Roto-Rooter Plumbing & Drain Services

First call to complete preventative maintenance to insure no roots in line as occurred two years prior. Prompt response and courteous technician however he allowed a pine cone to fall in to the check pipe but assured me it would not be a problem and he failed to re-snake the drain. Technician left. Five days later there is an obstruction in the drain pipe. Office staff seemed less than courteous with a "we'll be there when we get there" attitude and reminding me I would get a telephone call prior to the technicians arrival. That telephone call never came! Although I have an issue with the first technicians failure to re-snake...I have an issue with the callous attitude of the office staff who didn't seem to have a professional and caring demeanor!

unknown

They came out and did the job.

Frankly I was confused. Called one company and they said the septic needed cleaning out as it was clogged with all sorts of stuff. Called this company and they said it wasn't clogged, but we might need new pipes leading from septic. So I got to pay both and wasn't certain who was telling the truth. Roto rooter has always been a good source in the past so I opted to believe them.

unknown

young man that was sent was quiet unprofessional, he did the job and gave me his personal phone number to call him or his brother for a cheaper plumbing services

unknown

The work went very well. I could not be happier with the results.

They were very professional. They gave a thirty days guarantee. They were on time. They were professional. They explained what they were doing. Their price was fair and reasonable. I would use them in the future.

Service man snaked the roof drain line and cleared it out. Told me it could stop up again, had mud in the pipe that could be from a crack in the pipe somewhere. I would call them back if it happened again.

Everything turned out great and is still working well. They were on time and professional. I would use them again if needed.