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Haley's Flooring & Interiors

About us

Carpet Systems of Huntsville dba Haley’s Flooring & Interiors is the top retailer and interior specialty store in North Alabama. Haley’s has been proudly serving the North Alabama area for over 25 years and was recently recognized by Floor Covering Weekly as one of the Top 50 specialty stores in the United States for four consecutive years - 2011 to 2014. “We strive to maintain a higher standard of excellence, and believe that our customers should be treated with the same respect,” says owner, Nancy Haley. Our slogan, “A Foundation of Excellence”, is the cornerstone by which we operate.” Our family business started building the foundation in 1988. Initially, we did only commercial work, but then expanded into the retail flooring market as well. In 2000, we expanded our business by carrying new products such as area rugs, furniture, home accessories, gun safes and even ceramic grills. And, in 2011, we added the Wellborn and Armstrong cabinet lines along with granite countertops. We work with residential and commercial customers, as well as builders. We are here to help you in selecting, designing and customizing all of your flooring, cabinetry, countertop, interior and home furnishing needs. When you are finished selecting your floor and/or cabinet design, our Certified Decorators and knowledgeable Interiors sales staff can assist you with everything from selecting the perfect rug to compliment your floor selection to the finishing touch that will give your home that extra special pizzazz. And, if you need furniture, window treatments and blinds or unique accent pieces, we have a full showroom to choose from! Walking our customers through every phase of their project, we are there to assist, answer questions, schedule installations, and follow up to ensure their utmost satisfaction. Our business was built around “a foundation of excellence" and it is our goal to give our customers an excellent experience! Additional DBA - Carpet Systems of Huntsville Inc. Additional e-mail - [email protected].

Business highlights

37 years of experience

Services we offer

Blinds & Window Coverings, Cabinets, Countertops, Flooring, Home Interiors, Sales.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.227 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
4%
3
11%
2
7%
1
7%
Showing 1-25 of 27 reviews
Brian D.
Aug 2017
5.0
Yes, I recommend this pro
$7,500
Excellent quality of work, professionalism, punctuality, and value for the money.

Allen M.
Jul 2016
5.0
Yes, I recommend this pro
$300
unknown

Dan S.
Dec 2014
5.0
Yes, I recommend this pro
$1,300
unknown

Tracey S.
Jul 2014
3.0
$7,000
We have 3/4 oak floors thru the entire home except bathrooms. Kitchen floor was moving popping creaking. After multiple time coming out each crew had the same response, floor needs to be redone. After countless calls to Benton Homes and being told that Chris Haley would be contacting us, husband one Saturday said enough. We started to take floor up and guess what!,,, It was never nailed down at all!, No wonder it was moving. We used our Bammer and nailed down the entire area. Never did receive that call. Horrible company they do not care apparently if customer is satisfied. This was not builder grade flooring we paid thousands extra for its

Lauren S.
Jun 2014
3.0
$4,500
unknown

Ron G.
Jun 2014
5.0
Yes, I recommend this pro
$75,000
unknown

Ivan N.
Jun 2014
5.0
Yes, I recommend this pro
$12,000
Carpet and Vinil Crew were awesome. Very professional and fast. Any shortcomings were directed at Management and they immediately took care of all issues. Wood installation crew were not up to standard with the Haley's way of doing business. Management was very intent in making things right and ensuring 100% customer satisfaction. They attempted to correct all the shortcomings within the limitations of an already installed flooring system. They were very genuine about making sure I was a pleased customer. They were not the cheapest nor the most expensive quote but the service and profesionalism received was worth every penny.

Cathy M.
May 2014
1.0
$500
The rug received a puppy puddle about a week after purchase. The reason I even noticed it had gotten wet was because it had rather large waves along the bound edge about 6and quot; from the wetness. I was shocked that a carpet would basically shrink and not lay flat after getting wet. After cleaning it up w/Natures Miracle (a cleaner I have used successfully for many years) I placed weights on the waves but it didn't improve. I have contacted Carpet Systems of Huntsville DBA Haley's Flooring and Interiors, repeadely and along with the carpet manufacturer they have refused to acknowledge that there is a problem with the rug and have refused to accept responsibility. I have been trying to get this resolved since April 2nd. I told them of my intention to advise and quot;Angies Listand quot;, but apparently they are not concerned about their reputation. All I want is my money back, I do not wish to deal with them again. The sales person lied to me or was uninformed about the quality of the rug. If I were you I would shop elsewhere.
Response from Haley's Flooring & Interiors
"On March 22, 2014 [member name removed] purchased an area rug from Haley’s Flooring and Interiors. After discussing the fact her dogs will assuredly be urinating on the rug the decision was made to purchase a less expensive rug. The knowledge of how a rug will react to continuous dog urination and over water plants is unavailable to our sales representatives. Each product can react differently to the amounts of moisture it absorbs. Haley’s submitted a claim to the manufacturer with photos provided by [member name removed] and an explanation of the dog urination and plant overwatering problem. After reviewing the claim the manufacturer stated that it was not a defect in material and denied the claim. The manufacturer recommended the rug be professionally cleaned and for future pet accidents and overwatering plants that [member name removed] followed the cleaning instructions on the label on the back of the rug. We could not return or resale a rug with a pet urine stain. No manufacturer will provide a warranty on pet urine. We suggested to [member name removed] she should have the rugged cleaned by a professional cleaner like Admiral Cleaners. They are experienced in getting pet urine out of rugs. I don’t feel our salesperson misrepresented the product in any way. We cannot give a refund or replacement for rugs that have been stained with pet urine. Haley’s Flooring and Interiors has been in business in Huntsville for over 25 years and has always maintained a high standard for quality products and customer service. We have always carried an A+ rating with the BBB. And have never had an upset customer we didn’t take care of. H . Carter Haley"

Tena H.
Mar 2014
5.0
Yes, I recommend this pro
$740

We are remodeling our master bathroom. The flooring was the last item on the project. We got two quotes, Haley's was nearly 1/2 of the cost of the other companies quote. We went through Adam, he was wonderful and stayed in contact to check on our progress. I called him on Feb. 28, 2014 to let him know we were ready and to set up installation of the floor. The guys (Donny and another young man) arrived first thing Thurs., Mar. 6th and got to work. They did a beautiful job!!!! We are thrilled and will definitely be using them again for the next bathroom remodel and carpeting for our home!!!!! So, so glad that we went with Haley's!!! Could NOT BE HAPPIER!!!!!!




Mel G.
Jan 2013
3.0
The people inside the store helping us pick out what we wanted, they were very helpful and professional. However, once the work was completed, they were very unresponsive. I am very disappointed in the follow up care. I am very unhappy with the wood flooring. We have gaps between the wood where a dime could fit between them. The grout in the tile within our bathroom shower is starting to come out. We called them consistently for two years to come out and complete the repairs, but they have never come out. Even when they were installing the floor, we pointed out that it wasn't looking good, but we were told it would be fine. The large gaps are even causing a lot of noise on the floor. They have never followed up with us. They are a big company in the town and it is very misleading. I would never recommend their services.

Wester W.
Dec 2012
5.0
Yes, I recommend this pro
$9,600

I required a substantial amount of vinyl and carpeting and received bids from several local vendors. From the very outset Haley's offered a very competitive price and based on their very professional demeanor as exemplified by their sales associate, a Mr. Arthur Anderson, I opted to go with them. The flooring material arrived approximately a week after ordering and as scheduled, the installers arrived on time and made short shrift of the installation. The workers were courteous and very efficient. Upon completion they cleaned their work areas and properly disposed the replaced material.

Several days after the vinyl installation we noticed some vinyl bubbling. We notified Haley's of the problem and they sent a crew to fix it. Unfortunately after the and quot;fixand quot; the problem recurred and Haley's, to their credit and my pleasant surprise, simply replaced the entire floor. Their attention to detail and customer satisfaction was very much appreciated by us and we unequivocally recommend this firm.



Ben B.
Dec 2012
5.0
Yes, I recommend this pro
$1,800
Walked in to the Haley's showroom and tried to match some adjacent flooring in my home to what was offered at Haley's. The representative was very kind and offered to let me take a sample home to be sure it matched up. Was given a quote for the installation (performed by a sub, who did a great job and was friendly) and it came out significantly less than another quote I was given. Haley's required half the bill be paid up front and the rest was billed later. Saved some money by removing my own carpet ahead of the sub's arrival. Happy with our new hardwood floor!

Stephen T.
Sep 2012
2.0
Initial dealings with the sales representatives during the cabinet and granite selection process were fine. Installation was handled professionally. Several months after we moved into the house a crack developed in the granite countertop and a shelf bracket in one kitchen cabinet broke loose rendering the shelf unuseable. Several phone calls to Haley's went unanswered/unreturned. Followup emails requesting a meeting to discuss these issues went unanswered. We filed a complaint with the BBB (where Haley's has an A+ rating). Haley's did not respond to the BBB either. While the products they sell may for the most part be fine, their customer service and professionalism stinks!

Kathryn F.
Jun 2012
5.0
Yes, I recommend this pro
They did carpeting for us.

Matt B.
Apr 2012
4.0
$3,000
The salespeople were nice, and the material was quality. The installation was done by non-English speaking people. That was kind of my problem with them. It was hard to communicate with them, which is what I wanted. They were pretty responsive and punctual. Every time I called them, they showed up. I didn't have any issues with that.

Jessica B.
Jan 2012
5.0
Yes, I recommend this pro
$2,000
They were extremely competitive on price. They were very flexible in terms of install times and worked around our schedule.

Gary F.
Jan 2012
5.0
Yes, I recommend this pro
$2,500
I was satisfied with the quality of work they preformed. The price was good. They were punctual and professional while installing our carpet.

Robert B.
Jan 2012
5.0
Yes, I recommend this pro
$3,350
We found the quality, color and on sale price we wanted. The 3 installers were here on time and worked professionaly, they finished the job in about 4 hours. The carpet is a perfect fit for what we needed and the installation is without flaw. I had requested to pay half before installation and the ballance 3 weeks after that which Haley's agreed to.

Janet C.
Jan 2012
5.0
Yes, I recommend this pro
$8,000
I went to many different places that sold flooring, and what I fell in love with (Brazilian Hardwood that could go on a slab) was sold at Haley's. With some year end specials they had going on, I got interest free financing for 1 year with them. They also sell other decorative items.

Lorenzo C.
Jan 2012
5.0
Yes, I recommend this pro
$250
Everything went good. They explained to me what they were doing and what the difference is if I use different piece of material. They explained why I chose this and how cost saving it was.

Robert B.
Dec 2011
5.0
Yes, I recommend this pro
$800
Overall all was excellent.

Gwyn F.
Nov 2011
5.0
Yes, I recommend this pro
$2,500
The people who came out to install the flooring did a really good job. We really liked them.

Teresa D.
Sep 2011
5.0
Yes, I recommend this pro
$120
He did a good job. I was satisfied with the work.

Stephanie H.
Jul 2011
1.0
Extremely poor workmanship has resulted in cracked tiles and grout throughout the house. The installers from Haley's Flooring did not "back butter" the tiles when they installed them resulting in tiles moving and cracking. Tile grout is terrible. The first year they came out to replace a few tiles and grout here and there, but has continued to get worse over the years. The couple of tiles they replaced are now cracked. They now refuse to do anything to assist with cracked tiles or grout, so we will be footing the bill to find someone to fix the floor. Warning - stay away from this vendor! If you are buying a new house, ask the name of the flooring vendor and run fast if it is Haley's Carpet and Flooring (aka Haley's Flooring and Interiors).

Nathan C.
Nov 2010
5.0
Yes, I recommend this pro
$3,000
We determined that the carpet in our house needed replaces, so we contacted a few flooring places and Haley's offered what we wanted. Each individual we dealt with at Haley's, including the installers, were great. They worked with us to get us the best quality and value. Initially we had a person come out and measure the dimensions of the rooms that were to be carpeted. They discussed flooring options and gave us multiple quotes based on carpet, and hardwood types. Once we decided on a price range we went to the showroom to pic out the style of carpet. When that was completed Haley's worked with us to schedule a convenient time to install the carpet. The installers were punctual and took care of everything. They removed the old carpet and padding, and installed the new carpet in one day. They even took the old carpet with them so it wasn't laying on the side of the street waiting on garbage collection. I would definitely recommend Haley's again.
Showing 1-25 of 27

Licensing

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FAQ

Haley's Flooring & Interiors is currently rated 4.2 overall out of 5.

Haley's Flooring & Interiors accepts the following forms of payment: CreditCard

Yes, Haley's Flooring & Interiors offers free project estimates.

No, Haley's Flooring & Interiors does not offer eco-friendly accreditations.

No, Haley's Flooring & Interiors does not offer a senior discount.

No, Haley's Flooring & Interiors does not offer emergency services.

No, Haley's Flooring & Interiors does not offer warranties.