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Reviews
4.03 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 33% | ||
| 0% |
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Showing 1-3 of 3 reviews
Ricky L.
Aug 2015
TV Service - Cable
unknown
Daniel R.
Feb 2015
TV Service - Cable
Worst cable+internet services I have ever had. Before moving to Huntsville, I was with a provider paying $49/month for 50mbps and basic cable. With WOW (Knology), I was paying $104 for 30mbps and basic cable.
Customer service is terrible, and they add on all sorts of fees that are a nightmare to get rid of. It was $104/month to have the 30mbps (sometimes my speeds are only about half that and I've had days with no service at all) and basic cable package- at least $20 of that were in fees: modem rental (despite the fact I had my own modem and had to call to cancel this multiple times because it kept being re-added to my bill), a $10 'protection fee'- (get rid of this asap because it doesn't protect you from anything really), and 'other' misc service charges. When I called to cancel the cable, I was guaranteed a monthly $39.95 payment (I do have the receipt that says this, but customer service then denied it)! With fees, I now pay $62/month just for the 30mbps internet. Unbelievable!
My apartment complex only allows us to use WOW. I can't wait to move to switch back over to my old provider! I will never recommend WOW and can't believe how they can and will rip people off so badly.
Customer service is terrible, and they add on all sorts of fees that are a nightmare to get rid of. It was $104/month to have the 30mbps (sometimes my speeds are only about half that and I've had days with no service at all) and basic cable package- at least $20 of that were in fees: modem rental (despite the fact I had my own modem and had to call to cancel this multiple times because it kept being re-added to my bill), a $10 'protection fee'- (get rid of this asap because it doesn't protect you from anything really), and 'other' misc service charges. When I called to cancel the cable, I was guaranteed a monthly $39.95 payment (I do have the receipt that says this, but customer service then denied it)! With fees, I now pay $62/month just for the 30mbps internet. Unbelievable!
My apartment complex only allows us to use WOW. I can't wait to move to switch back over to my old provider! I will never recommend WOW and can't believe how they can and will rip people off so badly.
GINGER P.
Feb 2012
TV Service - Cable, Landline Phone Service + 1 more
I have very little downtime with their products and when I call, they come out relatively quickly. So far I haven't had any problems with them.
Licensing
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FAQ
Knology is currently rated 4.0 overall out of 5.
No, Knology does not offer free project estimates.
No, Knology does not offer eco-friendly accreditations.
No, Knology does not offer a senior discount.
No, Knology does not offer emergency services.
No, Knology does not offer warranties.