Lumber Liquidators - Huntsville

No one ever contacted me to come do the measurements. Paid 25 dollars and still can't get the money back after calling several times

I visited the local Lumber Liquidators to obtain information and buy flooring for my home. The sales people were nice and knowledgeable and were very responsive. I, at that point was pleased, so I called to schedule an appointment for the measurement on 01 Nov 14. The measurement was scheduled for 03 Nov at 1030 in the morning. I set around until noon awaiting the arrival of person. I was not contacted by noon so I called the store. The assistant manager advised that the person scheduled for the job was admitted to the hospital over the weekend so he would not be coming. I asked why I was not notified that the person would not be coming and was told that Lumber Liquidators did not control the installers/estimators. I realize that an unexpected hospitalization is out of the control of Lumber Liquidators, but cannot understand why they could not notify me of the change. But according to the asst. manager it is not Lumber Liquidators responsibility to do so. I advised that I had made the appointment with what I thought to be Lumber Liquidators and in fact the individual was a part of the staff at Lumber Liquidators, LL, when I visited and called to schedule the appointment. I called to register a complaint with LL and the person was very helpful. I was advised that LL had a separate scheduling area and I was connected. My point here is that LL does keep track of appointments. However the person I scheduled the appointment with failed to enter the appointment into the system. When I called to complain the Lady sent me a Survey to fill out which I did promptly. This was on 03 Nov 14 and submitted. To date I have not received a phone call from LL, other than a request from the scheduling arm of LL to send another estimator. I declined the rescheduling as I cannot spend $8,000.00 to 10,000.00 with a company that has such dismal business practices. Their Customer Service, in my experience and opinion, is totally unacceptable. I really expected a call or at least a return e-mail trying to correct this regretful experience I encountered with LL. Again to date nothing to try to correct this situation from LL. I am amazed that a national organization like LL has such low regard for their customer, or what could have been a customer.

Friendly staff. Very knowledgable.

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I have never been more unhappy in my life with the service from any one. Lumber Liquidators is not customer oriented and impossible to deal with. First of all, they would not talk to us about our problem but said we had to go directly to the manufacturer. (I guess that is the definition of liquidators). All the of wood flooring bought at Lumber Liquidators and installed by them curled and shrunk. My floors look horrible and the value of my home has decreased. The flooring had a 50 year warrantly on it.

Before they installed the flooring, they did the required check to see if the moisture level of the subfloor was ok for hardwood and said that it was fine. In less than one year every board in the house shrunk at the seams and curled at the edges. We call them and they sent the installer back and he did the test for moisture again, and once again said it was dry enough. He said he needed to call a home inspector. The home inspector came and said if he raised the moisture barrier under the house he found moisture. The sub flooring and joists were okay, but the moisture level under the moisture barrier was too high. They would not replace the flooring, or refund our money because of this moisture. The flooring was quality engineered flooring. I looked this kind of flooring up and it was recommended for high moisture areas.

We asked them why it was okay when they installed the floor and less than a year later was not. Their answer was it changed. The house is 50 years old and had worn hardwood flooring in it which they removed. It was not curled or shrunken.

We also had an additional $1,400.00 dollars worth of flooring not installed waiting for that room to be re-done. They would not take that flooring back, or refund our money even though the flooring had failed throug out the rest of the house. We have a lot of bad flooring and no recourse except to live with it. Their sales slip did say it had to be returned within thirty days and we were over that.Hhowever some of that time was spent getting the floor that was already installed inspected.

They were very nice and helpful, and we even willing to work with us on price to make the accessories competitive with Home Depot.

did not install, but great price

They did not put my hardwood down. I just ordered my stuff through them. I don't think they have enough people there. They lead me away from what I wanted originally. I had to reorder more because I didn't have enough.