Shaffer Security Company, LLC
About us
We are a local owned family business that has been serving the market for over ten years. We are the sole source for all of your Audio/Video/Data/ Security needs. We will work with you to design a system that fits your budget while providing the best quality possible. ADDITIONAL EMAIL ADDRESSES: SALES: [email protected]; WEB ASSISTANCE: [email protected].
Business highlights
25 years of experience
Services we offer
& computer services. Security systems. Linked 24 cell phone app. Direct TV installers. Access control., Home automation, automated lighting, cameras, central vac systems, intercom, media rooms, networking, structured wiring including audio, surround sound, video
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.811 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 18% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-11 of 11 reviews
Lawton K.
Sep 2015
Shaffer Security personnel arrived on time and inspected our house LAN. Shaffer not only connected the living room to our LAN for internet connectivity they also made alterations to the LAN itself to improve its performance. When teh work was done the work area was completely returned to how it was originally. All the components were even connected and my wife commented that they were tested before Shaffer left. The work was done on time, in budget, and with attention to detail and pride in workmanship. I will definitely ask these guys back for any work I need done in their field or expertise.
Richard C.
Aug 2014
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Response from Shaffer Security Company, LLC
"Thank you for allowing us to provide our services to you. We appreciate your business and hope you keep us in mind for any other low voltage requirements."
Richard C.
Jul 2014
unknown
Response from Shaffer Security Company, LLC
"Thank you for allowing us to provide our services to you. We appreciate your business and hope you keep us in mind for any other low voltage requirements."
David H.
Apr 2014
unknown
Response from Shaffer Security Company, LLC
"Thank you for allowing us to provide our services to you. Our pricing is very reasonable compared to other providers within this area.We appreciate your business and hope you keep us in mind for any other low voltage requirements."
Michele B.
Sep 2013
They were very good. They were very responsive. It's private-owned. They're very personable. They would know what to do. He's a veteran. When I called, he was out within the day. I paid $50. That was for the office call, the labor and the parts. It wasn't bad. The first time I called, he was so busy. He didn't call back. When I called the second time, he did apologize and said he was really busy. He came that day. He came right on time. I plan on using it him the future.
Response from Shaffer Security Company, LLC
"Thank you for your positive review. We try to respond quickly and professionally to all our customers. We do apologize and look forward to assisting you with any future work."
Robert Y.
May 2013
The service has been excellent. I have never had any issues. I would recommend them.
Response from Shaffer Security Company, LLC
"Thanks for your great review. We always strive to do our best and make our customers happy."
Mel G.
Jan 2013
They do a good job with installation and support. There was a pretty good deal with the installation and the monthly charge is very reasonable. We have had them for three years and we ae pleased with the service.
Response from Shaffer Security Company, LLC
"Thank you for your review. Word of mouth is one of our strong points in receiving customers. We perform our work as if it were being done in our own homes. We appreciate your business."
Greg L.
Nov 2012
They did a pretty decent job. Everything was installed quickly and seems to work. I was only a little disappointed in a few things: 1. I had been promised three keypads but they were only able to install two (apparently the system can't handle three). I can't blame them for how the system is designed, but they should have known what it could and could not do. During the install is not a reasonable time to learn that you won't get what you expected. They did give me an extra fob and promised to refund the difference for the third keypad. That helps my opinion of them. 2. The quote included a "control box" and a "battery backup" but after the install I found that those two items were just features of one of the keypads. I'm getting what I wanted feature-wise, but I feel a little mislead by the quote. It sounded like they would be replacing the old control box with another, and they weren't. Apart from those minor issues, I was pleased with the purchase.
Response from Shaffer Security Company, LLC
"We apologize for the confusion of the third keypad. It was to our understanding that the system could handle a third keypad. While installing technician was made aware from manufacturer that the system could not. They had made changes to system design that had changed since our initial quote. These type of upgrades or changes can be made at any time without notice."
Julian B.
Nov 2012
They were very good. Their estimate was better than just about anyone else in the area and they were very quick and very easy to work with. They found some things that were wrong in the attic, which was not related to their work. I had someone to check it out and it turned out to be something that needed to be fixed, so I was glad that they pointed it out.
Response from Shaffer Security Company, LLC
"We appreciate your business and glad we were able to protect your home. We treat each customers homes as we would treat our own and report on problems we find."
Ruth L.
Mar 2012
They were very easy to work with. They actually helped me order the parts online to get exactly what I needed then only charged for the labor. They diagnosed the praoblem quickly. In fact the Mother board of the unit I ordered was defective so they contacted the company directly as a dealer and had it replaced at no extra charge to me.
I will definitely use them again.
I will definitely use them again.
Response from Shaffer Security Company, LLC
"We greatly appreciate your business. We are in business to help retain our customers by helping them save money whenever possible. We look forward to working with you again."
Mark T.
May 2011
It turns out the Owner / Lead technician took a contractor job in Iraq and left a family member in charge. Sadly, he will be diappointed when he returns. I asked for a flush mount box, so they charged me extra to cut a hole in my drywall and put a surface mount box in the hole with two dry wallscrews. I had to find the manual for the DSC system on line, then call them back to turn on features that were stock but were left off. They did not seem confident with the system. It seems to work okay, but was installed sloppily. They had to use a battery powered sensor on one door because they couldn't figure out how pull the wires. Two window switches were just stapled to the frame and not pulled thank goodness for curtains. Overall a disappointment. The coworker appologized but was not aware of the change in lead technician. I will have the majority reworked after the one year service contract runs out. The lables for the different sensors is hand written and barely legible. Overall they are extemely nice people, It seems that maybe they need better leadership.
Response from Shaffer Security Company, LLC
"I am extremely sorry that you had such a rough experience with our company. Ruth was the sales person that came out and sold the system to you. This was her 1st one by herself. She has improved a lot in presenting the security equipment since then. The panel that was flush mounted is the only panel type provided for security systems. They do not make a true flush mount. I’m sorry that you were misled. We have had changes here at the office in the way we represent ourselves to our customers and the equipment. I am surprised that you did not receive a manual on the system that was installed. Since the customers own the equipment we usually do not keep the manuals. If there as anything we can do please let us know. We do not like having unhappy customers."
Licensing
State Contractor License Requirements
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FAQ
Shaffer Security Company, LLC is currently rated 4.8 overall out of 5.
Shaffer Security Company, LLC accepts the following forms of payment: CreditCard
Yes, Shaffer Security Company, LLC offers free project estimates.
No, Shaffer Security Company, LLC does not offer eco-friendly accreditations.
No, Shaffer Security Company, LLC does not offer a senior discount.
No, Shaffer Security Company, LLC does not offer emergency services.
No, Shaffer Security Company, LLC does not offer warranties.