Among the best reviews for any company is a customer's return request for its services. So it was with me in the case of Window Depot of Huntsville, Alabama, which consists of a small group of people who have made customer satisfaction a primary goal. Two years ago, after receiving a visit from an affable and knowledgeable man named Bill, I decided to have four front downstairs windows replaced. The results were so satisfactory that I recently ordered new windows for the rest of the house, both upstairs and downstairs. Zack came to measure for each window, and within a matter of weeks, having paid a fair and reasonable price, I was enjoying the quiet and convenience of new vinyl windows. I appreciate the expert installation done by Michael and Coby, and I highly recommend this company.

Very well. Zach showed up right at the time he said he would and looked very closely at the window where we are experiencing a leak. He looked inside, outside, and upstairs above the window. In the end, he said he would love to sell us a window, but that's not where the leak is coming from. He offered some advice where to look and some things to try, and left a quote for replacement of a window he noticed that probably has lost a seal. Honest, dependable, and very much professional. I will hire them when I need windows replaced.

The service is great. It took a long time but they did a phenomenal job. We had 3 quotes and they were in the middle.

I'm extremely glad that I chose Window Depot to replace my windows. The customer service from Bill the salesman a retiree was an honest straight shooter. He did not try to sale you anything that you did not need. Zach the installer took really good measurements. He also explained in details how the windows would be installed and he answered all questions. Saving the best for last is Josh and Mike. The are the actually installers. Words cannot express about there workmanship. This is the best two man crew I have seen. They showed up on time ready to work. They did not take any lunch breaks except water breaks. They also explained the how's and why's of how they had to install the windows. On top of that Josh also fix my Doors from some previous installers. They are extremely detailed and the work can speak for itself. The Window Depot team of Huntsville is very honest and some great workers. On a scale of 0-10 I would give them a 10 and recommend them. I will be calling them for future work if they can do it.

Good, 2 day install, we have had them for 5 years now. They are holding up well, no problems. We also had the window frames wrapped in aluminum.

Initial sales contact was useful and informative. Helped me select the best value. Measurement visit was about 2 weeks later. Factory assembly took another 3 weeks. Installation went smoothly, about 5 hours, cleanup satisfactory except for smears on second-floor window, which werte remedied 2 days later.

As seamless as possible.

We have used window depot before for replacement windows and think their pricing is far for the product. An estimate and measuring were done in very timely manner -windows have to be ordered and require few weeks wait prior to installation

excellent service, professional installation, great price and reduced my electric bill by at least $100.00 per month

Not well. He provided an estimate pf $500 to do all my windows. He spent one and one-half hours at my house. He put new caulk over old caulk and the caulking on several of the windows looks very unprofessional. I will have to have it redone prior to painting.

It went well. Everyone that I have worked/talked with at the company has been extremely professional. The team that installed the windows were hard workers and professional. I don't have any complaints about the services and I going to use them again. I had 8 windows replaced and I will be using them to replace the others in my house. I definitely recommend them for replacing windows.

We were so impressed from the first contact to the end of the job! The whole team was pleasant, professional and knew their stuff! Very efficient, good price, beautiful work; we could not have been happier and would recommend Window Depot 100%!!!!

For the most part it was a good experience. The salesperson was very knowledgeable and answered my questions. He called back to tell me they were running a special too that helped with my decision. What I didn't like was that he didn't tell me that their windows would not be recessed like the windows being replaced, so I had to spend a few hundred dollars more to get new blinds. Also, I spent a good chunk of change and would've expected a phone call after installation to make sure I was happy with the installation and the windows. The installers were hard working and friendly. They took the time to tell me what they were doing. They did come a little unprepared though. I had molding around the window and they came without a nail gun even though they had one. I let them borrow mine. They also did not come with drop cloths. They had a hard time getting the existing windows out because of the way they were done. So they ended up breaking the glass on each of the windows. The glass went all over the place. My wife found glass in the bed, on the bureau and she stepped on glass cutting her foot. It also scratched up some of my wood flooring. So the clean up could've been better. The windows look good though and work great.

I was neither satisfied or impressed with our window installation based on the lack of information provided from the salesman, the failure to protect our interior belongings during the installation process, and the failure to correct damages caused to my existing window structures during the removal and installation process. The most serious issue with our installation was the damage caused to our existing interior window frames and surrounding wall during the removal of our current windows. There were multiple places where the interior window frames were nicked and/or dented and there were a few cracks in the paint and a couple quarter sized paint chips missing from the walls adjacent to the window frames cause by the removal of our current windows. When I asked the lead installer (who stated that he is also the Huntsville office manager), he stated that this type of damage is normal and they do not repair the damages that they cause. I was amazed and appalled by his lack of concern for the damage caused to my window frames and the surrounding paint. If this type of damage is normal, I would have expected a damage waiver prior to work being done. My next issue had to do with the lack of protection from the possibility of broken glass during the removal of our old windows. We had one window completely shatter during removal yet the installers did not provide drop clothes to catch the broken glass. They did sweep up the majority of the glass and then asked if they could borrow our vacuum to clean up the smaller shards at the end of the job. Based on not wanting them to use our high-end Dyson for their clean-up job, we declined and I borrowed a shop-vac for the clean-up. I am at a loss as to why the installers did not provide drop cloths if this is a common occurrence or why they would not have a shop-vac on hand to properly clean-up at the end of the job. Outside the window that broke, the installers cleaned up most of the broken glass from the mulched area under the window, but I continue to find small pieces of glass in the mulch. One of the windows removed was above our air conditioner and there are large broken pieces of the removed window framing inside the air conditioning unit under the cooling fan. Additionally, we found small glass shards and glass dust on our son’s comforter from the replacement of the window in his room. Again, drop cloths would have protected the interior and exterior areas around the work. In regard to the lack of information from the salesman, our salesman explained that the replacement vinyl windows would need to be installed into the current interior window frames and stated that they would extend out from the frames by about ¼ inch or so. When the windows were installed, the inner frames actual extend more than an inch inside the interior window frame, significantly reducing the size of the window glass, more than expected. During the initial sales pitch, I had asked for pictures of installed windows for visual confirmation, but the salesman stated that they did not have pictures available. Another lack of information provided had to do with the outside window framing and cladding around the installed windows. The cladding consisted of shaped sheet metal placed around the windows that is only held in place with caulking. I do not know if that is industry standard, but I am quite concerned about the longevity of sheet metal cladding held in place with caulking. There are places where the sheet metal is bent into a lip extending out over the siding on the back of the house; this sheet metal looks like it could easily be caught by the wind and torn from the single bead of caulking holding it in place. The installer stated that he is not aware of that happening to any previous jobs, but I have received previous wind damage that has torn Masonite siding from the adjacent area. I will need to find some type of epoxy to secure the sheet metal framing to the siding. My final complaint concerns additional damage to other interior belongs. One of the installers knocked a picture frame from the wall in our stairwell, breaking the glass and damaging the frame. Additionally, in my son’s room, when we took the horizontal blinds down, we laid them on the floor. One of the installers moved the blinds onto my son’s bed and created an inch long tear in his comforter. Both of these issues were noted to the installers but there they made no attempt to compensate for the damage. Again, a drop cloth would have prevented this damage along with preventing the glass that we found on his comforter. Overall, we like the functionality of the windows, but I am unsatisfied with lack of information provided by the salesman, the installation, and the installer’s lack of regard for the damage done to the window frames, the surrounding area, or our other property. After a lengthy discussion, the installers filled the damaged window frames with putty and I held back $200 of the final payment in order to have the window frames repainted and the other touch-up work repaired by another contractor who is remodeling a bathroom for us.

They gave me options as far as different things.

Work was done on time and with great attention to detail. Will definitely use again.

unknown

Very professional and knowledgeable. Price was very good. I decided to go with another Angies list recommendation based on some special requirements I had for color match that most folks would not have. The representative and the owner were very nice and I really wanted to do business with them. I just had the special color match issue that the other company can do, for a fee, and window depot could not.

Job well done.  This contractor contacted me shortly after I messaged them via Angie's List.  Then they came out and gave me quote for the repair.  I agreed to get the work done, and they scheduled a time 2 days later to perform the work.  Due to weather conditions, the repait had to be delayed approx a week.  When they were able to perform the repair, they got it done promptly and as requested.

unknown

Great.  Crew was top notch.  They worked quickly and professionally.  I will use their services again without a doubt.

unknown

The job went very well and the installation crew was top notch.  The company was very helpful and went the extra mile to make sure I was happy and understood the work that was to be done.  The installation crew was very friendly, professional and knowledgeable about the job to be done.  They informed me of every issue that they encountered and the best way to fix it, if they could not fix it themselves.  They kept me in the loop at every step of the installation process and made me feel very comfortable about what they were doing.  I feel like they are an honest and hardworking company that is trying to do the best job that they can do.  They did everything that I expected and then some.  The windows are a great quality for the price, the installation crew did an excellent job and I will be using them again in the future.

It went pretty well. It took about 6 weeks from the time I signed the
contract to final installation but I was told up front that it could
take that long to procure the windows. Communication was good. Install
team has fewer people than I expected (3). It took them about 4-5 hrs
to replace my windows. Workmanship was fair. Caulking could have been
better. They didn't clean the sill completely before installing the new
windows so the caulking had sawdust etc trapped in the beads in spots.
Everything looks plumb and square and functions as it should. As of
almost one week later and surprisingly have I have not been contacted to
see if everything was OK. I would use them again however.

Follow Up- 5-18-15

Installer contacted me about my concerns regarding the caulking.  A representative came out and looked at the caulking.  They touched up some areas where the caulking had gapped due to normal shrinkage.  The rep feels that some of the areas that had trash in the caulk bead may be pollen.  I agree that this may be so, although there are a couple spots where there were small wood splinters trapped in the bead.  I am willing to concede that it is probably a minor issue.  I do appreciate the installer contacting me in a very timely manner and showing genuine concern about the quality of the job and my satisfaction.  It is obvious that maintaining a good reputation is very important to Window Depot and that is why I say that I would use them again.

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