MARQUIRETTE'S EXQUISITE JEWLRY

I worked with Marquirette's to design my wedding bands. They were to replace my original rings that I had been giving me problems. I was told during the process that the style we were going with would eliminate the problem of losing diamonds. I received my rings Nov. 2010, I loved them. Until June 2011. When I lost my first diamond. Marquirette's replaced the diamond and told me the problem should be resolved. Sept 2011 - lost a diamond. Returned them to Marquirette's, they replaced the diamond. Ran stress tests to see they could determine the issue and fix it. Within 1 month of wearing my rings I lost another diamond. During this process my family moved to Alaska so all this has been done by telephone and mail. I called shortly after Thanksgiving to notify them that the problem hasn't been resolved. I called a total of 6 times without a return phone call. I FINALLY got in touch with Benji about 1 week ago. We decided to go with a totally different style. When I called to discuss the style I decided to go with, I was told I would be charged the difference of the rings. Of course Benji didn't tell me this himself. So I let a message for Benji to call me so we could discuss the issue. Imagine my surprise that I have not received any phone call from Marquirette's. I have never in my life received such terrible service. They have striped any pleasure I have in my wedding bands. I regret the day I ever walked into Marquirette's. My husband and I have decided to take the loss and walk away from this "Exquisite" jeweler. I will recommend to everyone I know in Montgomery to do the same.

This company thinks that they are the only jewelry store in town, the prices are out of site and the people that work there look at you like it is your pleasure to be there. They are not helpful, friendly, or nice.