
Norrell Service Experts
About us
So whether you need last minute AC repair or you’re in search of a new heating and air conditioning system, you can count on our Birmingham team. We’re experts in AC repair, and top-notch AC service is what we do best. Call Norrell Service Experts Heating & Air Conditioning 24/7/365 at 205-267-0023 today, and don’t forget to check out our coupons page for savings on your AC repair service. Additional websites - www.serviceexperts.com, www.serviceexperts.ca. Additional contact name - Nancy Bennett. Additional email - [email protected]. Additional phone - (205) 428-1111. Additional DBAs - Service Experts, Norrell Service Experts.
Business highlights
Services we offer
Residential & commercial air conditioning, attic insulation, duct cleaning, green solutions & HVAC installation., heating, indoor air quality
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
68% | ||
13% | ||
2% | ||
8% | ||
9% |
"As a valued customer, we appreciate your feedback and will work to make your overall experience favorable. We have forwarded your review to the Management Team for escalation and resolution. Somebody should be in contact shortly."
"We apologize for your experience and would like to look into your situation. Please contact us on our website with your full name on the account, address, and phone number, and we will have someone follow up with you. Thank you."
"We have truly appreciated your business over the years and thank you for being such a loyal customer!"
"We are happy that the team was able to get out and get you heating again so quickly and we appreciate you choosing us for your HVAC needs!"
"Thank you for this great review!"
"Thank you for this review! We appreciate your business and look forward to continue working with you!"
"Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!"
"Thank you for taking the time to write this great review. We appreciate your business and look forward to continue working with you!"
"Thank you for taking the time to write this review. We appreciate your business!"
"Thank you for taking the time to share your review. We appreciate your business!"
"Thank you for taking the time to share your review. We appreciate your business!"
"Thank you for taking the time to share your review. We appreciate your business!"
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
I called and scheduled another visit and maintenance on all of our AC units (4). This tech (after all day) diagnosed the problem as a defective control board and was going to order a new control board and get back with us. Again, never happened. I have called multiple times and the response is "the tech that knows what is goig on is in the field and we cannot get ahold of him right now. When we can communicate with him we will call you." This was 2 months ago. I have STILL not heard from them.
I would not recommend these people to my worst enemy for any service and it is difficult for me to see how they can stay in business with such poor customer service.
"While we certainly would like to hear from you directly about this particular situation, we felt it was important to stress that our technicians are NATE-certified and receive continuous training to ensure that they diagnose issues properly. Presenting expensive solutions is not something anyone looks forward to, but in terms of some HVAC problems, the proper & responsible solution can be expensive. Our technicians are expected to provide the outstanding, reliable service every time they visit a customer. If you truly believe that was not the case, then please contact us at [email protected] and allow us the opportunity to resolve this matter."
"We appreciate your feedback [member name removed] and are here 24/7 to help, and your written 100% Satisfaction Guarantee is there to provide for your complete satisfaction. Please visit [hyperlink removed] to provide us the details of your service and we will be happy to promptly correct the issue. Or call us now at 866-EXPERTS (866-397-3787)."
I had a second company come out because my air conditioning still wasn't cooling properly and because I wanted a second bid. They hooked up the same machine as the Service Expert technician to see if I had a leak and could find no leak! They also tested my freon levels and said that the level was almost too high. They listened to me as I explained what I thought the problem could be and in about 20 minutes, located the problem and corrected it. My house was cooler within hours. Also, I complained to them that since the Service Expert technician had been there, my shower water had been scalding hot. My heater and air conditioning run off the same compressor and my heater needs hot water to run. The new company showed me that the temperature gauge on my hot water heater had been turned up to the highest setting possible. I have never touched the gauge and in fact, didn't know where it was. I believe that the Service Expert technician turned the gauge up in order to have the pipe that carries hot water across the air conditioner compressor become even hotter thereby making it almost impossible for the a/c to do its job. She wanted me to believe that I needed to replace the a/c. Oh, and my units were only 10 years old according to the new company who called in the serial numbers to the parts place. The only true thing that Service Expert told me was that my unit is no longer being made.
Finally, I have tried to call Service Experts and get their Vice President for Customer Service to contact me so I can tell him or her what dishonest employees they have working for them. No one has called me back. This company has employees who are obviously on some type of commission and they will do anything to make a sale. The technician lied several times to me and tampered with my hot water heater. And the second employee who came to make the bid could obviously see that my units were not that old. I will never do business with Service Experts again and I wouldn't advise anyone else to either.
Licensing
State Contractor License Requirements
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