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Reliable Septic Service LLC

Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace, Septic System Repair,

About us

Reliable Septic Service provides exceptional septic installations, repairs, and septic inspections. We are licensed, bonded, and insured. Serving Mount Olive, AL. and surrounding areas: Blount, St. Clair, Jefferson, and Shelby counties for over 20 years. Please call us at 205-413-0877 to schedule and mention Angie's List!

Business highlights

Emergency services offered
25 years of experience

Services we offer

Clean Tanks, Clean and Inspect tanks for real estaste closings, Install new tanks, install field lines.Outside Plumbing, install or repair headerline

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.9104 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
1%
3
0%
2
1%
1
2%
Showing 26-50 of 104 reviews
April C.
Oct 2016
5.0
Yes, I recommend this pro
$292
Very well. Quick and without any issues or push for additional services.

Brent A.
Sep 2016
5.0
Yes, I recommend this pro
$300
The process was done professionally, quickly, and cleanly. They arrived a little late, around 11:50am after scheduling for 11am, but this is fine with me because they easily could have been held up by an emergency situation before my appointment. The access was difficult to get to and required moving a bush and they handled the situation very professionally and with special caution to not damage the bush more than necessary. The workers cleaned up the area nicely. Took maybe an hour overall. After emptying the septic tank, advice and a maintenance schedule was given. I would use them again in the future.

Reginald P.
Aug 2016
5.0
Yes, I recommend this pro
Very good; Although I called them for a clog, they replaced the 50 year old sink pipe because it was too corroded to snake without destroying it.

Leslie Y.
Aug 2016
5.0
Yes, I recommend this pro
$315
Perfect. Great customer service with both the field workers and the office staff.

Reginald P.
Aug 2016
5.0
Yes, I recommend this pro
they did a good job; told me what they found and fixed it.

Alicia P.
Apr 2016
5.0
Yes, I recommend this pro
$350
unknown

Timothy D.
Apr 2016
5.0
Yes, I recommend this pro
$300
unknown

Gary L.
Mar 2016
5.0
Yes, I recommend this pro
$270
unknown

Sue S.
Mar 2016
5.0
Yes, I recommend this pro
After uncovering the second lid they discovered the pipe leading to the tank was stopped up. Even though they are not plumbers they tried to unstop it. After a couple of tries the the pipe started emptying into the tank. We went in to flush the toilets and they didn't back up. They said the tanks were fine and didn't need to be pumped. They closed the lids and covered them back up. He didn't even charge my mom for it.
This company is appropriately named. They are very reliable. I will definitely use them when I have my tanks cleaned, and I will recommend them anyone who needs this service.
Response from Reliable Septic Service LLC
"Thank you and we are glad we could help you guys out! We appreciate the good review!"

Carrie C.
Feb 2016
1.0
$2,000
I called for a pump out of a septic that had not been pumped for 20 years.  no smells just needed pumped out.  Pursuaded to purchase a new septic. said field lines blocked.  got nervous and decided to go with it.   but had doubts.  turns out that they would not pump the old one first to see if the problem would be fixed.  they installed new one first.  
was some talk about my septic not being up to code but that is not their concern. my realtor said even though it is placement is not code or other that is between me and my buyer. I can find a buyer afterall I have used it that way since I bought home in 92. 
Also they mentioned that field lines were blocked but when the new install was being made the guy installing mentioned that the lines were not blocked.  Of course since they did a brand new install without trying to pump the old one first ......!!!
So here in lies the new problem.  No dirt to cover the septic.  I told the installer that I was ok with leaving dirt all piled up as long and he came back to move it 
and I explained I had problems with a tree being cut down and for 3 years I was still moving dirt off the site, little by little.   My point was just to leave my yard in good condition and make sure he came back and took care of excess later.   Well many days of rain, more than usual and no one will come back and put dirt in.  
They did leave a big pile of dirt on the tank but the rain washed it away and they will not come back and fix it.  Upon my first call to the installer he blew into me and told me that I had told him not to leave dirt.....and really talked smart and hateful so I stood up for myself and verbally told him that he was wrong.  I have called the owner for help multiple times and cannot get help.  
The pipes are exposed. Large holes of which my 3 lb dog can easily fall into.  I'll have to pay someone to come back.  So overall I realize now that I was completely taken advantage of and like most people that obtain all their money they don't come back and make things right in the end.   


Response from Reliable Septic Service LLC
"We have checked our records and she called us the spring of 2015, we had it scheduled to clean the septic tank, we went out that day and told her the tank was under the steps and we would have to remove the steps at no extra charge and will put them back just like they were. She gave us the approval to do that, at that time we made her aware of the issues with her system and told her it would not pass inspection to sell her home (which at this time was not on the market but she told us she was thinking of selling) She called us back a couple months later and stated she was ready to put her house on the market and needed the work done. We scheduled to go back out to clean the existing tank and we would do the work to pass the inspection needed from there. After we finished our part she wanted us to haul off the excess dirt because she did not want her dogs to play in it. Our employees made her very aware that we leave a small mound of dirt for it to settle, if not, you will have a possible hole where the dirt settles. She demanded our guys take the dirt with them that day and they did at no extra charge. Everything was good and final bill was paid when we did the work in September. She called our office back in November that she had a hole in her yard (from where the dirt had settled like we tried to tell her) We explained to her again that that is why we leave a mound of dirt so when it settles there is not a hole. We also told her we would be happy to come back out to fill with dirt at an additional charge, for the dirt and labor which she did not want to pay. We at Reliable Septic Service feel we did everything possible to resolve this issue."

Scott D.
Jan 2016
5.0
Yes, I recommend this pro
$650
They showed up on time and performed the job which they had explained to me when they estimated the job. They were in and out within a couple of hours. All for the exact price estimated. They did a good job and were nice and professional. The only minor thing I should have gotten a clearer understanding on was the condition of the yard afterward. It isn't a disaster or anything, but I had read on Angie's List where they had actually seeded the yard and spread straw for one person who had them come out and work. I should have spoken to them about this up front instead of expecting this, so I cannot ding Reliable Septic for something I failed to ask about. All in all, they did geat.


Response from Reliable Septic Service LLC
"Thanks for the good review, we really appreciate it! If you would like seed and straw we will be glad to come back out and put some down for you, we do try to do that upon customer request. Thanks again for such a good review and glad we could help."

Kimberly P.
Dec 2015
5.0
Yes, I recommend this pro
unknown

Bruce C.
Nov 2015
5.0
Yes, I recommend this pro
$292
We couldn't be more pleased with the job done by Reliable Septic Services, LLC.  Jason and his team were very professional, courteous and honest.  They came on the agreed upon date and charged exactly what they said they would charge.  Jason called ahead like he said he would, to let us know that they were on the way.  They actually had to dig a 3 foot deep hole by hand to get to the tank and they did this without complaining.  Our septic tank had never been pumped out before and we had told them this when we set up the date for them to come out.  It would have been easy for them to have taken advantage of that fact and they did not.  I will definitely recommend them to anyone needing septic service assistance.

Robert G.
Nov 2015
5.0
Yes, I recommend this pro
unknown

Michael D.
Oct 2015
5.0
Yes, I recommend this pro
$750
unknown

Dedria J.
Oct 2015
5.0
Yes, I recommend this pro
$270
Since I am on Angie's list, I got a 10% discount (original price is 300 - 30 = 270).   
I was told that they would be here between 8 and 12 and I received a call at 7:30 to let me know they were on there way.   Jason, the owner, showed up first and he actually was working with his crew.    He is very courteous and professional.    It took about an hour from start to finish.
I would most definitely use Reliable Septic Service, LLC again and would recommend them to everyone.

Rance H.
Aug 2015
5.0
Yes, I recommend this pro
$2,500
Arrived at 8:00 am finished before 2:00pm installed over 200 feet new field lines. Great friendly people and wonderful to work with.

Steve S.
Jun 2015
5.0
Yes, I recommend this pro
$292
Reliable arrived at the designated time and performed septic tank inspection and subsequent pumping of solids. During the pumping process, it was discovered that the underlying issue was a clogged/broken discharge line or field line. Made an appointment for a follow-up to fully diagnose and repair the issue. Reliable arrived promptly, quickly diagnosed and fixed the problem. Dates of service were 6/12/15 and 6/24/15. Costs were $292.50 and $750.00 for the two scopes of work which were consistent with other estimates. Reliable cheerfully applied an Angie's List discount to the first visit. Good people-from office representative to field hands. Highly recommend.

William L.
Jun 2015
5.0
Yes, I recommend this pro
unknown

Bonnie H.
Jun 2015
5.0
Yes, I recommend this pro
$300
unknown

Justin A.
Jun 2015
5.0
Yes, I recommend this pro
$300
6 guys showed up and did everything necessary to complete the job. very nice, prompt, and clean...ish. it is a septic pumping after all. would recommend and will use them again.

Anne S.
May 2015
5.0
Yes, I recommend this pro
$750
When we called about the problem, septic fluids coming out of the ground, they offered several suggestions to try before they arrived. We had already tried those and knew it to be a problem with the septic system. We had been told that we would need an entirely new system. They waited until they came out to make any observations. After checking, they determined a much smaller project and made arrangements to come the following Wednesday. They dug a small ditch to reconnect the fields and cleaned out the area that was causing the problem. We were pleased with their punctuality and knowledge.

James H.
Apr 2015
5.0
Yes, I recommend this pro
$315
Reliable Septic Service is absolutely he best!! They arrived on time despite me calling and wanting them on short notice. They were the friendliest and hardest working contractors that I have ever worked with. They cleaned my septic tank and inspected the system as well as provided an Inspection Report. This company is honest and reliable and the best value for the money that I found. They even gave me an Angie's List discount. They haVe twice as many good reviews as the next septic service down on Angie's List Hire Reliable Septic Service and know that you are getting quality, honest work at a great price. I recommend them above all others that I have used. They are the best!

Sandra M.
Mar 2015
5.0
Yes, I recommend this pro
$255

Called for help due to water draining slowly and backing up in the house.  Reliable understood the problem and was considerate to work me in this week, not making me wait through the weekend! 

Jason and his men were prompt, professional, courteous, knowledgeable and HONEST!  They came as promised (calling to follow up with their ETA), quickly assessed the situation, and dug in the right area.  They were very careful with surrounding plants, bushes, and lawn, and even put what they dug up on a tarp so as not to make a mess in the grass.  After pumping the tank, they discovered a clog farther back in the line from the house that was caused by the high water level from recent rains.  They were able to unclog the blockage without bringing in additional equipment, saving me additional expenses. 

I appreciate how well Jason communicated and worked with me and with his men to get this job done.  Once the main work was done, they replaced the dirt and grass and plants, then washed up to leave the area clean. 

It is so nice to find a company that is trustworthy and reliable!!  They are well named!  Thanks, Angie's List.  If not for you, my problem could have been a disaster.  Instead, I found a great company that I will call again and also refer to others.



William O.
Mar 2015
5.0
Yes, I recommend this pro
unknown
Showing 26-50 of 104

Licensing

State Contractor License Requirements

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FAQ

Reliable Septic Service LLC is currently rated 4.9 overall out of 5.

Reliable Septic Service LLC accepts the following forms of payment: CreditCard

Yes, Reliable Septic Service LLC offers free project estimates.

No, Reliable Septic Service LLC does not offer eco-friendly accreditations.

No, Reliable Septic Service LLC does not offer a senior discount.

Yes, Reliable Septic Service LLC offers emergency services.

No, Reliable Septic Service LLC does not offer warranties.