Landers McLarty Subaru

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They are local and do a good job. Their price is competitive and their trade in is good. Everything goes pretty smooth. We are there for about 2 hours per transaction.

Thoroughly impressed with my service experience at Landers McLarty Subaru!
We are new owners of a 7 year old Subaru Outback. The vehicle we purchased from out of state for our teen daughter was a one-owner clean Car Fax car with extensive dealer and service visits noted. I had no expectation that we would end up with a major failure in the first 1000 miles of ownership, but a design flaw in the oil cooling system combined with the prior owner's probable delayed oil changes resulted in completely blocked filter screens. The turbo was starved of its oil cooling and failed.
The car threw an error code and completely shut down while my daughter was driving. She was close to home, and with her dad's help, the car restarted and made it home. My husband is an experienced home mechanic and researched the code and tried a recommended cleaning of valves, which reset the code, but the car continued to run poorly.
On June 2 we took the car into Landers McClarty for diagnostics and an oil change. Although Landers McLarty is a large chain of dealerships, the Landers McLarty Subaru business runs like a small family business. Michael Mayer, the service manager, was attentive and respectful at the check in. Michael explained the $95 fee for the diagnostics that is deducted from a repair, and we left the car with him. Although I left the car, Michael said I could go into the waiting area and get a Starbuck's coffee. I was impressed with the clean and comfortable waiting area and loved the freshly brewed coffee to go.
That afternoon, Michael called with the disappointing news that the turbo had failed and that we needed a new one. They had put the car through extensive diagnostics on their machine and they isolated not only the repair but the cause of the failure. The failure was from a clogged right side filter that Subaru now recommends removing. He also noted that it needed front brakes and gave me an estimated total price. I called my husband who could have done all of the the work, but in pricing the cost of the part vs. the expected labor, we determined that Landers McLarty Subaru offered a fair price for the work and we authorized them to go ahead with the turbo repair, saving the brakes for a later at home repair. At no time did we feel pressured for a decision.
Michael explained that it would take 2 days to get the new turbo and we knew it was a big job. On Thursday, he called again to explain that the left filter also needed to be removed. He spent appropriate time explaining the reason and size of the additional work. Although it was an additional $500, I knew that it was more than my husband would want to do, so I authorized that. I was very happy with the way that Michael fully explained the needed work. Although I'm a female who doesn't work on cars, he didn't talk down to me or above my head. Having owned many other brands of vehicles, I know that his way of working with customers is above and beyond the norm.
On Friday, when we picked up the car, without my asking him to do so, he had saved the clogged filters to show me and my husband. The mechanic performing the repair even came out to talk to me. My daughter was with me to drive the car home and he took time to talk to her and give her his card saying if she ever had a question she could call him. She was very happy to be treated as a customer and not ignored as she has been in similar situations.
Pickup and payment was handled cheerfully and efficiently. My daughter was impressed that her car was stocked with two ice cold bottles of water with notes thanking us for our business.
My daughter and I have driven the car for several trips over the weekend and the car runs like new.
Although I was disappointed that the vehicle we purchased from a dealership in Tennessee needed such an expensive repair, I'm delighted to know that we have qualified, caring Subaru professionals in Huntsville to take care of the car from here on out.
Based on this experience, I highly recommend the Landers McLarty Subaru service department for their professionalism, competence and attentiveness.

It was very smooth.  They were courteous and honest.  The whole process was very comfortable.   It was not a hard sell at all. 
I got a pretty good deal, I think.  I think that a lot of dealerships like to just stick to a q  I probably could have bargained down a bit, but over the times I expect to own the car that would just be background noise.

I leased a 2014 Subaru Outback from Landers McLarty Subaru and had a great experience.  Dean and Deonte were my main contacts and they both went out of their way to get me at the price I wanted to be at and ensure I was completely satisfied.  I'm an annoying customer and I know it, Deonte and I had about 70 emails back and forth with all of the questions I asked him.  We worked out everything online so all I had to do was show up and sign for the vehicle.  Actual time at the dealership was about an hour and a half and that included a detailed walk around and explanation of everything from Dean.  
Everything from their facility to the people that help you are there to ensure a great experience.  I highly recommend Landers McLarty Subaru, they will work hard to make you happy without being pushy.

Quick professional- also rotated tires

We own two Subarus. The head of the service department has just been outstanding; really good work, really quick, extremely polite, and really enjoy the vehicle. Overall, I am really, really happy with all the work that they've done; from sales to service. I highly recommend them.