Turner & Schoel Inc

They come out every 6 months and check system.

Service was prompt and professional.

It worked out just fine. They brought the wrong furnace the first time but I happened to catch it before they got it out of the box. That may have been just a communication breakdown because the one that we wanted was an Energy Star and I just assumed they all were. When I saw the box, I asked where the Energy Star was on the box so I could deduct it from our taxes. We said that's not what we had and they brought us the one we wanted. We had a gas leak a couple of years later on the furnace and we called them. They came out and there was no charge. They came right away.

They arrived 3 hours after I called. They repaired the problem and back ordered a component they did not have in stock. 2 days later they ionstalled the ordered component

They did a very poor job. The workers installing the system were incompetent. I had nothing but trouble with the system, from the day it was installed. I had to have the system recharged several times, and the coils replaced within two years. When I finally had several other contractors look at the system and evaluate it, I was told that Turner and Scoel had sold me an expensive system, but installed a contractor grade system. Additionally, the inside unit was sized too small for the outside unit, which is what caused the system to malfunction constantly, and develop leaks. After three years of this nonsense, I had the system taken out, and replaced. I did get a full refund from Turner and Schoel, but I do not like getting ripped off. I would definitely not recommend this contractor.

They were very courteous and answered all of my questions. They were prompt and reliable. I have used them a few times and will use them again.

After 10yrs it still works very very well. The capacitors did go out so I can't give them the highest recommendation.

As it turned out the technician put too much freon in the unit and they had to come back out the next day and take freon out in order for the unit to function properly. I would have thought after all the business that I have done with them in the past I would have been treated a little better than this. I will never spend another dime with them. It appears that Turner and Schoel are taking advantage of people.

They replaced my entire heating and air conditioning system. I had a few issues with their service, but they were able to address my concerns. They were not as punctual as I would have liked, but was pleased with their overall quality of work. I also thought their pricing was about average.

They did a great job. I would not use anyone else.

Overall the job went well. The installers were here around the time estimated. They worked quick to remove the old unit. The job took the majority of the day which was expected. My only complaint really was around the cleanliness of the workers. The workers had to remove the attic access to install the new unit. However, when it was time to install the ladder and trim, the workers had been sweaty and dirty from the work outside so the ladder and trim was left with the black smudges of their arms and hands. They also left trash and debris in my front yard upon completion of the job.

The story from start to finish is iterated in the paragraphs above. The following is for Dos and Don'ts:

If you are contemplating installing a dehumidifier in your crawl space, I recommend that you ask your pest control technician to come to your house and examine the space specifically for the presence of excess or unexpected moisture. Alabama is humid, especially in the summer, and it may require more information from more people in order to make a decision to have the dehumidifier installed.

Shortly after my experiences reported in the section above, and in this one, I learned from another person that her Turner and Schoel - installed dehumidifier had resulted in all the floors cupping and rippling up, and at the time were still in that condition although some weeks had passed.

SEEK OUT OTHERS WHO HAVE EXPERIENCED THE INSTALLATION OF A DEHUMIDIFIER AND ASK FOR A DESCRIPTION OF THE WORK AND ITS EFFECT UPON THE DWELLING, INSIDE AND BENEATH. HOT WEATHER WILL BE PRIME TIME FOR PROMOTION OF THESE INSTALLATIONS. SOME MAY BE VERY SOUNDLY JUSTIFIED, AND OTHERS MAY NOT BE NECESSARY. SEEK INFORMATION AND ADVICE FROM OTHERS RATHER THAN DEPENDING ON COMPANIES WHO HAVE HANDLED PRIOR SALES TO YOU. DON'T BE AS TRUSTING AS I WAS.

I called Turner and Schoel around 10:00am because my air conditioner was not blowing cold air. A lady answered the phone. I told her my problem, my address and phone number. She said that someone would be out later that afternoon. At 2:00pm I received a call from the technician; he said he would be there in a few minutes. About ten minutes later he was here. He was very polite and respectful. He took one look and knew exactly what was wrong. The power to our house had recently gone out and it blew the fuse in the breaker box. He showed me then quickly replaced it. While he was working he noticed that the outside unit was very dirty and offer to clean it for me inside and out. My air conditioner is running better now than it has since it was brand new. He charged me $250.00 for the part and cleaning which I think is a little high, but I am pleased with the work. My house is nice and cool!

Service call was promised that Thursday. Repairmen did show up but much later than expected. I am sure they were covered up with work because of the prolonged heat wave. They serviced the unit, explained a couple of potential probelms to my wife in a way she understood and offered to put us on an annual schedule. They did not try to up-sell or push any expensive repairs. We were very happy with the service provided, the explanations offered and the services offered. We will be using them again.

My A/C was not cooling. I called them at about 8:00 and they were ready to come out by 11:30 (much earlier than expected due to 100-degree temperatures these days). The tech (Garry Plowman, I think) came out and opened the side of the outside A/C unit and within one minute said, "I know what is wrong." He stated that the capacitor was faulty. He took off the old capacitor and replaced it with a new one (which he had in his truck). He showed me the old capacitor and the new one and showed me the difference. It was obvious once he pointed out the difference that the old one was bad. After he replaced the capacitor, he tested the system, even went inside, and tested the air temperature out of the vents in house to verify that the system was indeed cooling, as it should. Gary even took the time to explain to me what the capacitor did and how it functioned in the system and that since it failed, the compressor was not running. He even explained why the fan outside was still running even though the capacitor had failed. He was very patient with my questions. The only negative thing I can say is that I think the $157.00 for the part was expensive; however, to get cool air it was worth it.