The Master's Plumbing Co

"(removed member name) (actually his wife or girl friend, I can't remember which) called us for a toilet repair and while we were there inquired about the outside hose faucet. Standard operating procedure for The Master's Plumbing Co. is to test house water pressure wherever we go. We do this because pressure problems are so common, are not easily diagnosed unless you know what you are looking for, and are responsible for so many other plumbing issues that good service practice demands we test the house water pressure, free of charge, wherever we go. We do not force anyone to have plumbing repairs done. We will advise you regarding what you need and what your options are but what a customer chooses to do is entirely up to them. So if we inform a home owner that their water pressure is too high and that they need a new pressure regulation valve and they tell us to just repair the toilet and replace the hose faucet, then that is what we do. If after we have explained everything, the purpose of the valve and the possible consequences of high water pressure, the home owner refuses to do what is necessary, there is not a lot we can do. The old hose faucet did not make any noise because it was actively leaking which reduced the system pressure to the point that it didn't squeal when opened. The running toilet also contributed to the reduction of system pressure. When new parts were installed into a system with high pressure, the leaks were stopped but the pressure climbed and produced symptoms of high pressure when they were operated. We do have a satisfaction guarantee but that guarantee is predicated upon the home owner listening to us when we explain to them what is happening in their plumbing systems and allow us to make the necessary repairs. If you have high water pressure and you instruct us to simply replace a fill valve in a toilet, rather than correct the source of the problem, you can hardly hold us responsible when another toilet begins to run, or your kitchen sink faucet begins to drip, or if your new hose faucet squeals when you open it. We strive for 100% satisfaction. We are certified plumbing and gas professionals. We wish this had turned out differently but (removed member name) is very mistaken if he thinks we will make additional plumbing repairs at no cost. When you buy a hamburger they don't "throw in" the sundae for free. We provide thousands of Birmingham Metro area homeowners with excellent service every year. We feed our children by our knowledge and our skill. We occasionally will "give away" service but (removed member name) did not come anywhere near meeting our criteria for doing so."