Floor Co Inc.

Floor Co. Inc. (FCI) was contracted to level and prepare a concrete slab floor and then to install ceramic tile and wood flooring (see attached invoice). After floor preparation, flooring was installed in our first floor living area. FCI first installed tile without completely finishing, and then laid the wood flooring. Once this was installed we indicated dissatisfaction with the floor.
The tile was laid first and we were assured that it would match the level of the wood flooring. There are places where there is 1/8 inch difference at the transition creating a trip hazard. FCI personnel had forgotten that the tile was 3/8 in thick and the wood flooring was 1/2 inch thick, so he ran into trouble because the 2 inch square tiles at the transition had to be severely angled to meet at the transition.
The installed tile were not well leveled, although in the interest of meeting our goals to finish the flooring we paid FCI partially. The unevenness is evident at the edge of the wood trim installed at the wall.  There is some unevenness that can be attributed to the tile, but even a casual observer can see that the tiles themselves are not on the same plane with each other. 
The wood was then partially installed. FCI personnel could not finish all the installation because of the unevenness of the transitions and flooring. We also showed him where there were many palpable rises and dips in the flooring where his leveling was done improperly. We had repeatedly shown him problems with the way he had used Ardex (floor leveling compound) before the flooring was laid, but he assured us that he could fix any leveling issue that was within 1/2 inch before installation, and that everything in the room met that criterion. Note that the flooring manufacturer allows for a 3/16 inch rise or drop over 10 feet.  Normal interpretation of this is that the floor is a plane that might drop as much as 3/16 inch in 10 feet, not that there would be rises and dips of 1/2 inch from level in repeated spots around the entire floor, as the FCI installer was trying to claim as his ?legitimate? target.  There were places where there was 3/4 inch difference in level within 4 feet.  We hired a residential home inspector to come to our home and record the state of the floor installation at that point (see attached Home Inspection report).
 FCI installer was easy to communicate with before we indicated that the installation was not acceptable, but afterwards, he would not respond promptly to calls, emails or text messages and twice told us he would be there to work on the problem and then cancelled at the last minute to help another customer. He has torn out about 1/3 of the living room flooring to replace it, but the original installation began in April, 2012, and it was getting longer and longer between his ?attempts? to make this right. Mr. Spencer offered to help with releveling the floor and the FCI installer was nearly vicious in his assertion that he would take care of it. His assistant partially removed cement with a grinder but FCI personnel told him he was done. Even the remaining flooring still measured 1/4 inch high in one and a half feet.  
We lost confidence in FCI?s ability and desire to actually fix the floor in a professional and timely manner.  However in an attempt to simply get the job done, Mr. Spencer agreed to repair the leveling himself if FCI would remove the flooring that was beyond what we could live with and then return to install the remainder of the floor.  Mr. Spencer finished this by Feb 2013, and restarted communication with the FCI installer to get the flooring reinstalled.  FCI personnel stalled and stalled (email communications transcript is available)  until April of 2013 by which time Mrs. Spencer had a nervous breakdown and so Mr. Spencer made other arrangements to finish the installation. 

This is the third time I have worked with them. In the past they also did our bathroom tile floor and some hardwood flooring. They are really easy to work with and they just make it really simple. The quote is always itemized and they are flexible in allowing me to change materials if I want.

They were very good. They did an excellent job. I had an issue and they bent over backwards to fix the issue for me.

Tim came to the home and provided an excellent estimate. He was also able to show pictures of work he had performed in other homes.  When the work began they were punctual and ensured they were very professional.  They made adjustments as I requested and also kept me informed on what they were doing each step.  I am very impressed in the quality of work and the products used.  I would highly recommend Floor Co to anyone and  I will use them for future home improvements.

I would love for him to come back and work for me again.