Kemp's Huntsville Flooring Inc

Installed 2/2020. Did not level floor as they recommend against. Flooring is showing excessive where after only 14 months. Dents easily even with furniture pads. Would not cover repairs under warranty and would not stand by their install and make any corrections. Added me to a Customer Ban list after only polite follow ups and asking for solutions. Lost a customer over a few hundred dollars worth of likely repairs. Wouldn’t recommend to others as they don’t stand by their work or help when things don’t go as planned.

It looks really nice. We are pleased.

Melissa, Susan, and Molly were all very helpful and knowledgeable about what product would suit me the most. I made a couple trips to bring samples home. They helped me make the final decision between two colors; I am very pleased with the finished product and am glad I went with Amalfi Beige. Sean, who took the measurements, was friendly. The three installers worked very hard to do all the necessary cutting and trimming for our very angular kitchen. Everybody was very professional and pleasant.

Kemp's is excellent to work with! Kind, helpful, professional and all for a very good price. We since have recommended to family and friends who also used and was very happy with their experience as well. Kemp's did exactly what they said they would do and even beyond.

They also recommended  a general factotum, Gene Thomas, who was very helpful in 
carrying out our repairs.

It went exactly as promised. The installers were very professional, stayed late to complete the job.  They cleaned up after themselves and were very pleasant to work with.

It went great.  At Kemps, the sales associates are not paid by means of commission so they are honest and really dig in to what your needs are as opposed to making a "sale" based on what they want to sell so they can make the most money.  The measurements were taken by a Kemp employee, Sean, and he was the nicest most honest guy who gave us every option so we could shave a couple dollars off the final price.  Sean was terrific.  The installation was done by a sub contractor that has worked for Kemps for over 14 years.  Dan and his helper were extremely professional and got the job done in under half the amount of time that was quoted before installation.  We highly recommend Kemps to anyone and will use them again in the future.

The entire experience with Kemps was great. From selecting the hardwood in the store, to having someone come out and measure, to verifying the right hardwood, to scheduling, and to installing the hardwood flooring, Kemps proved to be timely, professional, and efficient. The installers did a great job. They were on time, and they worked diligently in getting the job done. The quality of the work is outstanding. The office kept me abreast of any changes in time of arrival. The complete install took 2-1/2 days for approximately at 24x30 room and about 20 feet of hallway. The installers had to wait a day before completing the job due to the fact that more wood had to be delivered. They also took up carpeting and sanded the subfloor.
I would not hesitate to use Kemps again.

Process was very quick - and all is as expected.

The staff at Kemp's Flooring is very friendly, helpful, professional, and reliable.? They answered questions well and helped find ways for us to save money - manufacturer coupon, specials, etc.? They scheduled a measurement of our room and called to verify the appointment.? They arrived as scheduled and were efficient.? The installation was done by one of their subcontractors.? They also arrived as scheduled.? Kemp's called us after the installation to make sure we were please.? There was one area that needed revision.? Kemp's scheduled the correction promptly.? I will always go to Kemps for carpet in the future.? As an aside, we did price carpet at Lowe's before we made our final decision.? The cost was comparable and I know the service at Kemp's is superior.

Wow! It was one of the most stress free purchases we have made. The sales personnel answered all our questions (we came back several times with new questions). They were polite, thorough, and never pushy. The estimator arrived on time. Measured everything twice, this included measuring each step to ensure accuracy of the carpet requirements. She ordered the carpet while we were finishing the deal. It took two weeks for the carpet to arrive. She estimated a three day installation and pencilled in the dates. The installers, a three man team, arrived promptly on the morning of 09/30/13. They were cordial, polite, efficient, and performed above the "call of duty." We had two pieces, a king size bed, mattress, and box springs, that collectively weighed over 100#s and a solid cherry bookcase weighing about 50#s, that were damaged by workmen just a few days before the installers arrived. The installers not only disassembled and reassembled these pieces but helped us to repair the damage. While the estimator scheduled three days for the installation the installers only required two. What a nice feeling to put our household in order after 8 weeks of remodeling a two days of carpet installation.

Overall the price was great and included several good discounts. They were punctual and professional and friendly throughout the whole thing and even gave us the extra remnant carpet left over.

I have purchased all of my carpet needs from Kemp's Flooring since 2012.  The carpet quality has always been great and the prices affordable.  They are prompt in coming out to do the measurements and scheduling installation.  I always receive a call letting me know they are on their way and a call the next day asking if all went well.  The installers arrive within the time I am given.  They install the carpet with professionism and knowledge.  I have never had any complaints about the finished product.  This was the ninth time I had carpet installed and with each instance Kemp's has given me excellent service.  I would use them again and intend to do so.  I have 3 more rooms to carpet.  I have been so pleased with the service with my carpets that I am considering letting Kemp's do the wood flooring in my kitchen and dining area.  My husband does good wood flooring but he tends to be a bit slow. 

Very nice folks at their store.  Quick response when I later ordered home delivery.  Dyed-to-match pieces didn't match and were ragged at the ends.  Also, sales person helped me determined which pieces (cross-overs) I'd need and it did not happen that predicted way.  I was given an immediate and cheerful refund on that.

Flawlessly installed .

They were just great. They came in on time, and they called me immediately when they had it in.

I can't remember the price, they are competitive. They did a good job, and we didn?t have any problems.

Everything went absolutely great.

.They did a really good job tearing out the old floor and putting in the new floor plus they had no problem painting the trim.

I've used Kemp's many times over the years and always been happy with their work. This time was no exception. The store staff was helpful while I was trying to decide which carpets to order and scheduled the measurement promptly. The carpet was not in stock here but was in stock in Dalton, so they were able to get us on the schedule 6 days after they measured. I had wanted to take advantage of their 12 months same as cash plan with Shaw carpets but my husband didn't know that and gave them a down payment. When I went by the next day and explained what had happened - they were quick to help me sort it out and even went and found his check (which hadn't been sent in for deposit yet as luck would have it) and gave it back to me. I had asked for a call when they were on their way to my house, and received one exactly as expected. They were on time, and professional, and did a great job. I left them to do the work while I went back to my office and as requested they called me when they were about 30 minutes from leaving so I could get home and lock up.  All in all a great experience as usual!

We bought a house in '07 and wanted to carpet all 3 bedrooms and living room. The store employees were very nice and professional. The installers came when they were scheduled, and I left them with an empty house to carpet while I was at work. I got a call a couple of hours later from one of them telling me that they were goofing off and had handcuffed themselves together (my father in law is a cop, with several pair of police issued handcuffs). Its a little humorous to hear now, but at the time it was very frustrating to have to leave work earlier than I should have because of adults acting like children.

One word: fabulous. This is our second experience with Kemps and it was another good one. As expected, the installers know more about the "details" than the sales folks do. Sales people can answer lots of questions, but when it comes to your particular "special case" installation or questions, beg to have one of the installers come out and talk to you at the job site.. Kemps only charged about $70 to take up some 20yr old linoleum in the kitchen (we/homeowners took up the tile ourselves but couldn't get the linoleum up easily), and spent an entire day working on it. QUITE worth the money. (Kemps did NOT change the cost when they realized how difficult a removal this would be) All scraps were left, and some fine details were tweaked by the installers to make for a better transition from old to new flooring. We are yet again very pleased with Kemps sales, installation, and service... (Final price did go up, because not enough quarter-round was estimated for the laminate area)