Bienville A/C & Appliance Repair

The technician came at the scheduled time to diagnose the problem. After very little looking, he decided the refrigerator needed a new compressor and the dishwasher needed a new pump. Because he did not have a compressor nor a pump with him, he scheduled said he would have to come back. We were concerned about the high estimate for completing the work so we indicated we would call before completing the work. The next morning the technician called to ask for a decision. We decided that he was the expert so we scheduled him for between 10:30 and 11:30 am. At 11:30, an office person called to say the technician was running late. At 12:30, he called again. After several calls, we finally canceled the service at 4:00 because we had no confidence in the technician. On Monday we called another company to come look at the problem. They diagnosed the refrigerator as having a bad logic board and the dishwasher as having debris plugging the outlet. After replacing the board and unplugging the drain, both worked well. Although we lost the $69 service call fee to Bienville, we saved money overall because the correct repair was much cheaper than the estimate provided by Bienville. Note that Bienville Appliance in Mobile, Alabama is now known as Mr. Appliance of Mobile.