HOME DEPOT INC

Description of Work: .

Description of Work: I ORDERED VCT TILES AND LAUAN FOR MY CHURCH - THE GENT WHO HELPED ME WITH THE ORIGINAL ORDER SAID IT WOULD TAKE 5 DAYS AS THE OXFORD STORE DID NOT HAVE THE COMPLETE ORDER AND WOULD HAVE TO GET FROM ANOTHER STORE - WHEN I RECEIVED MY COPY OF THE BILL - IT WAS 7 DAYS - NO BIG DEAL AS THE TILE LAYER HAD NOT AS OF THAT DATE DAID WHEN HE WOULD COME. THE TILE LAYER WANTED TO START ON THE 18TH OF MAY SO I CALLED HOME DEPOT TO SEE IF MAYBE IT WOULD BE IN EARLIER. I CALLED ONCE AT 7AM ON 5/16 AND AGAIN AT 5PM, BOTH TIMES THE PERSON SAID THEY WOULD CALL ME BACK - NO PHONE CALL. ON TUES, 5/17, I FILED A COMPLAINT AS I THINK IT IS VERY RUDE NOT TO CALL BACK. I QUICKLY REC'D A PHONE CALL FROM THE COMPLAINT DEPT AND FROM THE MANAGER, MR. BROTHERS AND ALL WAS FINE UNTIL THE PERSON WHO I HAD TO PICK UP THE MERCHANDISE - IT WAS CONFIRMED THAT THE MERCHANDISE WAS AT THE STORE ON 5/19 AND WHEN THE GENT ARRIVED - IT WAS NOT THERE-HOME DEPOT THEN SAID THEY WOULD DELIVER FOR FREE AND REFUNDED $17 (FOR GAS) AS OUR CHURCH DOES NOT HAVE A PHYSICAL ADDRESS(RURAL COUNTY) AN ALTERNATIVE ADDRESS WAS GIVEN WITHIN 2 MILES OF THE DESTINATION-WHEN IT WAS FINALLY DELIVERED AT NOON ON THAT FRIDAY - THE DELIVERY MEN SAID THEY WOULD NOT GO UP TO THE CHURCH AS THEY WERE ALREADY OUT OF THEIR JURISDICTION. NOW NOT ONLY WAS MY TILE MAN SITTING AROUND FOR A DAY AND A HALF-HE NOW HAD TO LOAD UP 27 BOXES OF TILES AND 37 SHEETS OF LAUAN. THE TILE MAN LAYED THE TILE, HE NOTICED AFTER HE LAYED DOWN OVER 30 TILES THAT 2 BOXES WERE NOT THE CORRECT TILE-SAME DESIGN BUT SLIGHTLY DARKER IN COLOR - HE HAD TO LEAVE THEM DOWN AT THIS POINT AS HE WANTED TO MAKE SURE HE HAD ENOUGH OF THE CORRECT TILE TO FINISH. I AGAIN CALLED HOME DEPOT ON MONDAY 5/23 AND THE CPMPLAINT LADY CALLED ME BACK AND I TOLD HER HOW MAD I WAS ABOUT THE WRONG TILE AND NEEDED IT CORRECTED - I TOLD HER I WOULD LET THE DELIVERY GO AWAY - WELL IT IS NOW 8 DAYS LATER AND NO RESPONSE - FROM THE COMPLAINT LADY OR THE OXFORD MANAGER. I HAVE AGAIN FILED A COMPLAINT WITH THE CORPORATE OFFICE TO ADVISE THEM THAT NO ONE AGAIN HAS CALLED OR CORRECTED THEIR ERROR!! BE AWARE THAT HOME DEPOT DOES NOT CARE ABOUT THE CONSUMER ONCE YOU HAVE PAID FOR YOUR PRODUCT.