Charter Sales & Service Center

The service and repair is absolutely awful. Hope you never have to have them come out to repair anything. If so, prepare to be lied to and to have to wait. I am now on day three of waiting for them to repair my service. I was told it would be between 8 a.m. and 8 p.m. on each day. I waited to after 8 p.m. and called each day and am being told each time that it will be the next day and they are very sorry. Talked to multiple supervisors who are going to have their director call me and guess what, that never happens either. If you have any other options, please use them. This company lives down to it's low reputation on service. AWFUL!

I went online to order service at 1230. I got the option of scheduling an appointment between 1-3 pm on the same day. The technician showed at 245, and was done in an hour. I am shocked at how fast/efficient that was.

unknown

Too bad they have a MONOPOLY here in Montgomery.

unknown

I was happy with their service. When I just had internet it was $54 for the high-speed internet and when I had cable and internet it was like $120. I had no complaints about their price, service; customer service on the phone, everything all the way around was great with them. I would still have them if I could. Not a single complaint. So for any question you are going to ask, I am going to say they are great. Their customer service was outstanding, so if you ever have to call and have a question about your bill, or even if you have to cancel service, some companies are quite not as easy if you have to change service or cancel service or downgrade service. For financial reasons, I had to downgrade some of my services and they were very easy, they didn't hassle me about trying to stay on with the company or keep services or offer me ten other deals just to keep my money. They were just really easy. Zero pressure.

About 2011 we had problems connecting to internet and a contracted person was sent to our home. He was rude and wasn't really interested in resolving our problem. I complained to Charter and they sent another contracted individual who was as nice as he was informative. He solved our problem. I have no particular complaints about Charter except they are a bit pricey. Their customer service seems to have improved over the past year.

I've been using them for 12 years. They are there when I need them. They are coming out tomorrow morning. I haven't done much price comparison.

Service was terrible showed up late twice & twice the "boys" did not know how to repair it. DO NOT GET CHARTER this is the worst experience I have ever seen.