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Edwards Plumbing & Heating

Plumbing, Heating and Air Conditioning, Drain Cleaning,

About us

Most people never think about their heating and cooling system until it breaks down. And it always seems to fail when you need it the most. Don't let your system be put in that situation. Edwards Plumbing & Heating is a local family-owned, full-service plumbing, heating, and air conditioning company that has been designing, installing, and maintaining plumbing and air conditioning systems since 1948. We offer a yearly service agreement to insure that your system will not let you down when you need it the most. Our yearly agreement includes a complete summer and winter check. A 10% discount is given on any parts that may be needed and you receive priority service over our non-contract customers if your system should need unexpected attention. Additional DBA - Edwards Plumbing-Heating-Air Conditioning.

Business highlights

76 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial plumbing, heating & air conditioning, gas furnaces & heat pumps.

Services we don't offer

ask for details

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.861 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
7%
3
3%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 61 reviews

Mark S.
09/2022
1.0
heating & air conditioning/hvac
  + -1 more
Be wary when looking for a plumber. I contacted Edwards Plumbing and Heating for quote to install a second shower head. I was charged an $85 service fee for the quote. Over a week later, I still have not received my quote. I contacted Edwards Plumbing and Heating to ask for a refund on service fee for the quote (since I didn’t receive it) and they told me they would ONLY IF I removed a review I gave them on google. They expressed it was my responsibility to follow-up with them, not theirs to follow-up with me.
Description of Work: Quote to add another shower head

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$85

Mark P.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Prompt, professional and an all around great experience.
Description of Work: HVAC Installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Suzanna W.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Edward's Plumbing, Heating + Air exceeded my expectations! Danny and Terry were very polite and installed our new A/C system efficiently in one afternoon. Will definitely recommend Edward's to friends.
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert B.
05/2020
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Have used for AC and plumbing repairs. Prompt, reasonably priced and knowledgeable service reps (specifically for a zoned AC system).
Description of Work: AC Repair and plumbing repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Kristy R.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
My experience with Edwards was great! They showed up on time and were pleasant to deal with. My technician did a good job explaining the problem with my unit and the two ways he could deal with it that would be the most economical for me and made the most sense given the overall age and condition of my system. They are the best AC guys in town and are an honest, hard working, dependable company.
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Timothy H.
03/2017
4.0
heating & air conditioning/hvac
  + -1 more
They did a good job putting it in. They were competitive. I called a lot of people. They were fine. They did a good job putting it in, but then after that they started slacking off. Their punctuality was good. If they say they're coming, they're coming. I haven't had any problems in years. I might not call them again, because I have not been happy with the unit. When I called them they said "Yeah some of our other customers were not happy either." It's a Trane and the Trane people won't answer me either.
Description of Work: They put in an entire new system. It was a heating pump, a gas furnace, and some insulation, so it was a big job.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0


Crystal B.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
A technician promptly came out to our rental home after our tenant complained that the central heat was not blowing consistently warm air. The technician performed a diagnostic and cleaned a sensor for a very reasonable price. Since we live 5 hours away, we were very grateful for this pleasant experience.
Description of Work: Cleaned a sensor on Central Heating Unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Rene Z.
06/2016
5.0
plumbing
  + -1 more
Called for an appointment on Friday. They showed up at the appointed time. Found they needed to order a part, did a temporary fix to stop the leak, promised to call back on Monday. They called at 9:30, made an appointment for 11:00, kept their appointment, fixed the leak. Excellent work. Professional. Friendly. Competent. Reasonable price. I can recommend them. Will u se them again.
Description of Work: Fix a faucet leak for shower and bathtub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$173

Dorothy P.
10/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Responded quickly and had the unit working within 30 minutes. Fast and efficient service.
Description of Work: Determined problem with air conditioning unit not working and replaced the defective capacitor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Paulina J.
09/2015
5.0
plumbing
  + -1 more
They called to let me know that they could come earlier if I liked. Of course I took them up on that offer. They were timely and very professional. They completed the job quickly and explained what might have caused the problem and what we could do to avoid the problem in the future. Would definitely use them again! At the time when I scheduled the service, there was an offer from Angie's list and I was able to get a discount on the services performed!
Description of Work: Replaced cracked toilet tank in our master bath

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Thomas Y.
09/2015
5.0
plumbing
  + -1 more
Technician found the issue and made recommendation that fixed the problem
Description of Work: Leak detection in a shower

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Roger P.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
A/c Quit cooling Sunday afternoon. Called Monday around 7:20am, service person said they'd be here this day. I left for work but I forgot something and came back to the house. The Edwards truck was there 8:00am. Damon (Serviceman) said he'd have it fixed shortly. I told him to bring the bill in and I'd write a check. About 10 minutes later Air came on and Damon came in. I say ' How much? He Says "today is your lucky day It's covered under your A/C Units 10 year coverage". Never saw that coming. I HAVE NEVER HAD A SERVICE COMPANY RESPOUND SO QIUCK, WOULD I USE THEM AGAIN? Yes Service was Great. I was telling people at work and some of them felt the same way about Edwards and have always used them, because of dealings in the past.
Description of Work: Quickly fixed it. Replaced a starting capacitor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

George W.
03/2015
3.0
heating & air conditioning/hvac, plumbing
  + 0 more
They "inspected the HVAC system twice a year for 10 years. A week after the last inspection the system failed completely and we had to replace it.
Description of Work: They did not advise us as to the imminent failure of the heating/AC system.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$70

Response from Edwards Plumbing & Heating
After completing the spring service on 3/25/14 on his 1992 system which we had been doing for the previous 16 years with no issues, the compressor in the outdoor unit shorted out. There was no way to predict this occurring and nothing could have been done to stop the compressor from shorting out. We had always responded promptly to all of [member name removed] issues and it is unfortunate he decides to voice his displeasure a year after it happened. We offered to replace his system and credit back the $78 service but he declined.

Patti M.
03/2015
5.0
plumbing
  + -1 more
Came early, worked fast and for the cost pre-quoted.
Description of Work: Routine maintenance and repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

SAM K.
02/2015
5.0
plumbing
  + -1 more
Second time that I've used Edwards Plumbing & Heating. Outstanding jobs both times with reasonable costs.
Description of Work: Installed customer provided toilet and two bathroom faucets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Ron N.
01/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Charlie Edwards originally quoted me to replace my AC unit and/or furnace in May when the evaporator coil started to leak. At that time, Edwards refilled the unit with freon and told me it could last all summer since the leak was small. He also told me that his quote was reasonable and he encouraged me to get competing bids. He also offered to just replace the evaporator with a new coil that could later be upgraded to the new refrigerant if I wanted to save money. He really did map out all the options for me. The AC did last another 5 months unit the end of October. During that time, I got quotes from at least 4 other HVAC companies. Edwards original price quote was about $1000 cheaper than the next best quote for identical equipment. Due to the way my house is insulated, I needed a high efficiency furnace. Unlike the other contractors, Edwards price premium for the 95% unit was very reasonable. Also, they included the upgraded communicating thermostat where others had that as a $400 upgrade. They arrived on time and did a professional installation. Their installers were very nice people who have worked for Edwards for many years. The new unit (a Goodman) is very quiet, works great, and has a long warranty. I am very happy with it.
Description of Work: Replace 12 year old 4 ton 13 SEER AC and 80% Furnace with 2 stage 4 Ton 16 SEER AC and 95% furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,150

jim L.
12/2014
5.0
plumbing
  + -1 more
This service included 3 visits over a 2-day period. The plumber, Mario, did an outstanding job replacing the valves and installing the new sink. Mario [and assistant] knew his craft, worked efficiently, completed the job in a timely manner, and cleaned up after the job. Without any hesitation I would recommend Edwards Plumbing, especially if Mario is doing the work!
Description of Work: Replaced 2 valves under the sink to fix a leak in a 42-year old home. Also hooked up new stainless steel sink after counter top was replaced today.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$261

Arthur S.
07/2014
5.0
plumbing
  + -1 more
Took a little while to find supply line entrance due to having a basement. Had to go under 2 sidewalks and dig a hole around 6 feet deep. Price initially seemed high, but for the amount a work probably reasonable. However, the 10% coupon on Angie's list was not valid. Should have conditions on the coupon so there are no surprises. Other than that, very satisfied.
Description of Work: Excavated and found supply line entrance to house. Replaced water supply line from meter to house and installed accessible cut off value at house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Donald S.
07/2014
5.0
drain cleaning, plumbing
  + 0 more
They did plumbing work and the person who came was efficient but i was not at the house when the work was done. The price was reasonable.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Kathryn F.
06/2014
5.0
plumbing
  + -1 more
Plumber arrived promptly - very professional. The installation was done perfectly and he cleaned up the work area before leaving. I appreciated that he also took the time to answer my questions about some other plumbing issues in our old house and gave suggestions for future improvements. Excellent work overall.
Description of Work: Installed a new faucet and trap.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Cynthia B.
05/2014
5.0
plumbing
  + -1 more
Very well. Came out and reviewed broken HVAC, recommended 2 units for us to choose from and installed the one selected.
Description of Work: Installed HVAC unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,485

phillip S.
05/2014
4.0
heating & air conditioning/hvac
  + -1 more
Circuit breaker outside the house next to air conditioner was failing. Edwards team was already on site doing a repair. They offered to replace the breaker and had one on the truck. Part costs $10. Takes 4 screws and 3 minutes to change it, and they charged me $120. I complained and talked to management at central office that this was gouging, but they claim it is their rate. I had bought 3 air conditioners from them in the past and used them for service for 5 years. I dropped them after this despite quality work. Small stuff and attitude of the company matters.6607
Description of Work: Replaced circuit breaker

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$125

Response from Edwards Plumbing & Heating
Our service records show the call was actually completed on 6/30/2005 which was almost 9 years ago. We invoiced [member name removed] a total of $101.50 and waived his $45 diagnostic fee. We feel for the time and materials involved, it was a reasonable price.

Jerry R.
02/2014
4.0
plumbing
  + -1 more
Actually arrived and started work before appointment time. Plumber and helper were personable and obviously competent. What was expected to be a relatively minor project turned out to be much more involved but there was no break in work. Needed specialty tool and supplies were delivered to work site by another truck. Service providers didn't seem to mind me hanging out and looking over their shoulders. I enjoyed their company and they were good at explaining the what and why. Overall, I was satisfied with the service provided but thought the cost was high.
Description of Work: Replaced service pipe from meter to house.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$600

Cheryl S.
02/2014
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They were very effiecient and prompt. The service was great and they really took care of us.
Description of Work: They installed central heating and A/C system and also a hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

E Suzanne B.
02/2014
5.0
plumbing
  + -1 more
All went well. Repairman & helper were on time. Work was done expediently and they had everything they needed to do the repair/installation. With that being said, I do think $204.00 was a little much for the two things he did and the short amount of time it took to do them.
Description of Work: Repaired leaky faucet in master bath and installed a new tub stopper in guest bathroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$204
    • 1(current)
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Contact information

1540 Jean St, Montgomery, AL 36107

www.edwardsplumbing.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 10:00 AM

Licensing

Bonded

Insured

Licensed*

Trade License Number
11038
Trade License Locale
AL
Trade License Authority
Alabama Board of Heating, Air Conditioning & Refrigeration Contractors
Trade License Expiration
12/31/2021
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Water Heaters

FAQ

Edwards Plumbing & Heating is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 10:00 AM

Edwards Plumbing & Heating accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Edwards Plumbing & Heating does not offer free project estimates.
No, Edwards Plumbing & Heating does not offer eco-friendly accreditations.
No, Edwards Plumbing & Heating does not offer a senior discount.
Yes, Edwards Plumbing & Heating offers emergency services.
Yes, Edwards Plumbing & Heating offers warranties.
Edwards Plumbing & Heating offers the following services: Residential and commercial plumbing, heating & air conditioning, gas furnaces & heat pumps.
ask for details

Contact information

1540 Jean St, Montgomery, AL 36107

www.edwardsplumbing.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 10:00 AM