Mr. Appliance of Huntsville

"Thank you for the feedback. We returned every call you made to us and you refused to answer any call from our office, Instead you had your wife interact with our office manager, you standing in the background yelling at her. Your bill was seriously overdue and you refused to pay. Had you just communicated with our office, there would have been no collections efforts."

"Thank you for the feedback, we really appreciate it when customers, or potential customers, share their thoughts. If we give you a quote without a technician diagnosing your appliance we would be guessing and we don't guess, that costs you money. We also would be obligated to stand behind the quote that would likely, and often is, be wrong. Also, we use only OEM parts, not the cheap aftermarket found online. We provide a one year warranty on our work, parts and labor. This is an industry leading warranty. No part you purchase yourself comes with that warranty nor does any service provided in Huntsville. (To our knowledge) We did not provide service for you but should you find yourself needing expert technicians and industry leading service, please feel free to reach out to us in the future. Our diagnostic is required for the technician to thoroughly inspect your appliance and to make an educated evaluation of the problem, the cause and the resolution. A diagnosis without a inspection is malpractice. Thank you Mr Appliance"

"Mr/Mrs [Member Name Removed] Thank you for your feedback. I appreciate the time and detail you took to review our services. Our technician came out to your home, diagnosed your appliance and presented you with an estimate for the repair. You both agreed to estimate and signed the authorization approving the repairs. The technician completed the repairs the same day. After the technician completed the work, you paid him by check and he departed. Later that same day, you called the office irate over the cost. This in itself was strange since you knew exactly what the price was BEFORE any work was completed! We have made multiple attempts to resolve this issue for you without success. After you scheduled an appointment to come down and discuss at our office and didn't show, we became suspicious as to your motives. When we attempted to deposit your check payment, our fears were realized. You wrote a worthless check, Non-sufficient funds. After speaking with your bank, we realized we are not the first obligation you have not met. The bank has requested we turn this over to the state attorneys office and we will be doing just that. Just as a warning to any other service provider out there. This is a customer that badgers businesses and does not honor their commitments. We will pray for you."