North Alabama Roofing & Restorations Inc

Oh my, where to begin. My project was extensive, with many issues. My home was torn apart inside and out from a firework mishap gone horribly wrong. Total repairs were $56K. Mark and his team were beyond caring, responsive, patient, on time, hard working, dedicated, and so much more. They have an app that they use to communicate with the whole team assigned to a project, office staff, construction crew, everyone. The process was the most professional and responsive that we have ever experienced. We had things out of the ordinary like when they deconstructed our back deck to replace metal and such, they took down our gutters in some areas and we had water begin to come in the house from rain. They came out on a weekend TWICE and worked to correct this issue whilst our repairs were taking place, at no charge to us, basically costing themselves a lot of money. We were not able to be home when the concrete guys came, Mark willingly paid the concrete guys and added it to our bill (WOW! just WOW!), again showing sincere dedication and superior customer care and service. They stayed late more than once trying to get our deck reassembled in time for a family wedding function we were trying to host. These are just the big things that can be named to show how much this business cares about its customers. They kept in touch every day with us to keep us posted on the many different areas of our project. When we need a contractor, we know who to call.

There were problems delivering material (and in the right quantity) on time. A large amount of drywall and sheet vinyl flooring was delivered in the rain, damaging it. The wallpaper removal was poorly done - there are still remnants around woodwork, even after skim-coating and painting. Painting was done without masking, leaving some paint overflow on woodwork. Dishwasher and sink installations were initially not done properly, requiring callbacks in both cases. The workers were mostly very personable and easy to work with.