TruGreen Lawn Care - 5955

My service was mostly fine for more than ten years. But in the past two years my weeds have been worse and I've had to call for re-treatment. In the last week before I canceled my service I called for re-service. The agent claimed to have treated my yard, which was a lie. After two additional calls I never received the requested service.

I've had a good experience. I will recommend them and use them, again.

First 2 years were terrific, I had a great technician he really made the yard look terrific. I was very pleased. The second 2 years have been terrible. I was reassigned 10 - 12 technicians over the 2 year period. All of the hard work the original technician completed has been undone. Over the past two years I have seen many weeds come back due to a lack of effort and negligence. I've witnessed spraying in the rain when there is standing water so the chemicals wash off and will not soak into the grass. Also many times spraying just 25% of the yard and not trying to cover the yard as well as the problem areas. I did have a technician I stopped in the rain and asked if he could come back, he said he would be fired. I told him I could call his manager or anyone he needed to I just knew this treatment wasn't going to work since the yard was in standing water. I've talked to several managers and an area manager that was extremely rude. Their focus on merging with Scott's kept their eye off the ball, I'm not sure what happened. I assume that is why they went from having 6 customers in my neighborhood to one over the past few years. I truly hope someone in corporate will read this and have a realization that things have changed maybe this will add clarity to help you redefine your core business and go back to doing an adequate job.

They come out every month. They are good, their prices are fair. I'm happy. Before we went with them we had a bunch of weeds, now we have beautiful grass. I am definitely happy with the results. They are professional, no complaints.

LIKE BALLOONS & TACKS! Approximate Cost of Service (below) is a total of 7 yrs $5,000 of weeds

They bought out the service I had been using for 4 years and it seemed like immediately weeds began popping up in my lawn. Against my better judgement I decided to stay with them but after 3 treatments the weeds were still there. When I cancelled the service they tried to tell me the only reason the new service was working was because they had done the previous treatments.

As promised

I'm mad at them right now; I've got a bunch of weeds that shouldn't be there.  Overall, I'd say B.  I've had them on an annual contract for at least five years, and this year is the only year that I've had a weed problem.  So the guy that should have done the pre-emergence last Fall apparently didn't do a good job.  I've noticed he's no longer servicing my yard, so he's probably not there anymore.  As a matter of fact, another worker sprayed Tuesday.

The grass guy is terrible. I have to call them back every 2 weeks and say I still have weeds. He comes back and tells me I have weeds because my grass isn't growing. I cant get my grass to grown because the weeds are taking over the yard. Just kill them and ya know.

It's night and day difference. Multiple times called to kill the weeds and has yet to kill them. It has been multiple moths of attempting to get it done. I am told in the summer they can't kill them because it is too hot and I am told in the winter its not the right grass. 

I have a quote warranty. I have to maintain and keep calling them out. I paid the money got to keep them coming.

They are one company, the tree and shrub guy I really like but I don't like my grass guy. As a company they are about a C, but the tree and shrub guy is awesome but the grass guy is terrible. I would use this company again for that.

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They scorched our lawn. It was horrible. We had them for two years. For the first couple of months it was okay but we'll call and we always get a recording. It turned out that they were sending their calls to the main company instead of local because the guys here just didn't want to deal with it but they're requesting checks. Our provider here who come to our yard finally told us and then they switched chemicals. When they switched chemicals, our yard took a dive. He said, call us in two weeks and we'll come out and do it again. We couldn't get a hold of anybody to do that. Our yard looks like crap. It took us almost two years, my husband would go down there and constantly would have to deal with people to come out here and go, oh no, you have weeds, you have this. After two years, my husband finally contacted Mr. Turf. They are really good and we're seeing some differences already.The quality was awful and the communication was awful. You would get a guy who would come here. Sometimes my car wasn't here because it would be at the shop or I would bike home from work for my lunch. So he didn't know that. I would come out and say, "Hey, you didn't do the backyard." He is like, "Oh," and I'm like, "Oh, I'm sorry, you didn't know I was home." He would just be like, "Oh well I did," and I'm like, "No, you didn't because I was sitting in the back patio." He would be like, "Well, I have to go have lunch. I'll be right back and I'll get back and do it." I'm like, "No you won't, you wouldn't come back.

Didn't control the weeds as advertised, even killed part of my lawn.

I signed up with them shortly after purchasing my house. I had an area where I had removed a fountain that did not have any grass and I had quite a few weeds growing in my front and back yard. The first guy that came out was initially very good. He came out as expected and always gave me a detailed explanation of what he did and why. He explained that in the past they had problems with technicians claiming they did work at homes and billing the customers but had not actually even been to the home. He wanted to make sure I was aware that he had been there. If I was not at home he always left a detailed explanation on the invoice. He even explained to me about the weeds that I had in my yard and how he planned to treat them. Never tried to push unneeded services on me. During the first few months, things went good but about after 4 months I begin to notice a big difference. A new guy was now handling the route and he never rang the doorbell to say he was there or left a undetailed invoice. I begin to notice that my weeds were getting worse not better and so I called and ordered that they do a special treatment to help get rid fo the weeds. Several weeks later when the tech showed up I happened to catch him and went to see what he was doing. Instead of putting out weed killer, he was putting out fertilizer and when I inquired about the weed treatment he told me that he did not have any on the truck but that he would make sure to come back and treat them. How does a lawn service whom I ordered weed treatment service from come to do my service and not have any weed killer. Needless to say, I never got my weed treatment and by this time my lawn was over fertilized so after my contract was over I promptly canceled. A rep called trying to get me to renew my service and I told him all the problems I had and he said that they had new techs and were under new management now. Then tried to get an attitude when I spoke about my problems so our conversation ended quickly. TruGreen had already over fertilized my lawn and I was not giving them a chance to do further damage. One of the worst service jobs I have ever received and I was surprised after reading other similar reviews that with them being a big company their service is so poor. I went with a local company for half the price and much better results. Ironically, my new provider was not surprised at TruGreen and thanks to their negligence had gotten several new clients including me. So TruGreen did actually help me in a round about way. Regardless, TruGreen is horrible and you are better off just letting your yard grow wild then counting on them to supposedly transform your yard.

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One application so far.  The yard was a mess, so I don't expect a golf course after the first application.  There has been a noticeable improvement.  Looking forward to future applications.  If I were to give any criticism, it would be the estimate process.  I asked to have it sent by email since I don't live in town.  That they did.  I also gave them a phone number, but never received a call. No big deal. Just as a suggestion to them, I would call from the yard when making the estimate. They can't know what my concerns were.  Besides, I could have lost the email in a spam folder.
Regardless, everything worked out. They were pleasant to work with, and I have already referred them to my neighbors.

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This has turned into a DISASTER for my mother!  I faired a little better than she did but still have a line of weeds across the back of my property (my agreement started in May 2014).  She had a nice yard when she originally signed the agreement; however, it's mostly dirt now.  They came in and sprayed for violets and ended up killing just about the entire back yard!  The front yard wasn't as bad, but it wasn't great either.  I  have been working with them for almost TWO MONTHS, trying to get them to come back to do something to the yard.  I expect it to look at least in it's original state.  I am working with them on my mother's yard because she is 88 years old.  The Service Agreement states that "TRUGreen will gladly visit your property as often as needed between scheduled visits to make any necessary adjustment and to ensure your satisfaction."  I am so frustrated talking with the people at TRUGreen because they tell me they will come out and do something... but they NEVER show up!!!  I called back today and told them today that my mother and I were going to the Madison County Courthouse to file a claim in "Small Claims Court."  A gentleman I had been talking with in previous conversations called back later to say they were coming tomorrow to aerate and re-seed at no charge.  I had to threaten them with small claims court to get someone to respond!  However, this remains to be seen because I have been told a number of times they would be coming to correct the situation and no one showed up.  Now, here it is November, and I am hoping the frost doesn't kill the seed they promised to sow.  All my mother ever wanted was a nice yard and she thought TRUGreen wold be able to provide that.  I have one word if you are considering TRUGreen?RUN!!!  Since my agreement was prepaid, I will terminate after three more applications.  I will continue to call TRUGreen until my mother's yard is back to its original condition, or go to court to force them into correcting the problem if necessary.  After all, it says right there on the service agreement?."TRUGreen will gladly visit your property as often as needed between scheduled visits to make any necessary adjustment to ensure your satisfaction."

I've had a very good experience with them. I've used them for the last 8 to 9 months. It is about $300 a year. They call ahead of time. They are very professional and seem to be punctual. I will absolutely continue to use them.

They promised an extra visit , if needed, but when I requested one, the told me they would schedule my next routine visit early

Trugreen has been treating my lawn for the past two years.  In short, I have one of the worst looking yards in my neighborhood.  Multiple types of weeds are flourishing while the Bermuda grass looks thin and weak.  I was receiving 7 treatments a year so you would think my lawn would be healthy.  I discussed my lawn's appearance with my lawn technician on two different occasions and he assured me that everything would improve.  It has not, so I was forced to terminate my service agreement with them.