Welch Plumbing Inc

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Guys were courteous and professional, shared a few ideas on how to fix issue and were punctual.

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They overbooked their schedule for initial estimate 830hr appointment and I had to call to find out they were under a house and could not come until that afternoon.  They arrived on time the day of installation.  Brent, Drew, and Taylor were very knowledgeable and professional.  The job went smoothly and their estimate was the actual end cost.  Good service, reasonable prices.  II will continue to use this company for future plumbing needs.

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They were prompt, courteous and professional.

1 1/2 years later (now) sink is leaking around seal, had to buy a new spfdddddrayer attachment, Faucet & handles leaking around seal. Plumber sent out said he would not guarantee any faucet set or sprayer but 1 brand. I returned the brand * had bought & got the brand he wanted. The counter techs had cut the opening too big, I thought because it barely was under the edge of the sink. The plumber stated he could get it sealed where he would guarantee it would not leak. These seals lasted 6 mths. & I have had to reseal the sink myself after I found it had leaked around the seal & run down into the cabinet below, warping the sides & bottom. I would not recommend this plumber. He also stated the general contractor I had for the renovation of my kitchen had gotten a price from his company that was too low because it had not included the installation of the garbage disposal. He "hinted" very strongly that he had been shorted tha amount. I felt bad for him & paid him an additional $100 cash at that time.

Their website says they open at 8 am. I called at 7:30 am (Yeah, I'm that guy) and someone answered the phone. I told them that I had a water leak that I couldn't locate. I told them I checked under the house and shut off all toilets and sinks. My water meter flow indicator showed water was still flowing. I told them I believed I might have a leaking water main. 
They said they would come out the same day I called. They showed up about an hour later and went through the house checking for any items that may leak. 
Myself I work in the field service business making repairs. One thing I've learned is to never take the customers word on what they said they checked. Customers miss things. 
True to good troubleshooting procedure, they went through and checked everything out for themselves; but not before they covered their boots with slip covers. 
The next step was for them to check under the house. Before they went under the house they told me that to check a crawl space they would have to charge a service fee for going under the house. They asked if I was okay with the fee. I told them to do what they needed to do find the leak. 
They crawled under the house and didn't find any leaking pipes. Thats when they decided to add a shut off valve under the house. One to help isolate the problem and two because everyone needs a shutoff valve under the house for maintenance purposes. They told me there wouldn't be an added charge for the shutoff valve install as the craw space fee would cover it.
They had a shutoff valve installed in like 5 minutes. 
One of the guys told me he noticed the wall to the front of the house was really wet. He said he suspected that the water leak was right outside the front of the house. He also told me that the water line was running through the HVAC ductwork. (Which was true) He told me how that is very bad and the metal on metal contact is causing the pipe to wear out. One day the pipe would burst. 
We went to the front of the house to check.
I had already dug up half my yard tracing down the water line and looking for a leak. They gave me three options. One They could dig up the area they suspected was where the water was leaking from and fix just the leak. Two they could finish digging up the yard and would only charge me half of the normal digging fee because I had dug up the yard half way, then replace the whole water main going into the house. Three, if I wanted to save more money they would let me dig the rest of the yard up and not charge me for digging at all. I had done all the digging I wanted to do and I know that with 30+ year old water lines, it's best just to replace them. 
They gave me two quotes. $400 and something to dig up the spot and repair the line. $1150.00 and they would finishing digging up the yard and run new Pec line that would be rerouted around the HVAC ductwork instead of through it. 
I went with the full water main replacement. 
They had to leave to pick up their excavator to finish digging up the yard and take care of some other service calls. They came back a few hours later and got right to work. 
I told them I was sorry if I was bothering them just hanging out watching everything they did. I explained that I find this kind of stuff fascinating. They shrugged it off and explained I wasn't bothering them. They told me everything they were doing as they were doing it. As a natural do-it-yourselfer, I loved learning everything they were doing. I liked that they let me hang around and didn't seem to be the least bit bothered with me watching or asking a bunch of questions. 
They dug out a trench where the water line was. They found the where the pipe had been leaking. They stopped and asked if I wanted them to continue replacing the water line or just repair the broken pipe. I told them to continue replacing the water line. 
They pulled out an old faucet that was attached to the old main line. They came over and said the faucet looked old and worn out. They said they were going to go ahead and replace it. No extra cost for that. 
They had the new water line run through pretty quick. One of the guys even called me over to show me how the crimper works on the Pec water line. 
They put all the dirt back into the hole, even the dirt I had dug up. They went over afterwards and put hay down to cover up the muddy area. 
Great guys to spend the day hanging out with. It cost me a lot of money, but it could have been a lot worse. They made it seem like money well spent. Very professional and friendly. I hope I won't need their services anytime soon. But if I do, I wouldn't have a problem calling them up again.

Our shower is finally worth using.  The new shower head is wonderful.  The service and professionalism was second to none.  I would definitely recommend them to anyone.  They were on time and provided detailed information about the service being peformed.

They were professional and were careful to not scratch my floors, job looks great!

We have an older home.  It had a small gas heater in the bathroom that I seldom used since I had central heat & air installed.  On several occasions I would smell gas.  I called the gas company to see if there was a leak.  They informed me that it was on "MY" side of the meter and they would shut it off till I could have someone to look for leaks.  I called several places and Welch Plumbing was the only place that would even say they would come out to check.  The other places said they did not do that kind of work.  (These were referred to me by the gas company!)  I was without gas for 4 days!



When the crew from Welch Plumbing came out they advised me that I had several (about 10) leaks in my lines. Remember the older house? They told me that if I had 3 or less they could fix but with that many the recommended me to replace the lines.  I agreed and they did an excellent job!  Each time they had to come into the house they insisted on wearing booties over their shoes even though I told them it was not necessary on my part.  I have a gas stove top and water heater.  They installed new connections for each of these with quick cut offs.  I am very pleased with the work.  It has been over a year since they installed the new gas lines and I have had no problems.

Their prices are a bit too high but their service is outstanding. I would recommend them.

Very professionally done with pouring of a concrete pit and laminated chart of well operation.

I had a leak and the tech Brent and his helper did the job and were very professional. Unlike other companies they respect my home, I don't allow shoes in our home because of my toddler and they covered their shoes, I thought that was very nice. My leak is gone and everything working great!! Would definitely use them again and tell my friends!

These guys are Wonderful!!!!! the job they did in my yard was beyond what you would expect. They where very respectful and courtious and I would defintely call on them again in the future. I will also be recomending them to All of my friends and family. A+A+

We liked them a lot. They were quick, professional, and very easy to work with. They were personable, and able to fix something that other plumbers couldn't.

They r awesome and very professional and do a great job and would recommend to everyone.

I liked everything about them.  They were easy to work with and they were very polite.  They took extraordinary care when they came into the house.  It was more than I wanted to pay but it was probably reasonable.

They are very nice and even were booties to keep our floors clean.  Performed work fast and very courteous.

They were very fast.

Please see above for the summary of our positive regard for Welch Plumbing!

We recently purchased a home that was being sold by a relocation company.  The relocation company had hired Welch's plumbing to do some repairs so the home could be sold.  I happened to be at the home the day they were performing the repairs.  I noticed how professional, neat and hard working they were.  Knowing that we wanted gas run to the house so we could have a tankless gas hot water heater installed, along with several other things, I asked if they could give me an estimate.  Their estimate was thorough and detailed.  When the day came for them to start their work they worked hard and I felt completely comfortable with them in my home.  They not only installed the tankless hot water heater, they ran all of the gas lines to hook up with the line that Alagasco ran from the road.  They helped me coordinate with the gas company so that my gas would be on and we would have hot water by the time we got moved in to the house.  They also hooked up our gas grill, gas starter on the fireplace and our gas dryer.  Our new laundry room did not have a sink and they were able to install this as well.  I told them I was considering getting a new kitchen sink as well, because the one that was in the house was not very nice.  They helped me to save some money on this by installing a new faucet and new drains instead and ended up making my old sink look brand new.  This saved so much money by not having to purchase a whole new sink.  While they were here one of the toilets wasn't working properly and they were kind enough to take a little extra time to fix this for me. They were always very helpful.  Each time they came into the house they were very considerate and put booties on to cover their shoes.  They cleaned everything up behind them and made everything look as if they were never there.  They took all of their trash with them and never left a mess and even hauled off the old hot water heaters!  Brent and John were some of the hardest working, nicest gentlemen we have encountered during our move.  Lonnie, I believe he is the owner, was here on the first day when they started the job.  He was so helpful, explaining everything and making sure I knew exactly what was going to be done.  I can't say enough good things about this company.  Brent, John and Lonnie are the best!

I was very pleased with the response and repair.  The older gentlemen was very professional but the younger one needs to mature a little when dealing with customers.  I also asked them for the cost of replacing the workings of the toilet and he said they wouldn't do it.  He insisted the toilet was obsolete and need to be replaced completely and actually said it was inferior because it is heavy because the porcelain is too thick!  (And that's a bad thing???)  The cost was over the top so I did the work myself.  The company truck was top of the line with everything they need to do their work and I received a free t shirt and coupon for a discount on my next service and a thank you card in the mail.  The saying "you get what you pay for" definitely applies to this fine company but I just can't afford them.