
Pro 1 Painters
About us
If you're looking for the next level in professional painting in Alabama, then Pro 1 Painters is your go-to solution. As a family owned and operated painting contractor, we understand the meaning of commitment, and we bring to the table the next level of customer service that you should always expect when dealing with any business. Our professional service is second to none, and we stand by our commitment to make sure our customers are happy with every job we do; that's our guarantee.
Business highlights
Services we offer
Carpentry, Commercial Painting, Deck Refinishing, Drywall, Exterior Painting, Interior Painting, Painting Contractor, Residential Painting, Sheetrock Repairs
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
88% | ||
2% | ||
6% | ||
2% | ||
3% |
Melanie got me booked, color at Sherwin went great, Katie responded promptly with a financial question, and painters rocked the job! These painters, Don, Chris and the gentleman with the red beard (forgive me, I forgot his name) work SOO hard! They are PRECISE and go out of their way to be sure the job looks professional. The painters made sure they left it looking like new walls and ceilings. The value of my home increased and the way my paint job is, it TOTALLY made the home look custom.
Prices are reasonable for the EXPERTISE they provide. Hands down, so far so good. I have 4 more rooms to complete, these painters KNOW what they are doing.
Don't shortchange yourself by hiring random people, stick to professional painters Pro 1 provides. The painters even have pleasant attitudes and I feel comfortable with them in my home, which says enough on its on.
So heres to finishing my entire home. Thanks Pro 1!
(P.S. On my first encounter estimate, I only had 3 rooms, but since it all went so well, I'm having them do my ENTIRE home. That says a lot.)
The wallpaper was more difficult to remove than they had anticipated but the worker apologized to me because they "expert wallpaper remover employee" was involved on another job and if he could be here there would not be any problem at all. The "expert" showed up the next day and removed the remaining wallpaper in the 1st bathroom and the entire 2nd bathroom in 1/2 day with no problems at all. When the boss showed up he wanted to charge us double the amount of the original quote which we thought was really too much. After much discussion an amount was negotiated which we felt was still too high.
To this day the baseboards and trim in the bathrooms are still not painted nor is the trim around the front door.
I am really disappointed on the way that the quote and the final cost was handled because the work that they did was absolutely great.
I wish that I could hire them for the rest of my house but I am reluctant to do so.
"Mrs. [Member Name Removed], My name is Katie McCarron and I am the Vice President of Operations here at Pro 1 Painters. I am so sorry to hear that your experience was not all that you expected and deserved. To address the wallpaper issue. We do have a clause in our contract that indicates that we may not be able to clearly identify at the time of quote the degree of adhesion of existing wall coverings and it may require additional time and materials. I am sorry that this was not addressed in an ongoing manner and instead was simply presented at the end of work. That is not our general practice. The amount was based on the actual work performed and we did reduce the amount due by more than half to make sure that when everything was said and done you felt you were treated fairly. I am also sorry that there was a delay in getting someone to your work site that could better address the issue. When it was obvious that the painters on your job needed assistance we immediately made adjustments to our schedule to get someone else out to your site. I apologize that it was not the same day but the following day. In regards to the unfinished work, I would like to address both issues. In regards to the trim in the bathroom, your original estimate does not indicate that the baseboards and trim were to be painted. The estimate indicates for both bathrooms to "Strip paper and wash down all residual adhesive. Fully prime walls to properly seal the surface. Paint walls", which is what was done. I have also checked your file and the Quality Assurance form has been signed and indicated that all work was completed. That is the office's way of knowing if everything was completed to your satisfaction. It also helps the office to know if there is follow-up required. I would like to apologize for leaving the job without completing the exterior. Mistakes happen and things get overlooked sometimes. It is our full intention to make sure that this work is completed. Someone will be contacting you today and if you will allow it, we will have a crew out ASAP to finish the exterior door trim. Here at Pro 1 Painters we strive to ensure that our customers are 110% satisfied with the work that we do and I am truly hopeful that you will allow us to return and make this right. Many thanks Katie McCarron Pro 1 Painters"
I first contacted Pro 1 Painters via Angie's List the middle of October 2015. Rene Pollet was onsite within a couple of days to walk down the job and provided my estimate on the spot. Due to the fact I needed to replace the roof first, it was the middle of January before I got back with Pro 1. Rene came back out to walk the job down again and even though there were a couple of additional items I needed on the exterior, he stuck with the same price he had given me previously.
We were thinking of making a dramatic change to the exterior colors of the home and Rene could tell we were a bit indecisive with the colors so he offered the assistance of Pro 1's Color Specialist, Laurie Simpson. Laurie came out and worked with my wife to select the colors for both the exterior of the home and the interior. We were particularly thankful for her recommendation to use the Harmony product for the interior painting which drastically cut down on the heavy paint fumes that would have otherwise been inside the house. She was also of great assistance in reinforcing my wife's choice of colors and the final product looks great.
Billy Jackson ran the day-to-day project for Pro 1 Painters. Billy and his entire crew were very professional and the quality of work was excellent. I appreciated the fact that the job site was cleaned up every afternoon before they left for the day and I trusted they were doing quality work using quality products.
In summary, Rene and the entire Pro 1 Painter staff offered an excellent customer experience from the first contact I made through Angie's List to clean up on the final day. Pro 1 will definitely be on my bid list for future projects.
"Mr. [Member Name Removed], We are ever grateful for the great review! We are so happy that you were pleased with your work and our level of service. We are always striving to provide the best quality and workmanship. Thank you for letting us know we exceeded your expectation of what a good painting company should be! Pro 1 Painters is working to change the standard of our industry and your comments let us know that all our hard work does not go unnoticed! We look forward to working with you in the future! Thank you Pro 1 Painters Management & Crews"
"Thank you for your review. We appreciate your invaluable input! We look forward to working with you in the future! Pro 1 Painters Management Team"
"Thank you for your review. We appreciate your invaluable input! We look forward to working with you in the future! Pro 1 Painters Management Team"
"Thank you for your review. We appreciate your invaluable input and your business! We look forward to working with you in the future! Pro 1 Painters Management Team"
"Mrs. Taylor, Thank you for your review. We appreciate your invaluable input. We were sorry to hear that you felt our responsiveness was not up to par. Our Management Team works hard to make sure all of our clients needs are met and expectations are exceeded. It is Pro 1 Painters goal to provide excellent service and workmanship and we apologize if we did not meet those expectations. We will use this feedback in training for future jobs to ensure that our team knows that our clients deserve the best! Pro 1 Painters Management Team"
"Mrs. [member name removed], We are always delighted to hear your voice! Thank you so much for the review. We appreciate your response and your repeat business! Many thanks Pro 1 Painters Management Team"
"Ms. [member name removed], It was a pleasure working with you. Thank you for your review. We appreciate your input. We look forward to working with you in the future! Pro 1 Painters Management Team"
"Thank you for your review. We appreciate your invaluable input. We look forward to working with you in the future! Pro 1 Painters Management Team"
"Thank you for your review. We appreciate your invaluable input. We look forward to working with you in the future! Pro 1 Painters Management Team"
"Thank you for your review. We appreciate your invaluable input. We look forward to working with you in the future! Pro 1 Painters Management Team"
Licensing
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