SEARS CONTRACT SALES

I was called by a recorded announcement and told that my dishwasher would be delivered between the hours of 3:15 and 5:15. On the day of delivery, I waited from 3:00 until 5:20. I had not received any calls saying they would be late or that delivery was postponed. I left the house and at 5:30, I received a call from the delivery man saying they were coming to delivery my dishwasher. I told the man that they were suppose to be there by 5:15. He replied nonchalantly that "they were running late". I returned to the house and met them. The delivery man asked me if my old dishwasher was still connected. I told him it was. He then told me that he could not disconnect my old dishwasher and that I would have to get an electrician or plumber to disconnect the old dishwasher before they could connect the new dishwasher. I told him that it did not make sense to me that they could install a new dishwasher but could not uninstall an old one. I had not been told when I purchased the dishwasher pkg. that I would have to have the old dishwasher disconnected before the delivery men could install the new one. I was livid. I have had 4 dishwashers installed by Sears and have never encountered this problem before. I told them to put the new dishwasher back on the truck and I then called Customer Service. Customer service was sympathic and apologized and gave me a $50 gift certificate for my troubles. Since I'v already purchased the delivery pkg., and it is nonrefundable, I plan to get Sears to redeliver my dishwasher as soon as I get it disconnected for the poor delivery men. I have always bought my major appliances from Sears, but I think this will be my last.