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Carol's Carpet

Designer Interior Lighting Plan, Acoustic Ceiling Tiles - Install, Laminate Countertops - Install,

About us

Additional DBA - Carols Carpets Inc. Flooring Business. Since 1987 Carol's Carpet has serviced the flooring needs of homeowners and businesses throughout Montgomery, Alabama, and the River Region. Carol's Carpet is growing again and has joined forces with Flooring America. Our stores will continue to offer products from the industry leading manufactures.

Business highlights

38 years of experience

Services we offer

Carpet, Hardwood, Laminate Flooring & Granite Counter Tops, Tile, Vinyl

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.618 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
11%
3
6%
2
0%
1
6%
Showing 1-18 of 18 reviews
Charles T.
Nov 2019
5.0
Yes, I recommend this pro
Installed 3 weeks ago - we really enjoy it and think it came out great.. Special thanks to Tony, who was very helpful throughout, and the installation experts. Highly recommend.

Cheryl B.
Aug 2017
5.0
Yes, I recommend this pro
$18,000
Extremely well. Toni worked closely with us from the first point of contact when we entered the store through visiting our home and giving recommendations and supporting our decisions for materials and approaches to renovating our home. He was very responsive and returned calls immediately when we had questions. Although I know they have many customers I always felt like we were their only one. Toni always gave us undivided attention and was always on time for each appointment that we had. I highly recommend Carol's Carpets and Toni, especially - although everyone we met there was helpful and friendly. They were very professional, yet they made us feel like family.
Response from Carol's Carpet
"I want to thank you for your business. We appreciate your feedback. I'm pleased your enjoying the new flooring. We have a lifetime installation warranty on all of our flooring installs, so just let us know if we can do anything. Thanks, Carol's Carpet Flooring America"

Timothy S.
May 2016
5.0
Yes, I recommend this pro
$1,200
unknown

Shelly J.
Jun 2015
5.0
Yes, I recommend this pro
.

Rene Z.
May 2015
5.0
Yes, I recommend this pro
$1,000
They came and measured the room, showed us samples, and provided an estimate. The price was reasonable. The crew arrived on time, worked quickly and professionally and cleaned up everything before leaving. The new floor is beautiful.

Debbie A.
Sep 2014
5.0
Yes, I recommend this pro
$5,135
We looked at several hardwood floor providers in the area and online. Carol's was the only place that did not try to sell us something completely out of our price range. Susan was very pleasant and professional. She came out to the house and measued and gave us a good deal. The installers were very professional and did a really good job. The floors are beautiful.

Virginia A.
Jun 2014
3.0
Yes, I recommend this pro
$800
.

KENNETH K.
Feb 2014
5.0
Yes, I recommend this pro
They did an excellent work. They were on time.

Jennifer Z.
Nov 2013
5.0
Yes, I recommend this pro
.

Susan S.
Jun 2013
4.0
$199
The only thing that I disliked is that they didn't replace the pad even though they said they were going to. It was easy to schedule and what not, they're a very small carpet company. I would like to just make it clarified if we're going to get charged for a pad but they actually make sure they get a new pad.
Response from Carol's Carpet
"Hi [member name removed], I apologize if we've made a mistake. Our computer records show new pad was purchased. If new padding wasn't installed we will correct this error. A Carol's Carpet representative will be in contact with you shortly. We appreciate your business and patience. Carol's Carpet 334.272.5400"

Carol H.
May 2013
5.0
Yes, I recommend this pro
Very well

Suzanne D.
May 2013
5.0
Yes, I recommend this pro
$450
It was good. They have really good customer service. They try to find just the right match for your carpet needs. They are more than willing to give you options on the cost for several different types so you can pick out the one that you can afford. They let me use the board so I could make a decision. They gave me the samples and ordered samples for me if they didn't have them stocked, and then they loaded it in my truck when I went to pick it up. Allover it was a good experience. The staff was really knowledgeable and really client-oriented.

Steven F.
May 2013
5.0
Yes, I recommend this pro
$5,500
Went very well.  Installers showed up on time and did a quality job in a reasonable time.  Moved furniture w/ no damage to furniture or walls.  Even repaired a pre-existing floor problem at no charge.  We all missed a small closet that I found after they had left and the installer came back promptly the next day and finished it.  No issues with quality of install job.

Molly P.
Aug 2012
5.0
Yes, I recommend this pro
$20,000
They were very caring and took really good pride in their work.  We had a little thing with the floor in the kitchen that did not quite match and they came right out and redid the whole floor for us because it was a little off and it made the whole floor look crooked.  It was not a problem, they took care of it.

Tonia G.
Jul 2012
1.0
Yes, I recommend this pro
unknown

James T.
Apr 2012
5.0
Yes, I recommend this pro
$3,500
We've used them repeatedly over the years.  They've stood behind their work and have come back to repair things (like if that wooden strip that divides 2 rooms pops up sometimes).We always use the Prattville store.la

Ann T.
Nov 2011
5.0
Yes, I recommend this pro
As far as the installation for the kitchen and the laundry room, with new Mannington Sobella vinyl with fiberglass backing and it’s supposed to be non-yellowing. I had a problem with it coming up in a couple of places, but I called them and they came back. They used and injector and injected the adhesive into it and just kept working it though. It was air kind and it stayed down ever since. I had 3 rooms and a hallway done with laminate flooring, which is what they call a floating floor, and it was excellent on installation. Of course, I didn’t have the financial wherewithal to have all the furniture moved out of my house for this to be done; so they were moving furniture around. I’ve got some nicks and door jams and some pieces of furniture, but they tell you that it’s something that can happen. If people listen and understand what they tell you, and I think it might even be on the contract that you sign, that there can be some bumps and bruises. I don’t mean that anything was broken or destroyed, but I have some little chunks of wood out of some door jams which had wood before all the furniture was moved. I think the quality of their work and their products and their price is excellent, but I would suggest that you be aware that if they are moving furniture, there can be some slight damages to furniture and doorways.

Jeff P.
Sep 2010
4.0
Yes, I recommend this pro
$11,000
Three different crews showed up to remove and install carpeting and laminate flooring. The work was done efficiently and professionally. The only problem was when it was discovered that a part of the order was improperly manufactured. Someone came out to check where the defective carpet was installed. Later, the new carpet was ordered and the defective removed and the proper carpet installed. I would strongly recommend using Carol's Carpet.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Carol's Carpet is currently rated 4.6 overall out of 5.

Carol's Carpet accepts the following forms of payment: CreditCard

Yes, Carol's Carpet offers free project estimates.

No, Carol's Carpet does not offer eco-friendly accreditations.

No, Carol's Carpet does not offer a senior discount.

No, Carol's Carpet does not offer emergency services.

No, Carol's Carpet does not offer warranties.