AirNow Cooling & Heating

Technician was excellent. Explained the problem and provided portable unit since repair was not able to be completed at that time due to age and issues with unit Technician contacted the correct person in company to help. Made a bad situation better with care and concern

It went very well. Taylor, the technician who handled the service call was very knowledgeable, professional and thorough. He was very prompt and at my house probably 30 minutes after I talked with the job scheduler in the AirNow office. Taylor quickly analyzed the problem. This is impressive since my air conditioning unit is very old. Not only did he just isolate the bad transformer, he went ahead and made sure there was no problems with the blower motor and the fan. I signed up for the membership plan because I was impressed with the professionalism and quality service provided by Taylor, and because of the management's responses to other customer reviews on the Angie's List website. I would like to recommend you hire AirNow Cooling & Heating for all of your air conditioning & heating needs. You might even ask them to assign Taylor to handle your service call. I know I will be asking for Taylor when I need maintenance or just the annual service check on the air conditioning & heating

Excellent, very knowledgeable installers.

the initial install was May 1st, they finished on June 23rd ( things the city inspector said needed done). I had to call twice to get them to come back and finish the work

Technician was on-time, professional, and thorough in his assessment of my A/C.

Perfect. Easy to work with and very professional

The serviceman was friendly, courteous and professional. I had several questions which he answered in detail. I'm a detail person. He also provided some tips, which were very helpful. I have used them for four years and each time I have received the same quality of service.

Very professional. Went through a detailed report with associated benefits, costs, and order of priority (including weighing needs vs wants). Given the age of my unit and the upcoming environmental changes, the technician did a good job analyzing cost-benefit of options.

I called AirNow late at night when I realized my AC was not working. They came out the next morning. They explained everything in detail where I could understand and were able to repair my downstairs unit. They noticed that the upstairs unit was a minor flip of the switch repair and were honest about that. I know very little about AC units and they were honest about that which is huge for me. I highly recommend this company. The service person was very friendly and professional and I will not hesitate to call them if I have a problem in the future.

I purchased the top of the line heating and a/c unit which is pricey for me - however, it is a state of the art, 25 SEER system, very quiet and efficient and I will save money on the power and gas bill. The sales staff was knowledgeable and provided me a range of units, features and prices. I selected the best! The install was super and the crew was on time and very thoughtful and professional in their work. They used care in looking out for my home and cleaned everything up on completion. They tested the unit and explained the entire operational use before departing. I found this purchase pleasant and professional. I would recommend them! Thanks Air Now!

Price was a little higher than others but you get what you pay for and everyone said they were great. They came and installed the unit in one trip and cleaned up after installing. I would say called them. They are the best.

An energy audit made us aware that one of our thermostats was not the proper thermostat for a heat pump and that was costing us a lot more money than it should have. I searched Angie's List for a reputable HVAC business and found Airnow. I called them and they scheduled an appointment for the next day. Randy from AirNow came over and replaced the thermostat and also discovered the relay switch was bad so he replaced that. I was so pleased with AirNow's responsiveness, professionalism and service. Will certainly use them again.

They did a really good job. I was concerned at first about some issues but they came through for me. I would recommend their work. They're a hard sell but other than that, their work was good. There was no charge for them to come back because there were some issues in the first place.

It was good. It was fine. The price was pretty reasonable for what they had done. I would recommend them.

Their services have been fine. The air conditioner wasn't working and we were at another location in the lake, so we called them and told them that at home we were having that problem. So we arranged not to come within 24 hours just to fit the next convenient time for them and they came out and they told us what was wring and everything and they just gave us some freon. It just seemed a little pricey for what they did.

It went fine. They were quick and took care of it.

So far, it's good. They have worked for me since spring. They could quickly find the things that needed to be done and the cost of the inspection. They seem pretty high. Quality is pretty good. I haven't had any problems.

I called seeking answers to a problem I had with a funky odor in the home I had just rented. Amanda answered my phone call, was very nice and patient, and helped me tremendously. Thank you! If I ever need HVAC services in the future, I know who to call.

The install went fast with all my questions answered. They are always prompt, professional and eager to please. I have dealt with many technicians and always found them knowledgeable and polite. This is a great company, if a little pricey, but it is worth to me to get work I know I can trust from people that I can trust.

Matthew Marvel came at my request to my home and did a complete audit on the electricity used for the past year and made a recommendation as to which unit that I needed. Apparently I had over sized the HVAC system when I built my home, Matthew was able to reduce the unit by 1/2 ton, and replaced it with a more energy efficient unit, therefore reducing the electricity needed in the future. On the appointed date of installation, the two man crew (Jamie and Jeremy) arrived on time, removed and replace the unit in a timely manner. They were courteous, respectful and performed their work in a professional manner. They were careful to take care my home, explained the new system to me and answered all questions that I had. Within a few hours, the unit was working, they cleaned the premises and left. Today, August 27, 2014, Justin Armstead, called and came by to inspect Air Now's work and brought my final paperwork. He was professional and I consider him to be an asset to Air Now's staff. Air Now, did a great job. Thanks to all concerned. Curtis Hays

Thru the maintenance agreement we have bi-annual preventive mantenance peformed. Jacob came out and did a thorough inspection and cleaning of our system inside and out and then went over all of the results explaining that we will need certain things replaced soon due to normal wear and tear due to the age of the system. He never pushes us to do it immediately but offers to us that we can do them one at a time over time to prevent from having to do them all at once.

Representative provided information on things that could make my unit operate moe effeciently. He was efficient,prompt, and professional.

Also, our trunk line for the duct work had holes in it and was broken in several places (it was some type of particle board covered with insulation and was 35 years old) so we decided to replace it as well. The new one is metal and has a lifetime guarantee! It would have been easy for them to try to sell us all new duct work, but they didn't. They let us know all the other lines were fine. They were out the very next day (Monday) to install the new system. They got there exactly when they said they would and were through by mid-afternoon. The owner dropped by to check on things and introduce himself. That was a nice personal touch. And a "specialist" came by to make the trunk line exactly as needed for the house. No prefab system here. The new thermostat that they installed is a really good programmable one, not a cheap builders grade one. Plus, they throw in free twice annual checkups for two years. Can't beat that! It wasn't cheap, but no complete replacement is, especially when duck work is included. And the new system is a much more efficient Lenox. I feel we got our money's worth from them and can highly recommend them to you.

If they find a problem they fix no extra charge and if we forget to call for routine maintenance they call us and set up the appointments.

They are professional, punctual, and reliable. Only issue is every now and then they want to sell us a new unit. So far, I've been able to keep asking questions until it is obvious it is not time. They provide us with a very valued service.