NewBath Alabama

I SCHEDULED WORK EVEN THOUGH I THOUGHT PRICE WAS HIGH. WORK WAS DONE IN ONE DAY. AFTER THE WORKER LEFT I NOTICED SEVERAL THINGS THAT WERE NOT DONE CORRECTLY SUCH AS THE CONTROL VALVE AND THE SHOWER HEAD WERE INSTALLED AT AN ANGLE WERE THE COVER PLATES WOULD NOT FIT FLUSH AGAINST THE WALL ALLOWING WATER TO ENTER THE WALL AREA. THE AREA AROUND THE TUB HAD SEVERAL PLACES THAT HAD NOT BEEN SEALED PROPERLY.  I CALLED TERRY AND REPORTED THE PROBLEMS. HE CAME OUT AND SAID THEY WOULD CORRECT THESE PROBLEMS. HE TOOK PICTURES OF EVERY PROBLEM AND TOLD ME HE WOULD SEND ME AN EMAIL ENTAILING EVERYTHING THEY WOULD CORRECT SO THERE WOULD BE NO MISS UNDERSTANDING. HE NEVER SENT ME THAT EMAIL. IT TOOK SEVERAL WEEKS FOR THEM TO GET MATERIAL IN TO FIX PROBLEMS. WHEN THE WORKER CAME HE HAD NOT SEEN ANY OF THE PICTURES TAKEN BY TERRY SO I HAD TO SHOW HIM WHAT NEEDED TO BE FIXED. HE CORRECTED THE PROBLEM WITH THE CONTROL VALVE AND THE SHOWER HEAD, BUT ONLY SEALED ONE OF FOUR PLACES WHERE IT WAS NOT PROPERLY SEALED. I GUESS HE DIDN'T HAVE TIME TO LOOK ALL AROUND THE TUB EVEN THOUGH TERRY HAD TAKEN PICTURES OF EVERY PLACE THAT NEEDED SEALING.

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The salesman was knowledgeable and the installers were excellent. They were punctual and extremely neat. The process took 2.5 days as they said it would. We had a problem with one of the jets not working after a short time and they came back (twice) until they figured out the problem and fixed. Would highly recommend New Bath.

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