Coastal Chimney Sweeps LLC

Came prompting to assess and take measurements. Promised a scheduled installation within 10 days. 2 months later and 6 unanswered phone calls from me to follow up I am done with this company. Paid $200. for estimate.

It was a great experience with very knowledgeable people!

Great! He was very polite and professional!

Terrific. Friendly, left my house clean, did a great job!!

Thomas Lovell gave us two options, replace the cap or seal the chimney, which he said would cost $250.00 for either one. Because we do not use the fireplace, and have a problem with wasps building nests in the chimney and getting into the house, he suggested the seal. He said the seal would be screwed into the chimney, would be permanent, and, in fact, would never come off without someone going onto the chimney to take it off. We chose to seal the chimney so that we wouldn't have to fool with a cap possibly blowing off again. Mr. Lovell and his son completed the job on August 17, 2017. It took them about 45 minutes. We paid Mr. Lovell the $250.00 that day. On October 22, 2017, we heard rain dripping in the chimney and looked in to discover it was full of water. My husband used a mirror to look up into the chimney. The seal was gone, and he could see loose adhesive substance around the inside top of the chimney. We called Coastal Chimney Sweeps twice to try to resolve the problem. Mr. Lovell would not come and look at the problem, or talk about it except to say that he can't be responsible for wind. We tried to explain there hadn't been any wind, that we felt that the seal wasn't secured properly and that is why it came off in two months time. We filed a complaint with the Better Business Bureau. It is unfortunate that a small family business like this cares so little for their quality of work or the customers they serve. Please remember you often can't see they work they do in the chimney, and don't know what they have done until something goes wrong. When it goes wrong, they will not stand by their work. The mark of a really good company is one that stands behind their product and the work they do. There are plenty of other companies out there- don't use this one unless you're willing to risk having to redo the their work!

Truhfully one can't know how well this work is done due to its nature. But meeting Mr. Lovell and watching hime work I am more than confident that i have a job well done. Care was taken ro protect the interior of my home with not a single piece of soot finding its way onto floors, rugs or furniture. My highest recommendation!

Very prompt, professional, and courteous. They did an excellent job, respected my home, were very clean and did a through job. I would not hesitate to call on them again or recommend them to others.

Prompt, professional, reasonably priced. On inspection after cleaning the chimney, he found several cracks that needed to be repaired. He provided a detailed description of the problem, potential complications and process needed to repair as well as an estimate. He returned the following week as scheduled and made the necessary repairs. We were very pleased with all aspects of his work.

well-professional

It went really well. Mr. Lovell repaired the chimney as promised and there have been no other problems.

It didn't. I called twice and left a message. They never returned my call. I am going elsewhere.

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Tom and his son arrived a little early and went right to work. He explained what he was going to do and assured my wife that her white couches were not in danger of soot coverage. He proceeded to check the flu and clean the chimney pipe and then completely clean the fire box.  He discovered a loose piece of soapstone across the front of the stove which he repaired (at no charge).....The entire job lasted about an hour and when they left you couldn't tell they had been there. Also checked small gas fireplace in kitchen and showed me how to operate.
Very personable and professional, would definately use again.

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They were awesome.  professional.  clean.  great!

Arrived ahead of schedule and provided prompt and professional service.  Excellent operation and will definitely use in the future.  Highly recommended.

Everything went very well. Will use again in the Fall.

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VERY polite, clean, neat, knowledgeable.

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