication was not the best. It has been several years now and the pool is fantastic! We love it! Hopefully over the past few years they have gotten better at showing up and communicating.

For a major construction project, this could not have gone better. Although the equipment damaged the sidewalk in front of our home, Earl's repaired it perfectly. In addition, Josh was incredibly professional in handling inquiries from our neighbors and homeowners' association (even though they had been informed of the project weeks in advance).

The gentleman seemed very knowledgeable. He wasn't very prompt and the quote was higher than the other quotes we had. He was professional but he was just too much money. We went with another company for the pool.

John came out and provided a free estimate. We were able to go to their local showroom and see the exact model we wanted. Len and crew cleared and leveled the site, lifted the form with a crane from our driveway over an existing screen room and into place. They then connected all the hoses. They worked well with a separate deck/screenroom crew to coordinate pump placement and addressed issues that came up after the electrician wired the screen room. Upon final completion, Michael coached us on the control pad and recommended chlorine alternative chemicals which we love. They check the levels from a sample we bring in for free. Since then we've had a few bugs to work out which John has addressed promptly and professionally, most of which were covered under warranty. We're swimming in October and probably will into November still using only the economy heating mode. We're very satisfied customers all the way around.

This was a custom-made fiberglass pool which had to be lifted over our house with a crane. Then a crew of 10 - 12 men installed it within a few weeks. They did a fantastic job and cleaned up well after themselves.