I contacted this company for an estimate on metal roofing. I expressly told the young man who called me (Kris) that I needed to see samples, colors, etc., since I had never looked at metal roofing products before. He showed up without anything whatsoever to show me, measured my house, and presented me with an estimate for $11,000. I told him that was fine, but since I had no idea of what he was giving me an estimate for, this did not mean anything to me! He told me he would drop some color charts off, which he did the next day, but I still had not seen any samples. He never called me back for any follow-up. I did, however, get a call from someone else from Coy's (Mark), who explained to me that they had been having problems with Kris' not making calls he was supposed to, etc., and that Kris was no longer with them. He asked if I'd be interested in talking to him about the roofing, and I consented to this. Once again, I specifically told him that I needed to see samples of different types of metal roofing, colors available, etc. (and I told him I thought Kris was unprofessional because he had come to his appointment with me without such materials). Mark and some other man showed up for their appointment full of "information" about how they'd been approved to be contractors for TVA, and how they had all kinds of info about some of TVA's energy saving programs coming next year (but had nothing in writing to back up their claims). They had no samples or color charts. I asked them if they indeed could install metal roofing and they assured me they are. I asked what kind of metal products they use (steel? aluminum?) and the answer I got was "metal". I told them I know it's metal but I need to know what kind, how energy efficient it is, whether it's recyclable, etc., etc. They could answer none of these questions. They began pulling "samples" of all kinds of things from the back of their truck, none of which were what I was asking to see. Mark asked if he could come back in 30 minutes with a sample of what they had. I told him he could. He finally showed up about an hour later with a shingle that looked as if it had been pulled off someone's house. It was not anything I was interested in for my own house and I told him this. He asked if I still wanted an estimate and I said NO! and cut the conversation off then. Several weeks later, he had the nerve to call me back to tell me he now has some kind of samples and wondering if I wanted him to come back. I did not return his call. These people are totally inept as salespeople and I'm presuming it would be quite a frustrating experience for anyone to hire them to do anything to a house. Who knows if they are licensed, bonded, insured, etc., as dumb as they are!