FIRST ONSITE

I’m not sure what DKI’s role was supposed to be. They don’t return calls, and they charge for things they don’t do,

Very displeased

I like professionally run companies and they were professionals.

They are ok but not the greatest.  I had a leak in my roof which was letting small amount of water in, eventually put a hole in my drywall.  When I first contacted DKI they came out when expected and provided me a quote of $425 to replace two sections of ceiling sheetrock and about $250 for the roof repair if needed.  This was the highest quote I received and decided to go with them because I was worried there was a water leak and that it would be  repaired  in a timely manner.  Well when it came to do my drywall I found out that DKI doesn't do any of the work but rather hires subcontractors to do the work, so I was basically paying a third party company to manage my repair.  I wish this was stated up front.  When the roofer came out to look at the roof he told me he would give DKI the quote to fix the roof.  Through all of this process I was not kept up to date on the repairs or how much the roof would cost, but instead being relayed messages from the drywall contractor on what was happening.  DKI told me there computers were down during that time and couldn't get back to me, but that excuse is not acceptable considering everyone has a cell phone  and usually email accompanies that.  When I finally got a hold of DKI about how much the roof repair would cost it ended up being $725.  Overall communication seems to be lacking between the customer and DKI and in the end I feel like I got taken to the cleaners because had I hired a contractor for drywall and find my own roofing company I would have paid less.

On time dependable professional job well done each and every time definitely recommend them as much as possible

I was so pleased with everything Complete DKI did for me after I suffered water damage in my home in Mobile due to a storm that came through the area last month. The techs were always on time and in uniform no matter what (which is a big deal in my book). The work that was done within my home was set on a fast track to get done ASAP so that I could get my home back to normal. I felt as if they genuinely cared about my situation and did everything they could for me. If you are looking for a company that is fairly priced, professional, and actually cares about their clients Complete DKI is the way to go.

The price was very reasonable for what I have gotten. I got a few estimates. I like them. When they told me I didn’t need more work, a lot of people wouldn’t do that. I liked that they’re honest. They also gave me choices. They said they can do this which is the expensive way or that they can try if first with this which is the less expensive way and I thought that was very generous. Things like that are important when you're getting some work done.