Scanlon Plumbing Services Inc

Only a week passed. They did a very good job with toilet, kitchen sink was simple cut end off hose and re-connect, bathroom sink faucet leak was fixed. But the new stopper doesn't stay down. It is worse than the old one. I called and Lady said that "We don't guarantee a part that we don't provide." (I had bought official Delta replacement part.) I said, “You didn’t make the part, so why would you guarantee it anyway?” It is the installation that is the problem not the part. Part is not broken. She said they will supply a new part plus charge for repair again. I argued and she had worker call. He said the same thing. I said, but you threw away the package so I can't even return it. He said, “Yeah, it’s in a dumpster somewhere.” And it is not broken. He insisted it was not his problem, they don't guarantee work if they don't supply the part. He will come out and "take a look". Charge would be $178. I have already paid $400 for last visit. Therefore, they do not stand by their work. This could go on and on. I am very unhappy at the attitude by both the service guy and woman that answered the phone. Note also, that original service call, they would not give any estimate before coming out. The first estimate for this routine minor job was $800! All work done in less than an hour. I refused to pay that much for something I could have done myself. So, price was knocked down to $400. Now it appears that they are trying to get the difference back. I really thought he did a very good job with toilet repair. But issue with not standing buy labor is unacceptable. I would not recommend Scanlon Plumbing. I never had anyone charge for correcting their work. And certainly would not recommend a company that was price arrogant, and demeaning. I'm over 70, but not stupid. I called them based on high grade and "recommended" on Angie's list. That seems to be a mistake. Why would Angie's list recommend a company that doesn't stand by their work? If you look at checkmarks, it says NO under guarantee. I rated quality as "C" because of good quality job with toilet (hope it lasts). It would be "F" in all categories if job was just to replace the sink stopper.

It was good. They were very good. They did it within two or three hours at the time I called them. It was an emergency where I turned my whole water off so they fixed that problem. I was pleased with what they did. They arrived within hours of my calling and they solved the problem.

unknown

They found it and fixed it and gave us good advise in between.

Did what the Said, and on time

They used PVC pipe because it was cheaper. They finished it in one day. Everything was good and they did a good job. The price was in line.